Monday, Nov 11, 2002 at 01:00
Slunnie, yes, I did a search through the archives and did find that.
Trouble is, how to take those type of messages. You are always going to get some dissatisfied people, and it is a one sided storey.
HOWEVER, in saying that, they certainly did not appear to do the right thing by customers with their previous SupaKool range. Many got the repair job for $500, and evaKool wanted to charge others $900.
It makes you doubtful of how good their warranty and intentions are. As I previously stated, there is ZERO information on their website about warranty. The word 'warranty' is not mentioned anywhere. In Waeco and Engel's case, they are prepared to put their warranty policy up for al to see. In Waeco's case, a 5 year warranty with the terms and conditions is excellent.
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