Product recall @ Super Cheap

Submitted: Saturday, Jun 04, 2005 at 16:39
ThreadID: 23585 Views:5442 Replies:14 FollowUps:14
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Hi all
Thought this might be usefull to circulate. I was at my local super cheap store and noticed they had a product recall on the 3000kg Car stands they are blue in colour
and made around 2002 tried to get a copy of notice but they didn't have any spares
I returned mine and got a full refund apparently they failed the Aus standard weight test . Handy if your under the 4x4. Would pay to check if you own these stands.
Good luck
Barry
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Reply By: Member - Banjo (SA) - Saturday, Jun 04, 2005 at 17:06

Saturday, Jun 04, 2005 at 17:06
Mine are red but will still check them ! - thanks Barry.
AnswerID: 114358

Reply By: Nudenut - Saturday, Jun 04, 2005 at 17:20

Saturday, Jun 04, 2005 at 17:20
somewhere between records 51-100 in here
its old but...some 7 or so months
AnswerID: 114359

Reply By: Member - Banjo (SA) - Saturday, Jun 04, 2005 at 17:33

Saturday, Jun 04, 2005 at 17:33
Link at http://www.supercheapauto.com/www/index.cfm?itemid=140
Two stand models and a high lift...........plus other gear.
Hmmmmm.........does supercheap = super risky ?
Does this mean they sell them and then they get tested later ?
AnswerID: 114361

Follow Up By: fisho64 - Saturday, Jun 04, 2005 at 18:19

Saturday, Jun 04, 2005 at 18:19
they are probably the same as the dearer ones?
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FollowupID: 370303

Follow Up By: Member - iMusty (VIC) - Saturday, Jun 04, 2005 at 19:04

Saturday, Jun 04, 2005 at 19:04
>Hmmmmm.........does supercheap = super risky ?
That's not nice.

TRUE...

... but not nice.

BUT you only have to look at the quality of some stuff to know this. But now having said that, I do go in and look around and buy there.

>Does this mean they sell them and then they get tested later ?
I suppose they do. They test then on the poor buggars that can't afford quality ... or a solicitor.

Thanks for keeping us informed though.

iMusty
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FollowupID: 370306

Follow Up By: fisho64 - Saturday, Jun 04, 2005 at 20:49

Saturday, Jun 04, 2005 at 20:49
get real you guys, they dont sell dangerous stuff deliberately. Even toyota puts out gear that needs recalling. ANY item sold in Australia must be of "merchantable quality and fit for its intended purpose"

of course they dont just sell crap and get it tested later, what a rediculous statement. Why would they buy container loads of the stuff and find out that it is useless after selling hundreds? They routinely get tested at random also.

To me it shows they DO check what they sell.
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FollowupID: 370314

Follow Up By: Member - Davoe (Widgiemooltha) - Sunday, Jun 05, 2005 at 01:30

Sunday, Jun 05, 2005 at 01:30
Most of what they sell is from the waves of cheap chinese gear brought in by importers there is so much of it it is not surprising some isof variable quality and the bodys responsable for checking this kind of stuff are probably underfunded and understaffed
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FollowupID: 370326

Follow Up By: Member - Banjo (SA) - Sunday, Jun 05, 2005 at 09:35

Sunday, Jun 05, 2005 at 09:35
Indeed..... like many laws in this country, policing of consumer law is 50% bluff and most of the rest is boolsheet !
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FollowupID: 370331

Follow Up By: Member - Banjo (SA) - Sunday, Jun 05, 2005 at 09:42

Sunday, Jun 05, 2005 at 09:42
Fisho - re your "rediculous" comment .... if SCA are so diligent how come I've been crawling around under a vehicle for 18 mnths with their stands and now I see they are defective ? Blind Frederick can see that they are flooding the marketplace with cheap consumables (and some quality gear) - are you telling me that they diligently assess the suitability of everything they have, prior to sale ?
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FollowupID: 370332

Follow Up By: fisho64 - Sunday, Jun 05, 2005 at 10:25

Sunday, Jun 05, 2005 at 10:25
They sample these things at random during a production line etc. It is quite possible for ANY item from ANY manufacturer to pass at the start and then part way thru fail. They dont test every single item, or else it would cost $140 not $40. You can hardly argue that they misled you into thinking that you were getting a top of the range item from an upmarket distributor when it costs less than anywhere else and is sold by a shop named "supercheap"
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FollowupID: 370336

Follow Up By: Member - Davoe (Widgiemooltha) - Sunday, Jun 05, 2005 at 21:51

Sunday, Jun 05, 2005 at 21:51
Sorry fish most of this stuff is from China and there is not much quality control over there. In Mining alone they have over 10,000 deaths a year. People to them are just a disposable item. Most of the products are the sole income for a village and the importance is on getting the gear out to provide rice for evening meal not quality control after all a defective item might only result in a few deaths more - nothing over there
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FollowupID: 370369

Follow Up By: Member - iMusty (VIC) - Sunday, Jun 05, 2005 at 22:05

Sunday, Jun 05, 2005 at 22:05
Somethings got to be wrong with the company.

On the ad on tele, the bloke living next to the General Manager of the company doesn't even buy there goods.

What's that saying?

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FollowupID: 370372

Reply By: hoyks - Saturday, Jun 04, 2005 at 22:26

Saturday, Jun 04, 2005 at 22:26
Do a search at http:recalls.gov.au and it will come up. The recall is because they don't meet the Aus standard for stability. I have yet to take mine back, I will one day when I need $40.
AnswerID: 114390

Follow Up By: Member - Barry W (VIC) - Sunday, Jun 05, 2005 at 13:12

Sunday, Jun 05, 2005 at 13:12
If its weight or stability I still wouldn't want to be under my 4x4 if it fails ??
I got $60.00 refund
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FollowupID: 370344

Reply By: Redeye - Sunday, Jun 05, 2005 at 06:21

Sunday, Jun 05, 2005 at 06:21
The company should take some responsibility for the products they sell other than recalls. Some testing sould be performed by them. The standards are in the public domain.

There appears to be a pattern of selling stuff that is not safe. I do not see this in their competitors.

I had a tyre pump that went s/c and almost caused a fire. On opening the wires inside had never been insulated correctly. Super Crap would not take responsibility as I open the pump up.

................................................
DSuper Force 1900 AMP Jump Start

Date: 21/04/2005

Supplier Name: Super Cheap Auto

Recall Coverage: Australia and New Zealand

Defect Details: This measure has been taken because of safety concerns related to the design of the switch installed in these products.

2500kg Hydraulic Trolley Jacks sold by Super Cheap Auto

Date: 22/10/2004

Supplier Name: Super Cheap Auto

Recall Coverage: National

Product Info: 2500kg Hydraulic Trolley Jacks sold by Super Cheap Auto. Models TT649Q and TT643 sold from January 2001 to present.

Defect Details: Testing indicated these models do not conform to all elements of the relevant Australian Standard and may have a lower rated safe working load than stated on the trolley jack.
AnswerID: 114403

Follow Up By: govo - Sunday, Jun 05, 2005 at 09:59

Sunday, Jun 05, 2005 at 09:59
''There appears to be a pattern of selling stuff that is not safe. I do not see this in their competitors''

I seem to remember recall notices from K mart, B W,ARB,REPCO,AUTO ONE,AUTO PRO,TJM,WACEO and ENGEL just to name a few...if you don't like the products that Super Cheap sell then don't shop there..if it was'nt for companys like Super Cheap and the ones mentioned above we'd be paying through the nose for gear...it's all about competion..should be more of it...the big winners are us ...the consumer.
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FollowupID: 370334

Follow Up By: Swine Hunter - Monday, Jun 06, 2005 at 04:36

Monday, Jun 06, 2005 at 04:36
Only last weekend I purchased a 2500kg trolley jack from them in a sale for $99, will have to see the model number and check if it is one of the items noted in the recall.......
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FollowupID: 370386

Reply By: Member - Phil G (SA) - Sunday, Jun 05, 2005 at 08:34

Sunday, Jun 05, 2005 at 08:34
I was disappointed when SuperCheap came to Adelaide. They took over a good business (Rocca Brothers) where you could get good quality stuff at a discount price, got rid of the quality stuff and replaced it with cheap Chinese imitations. The shops look deserted now compared to when Roccas were there.

But I'll pay them a compliment here as they are proceeding with recalls, where other companies may not. They recalled their high lift jacks - I have heard that other companies skipped that bit and just renamed them as "farm jacks".

Cheers
Phil
AnswerID: 114408

Follow Up By: joc45 - Sunday, Jun 05, 2005 at 12:59

Sunday, Jun 05, 2005 at 12:59
Yeh, after Super Cheap took over Marlow's in WA, the place went downhill. Poorer stock lines, customer service poor, very few cross-ref books, uninterested staff; go to order a part and one is referred to someone else, that someone else says to go back to the first person. etc etc.
Gerry
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FollowupID: 370343

Follow Up By: Member - Pesty (SA) - Sunday, Jun 05, 2005 at 16:38

Sunday, Jun 05, 2005 at 16:38
Yes good comment Phil, I agree that it was good when Rocca's had it , then it was taken over by Marlows and soon after Supercheap.
I rearly go there now prefering to support companys who take a bit more pride in the quality of what they sell, and generally there is very little difference in the price.
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FollowupID: 370348

Reply By: hoyks - Sunday, Jun 05, 2005 at 11:13

Sunday, Jun 05, 2005 at 11:13
Here is the recall for the stands.
Super Works Car Stands Pair 3000KG and 5000KG

Date: 22/03/2005

Supplier Name: Super Cheap Auto

Recall Coverage: National

Product Make:

Product Model:

Target Number:

Model Years From:

Consequences:

Campaign Number:

VIN Range:

Serial Range:

Defect Details: The stands do not conform to all elements of the relevent Australian standard which may reduce their stability.

Consumer action: Return product immediately to Super Cheap Auto for refund. Call 07 3205 8511 or visist www.supercheapauto.com for details of nearest store

Market Coverage: National

Recall Coverage: National

AnswerID: 114420

Reply By: Blackie - Sunday, Jun 05, 2005 at 12:20

Sunday, Jun 05, 2005 at 12:20
Can you imagine the Chinese gear that will be around if and when the Free Trade Agreement is up and running.
AnswerID: 114422

Reply By: Muddy 'doe (SA) - Sunday, Jun 05, 2005 at 17:49

Sunday, Jun 05, 2005 at 17:49
I think in the industry they call it "Customer Product Testing"

If lots of customers bring them back then they are no good!
AnswerID: 114449

Reply By: Member - Banjo (SA) - Sunday, Jun 05, 2005 at 18:32

Sunday, Jun 05, 2005 at 18:32
My red stands are indeed covered by the recall - gotta go back - by the way - the nicely printed lable on the stands clearly states that they comply with AS/NZS Standard 2538-1995 - Dodgy Brothers are back !
AnswerID: 114454

Reply By: fisho64 - Sunday, Jun 05, 2005 at 22:41

Sunday, Jun 05, 2005 at 22:41
I maybe older than some on here but I can still remember when anything Japanese was junk. Or that was the perception.
That was 20 or 30 years ago
Didnt take long til everyone was driving jap cars.
And jap electronics are the ducks nuts now.
And life was cheap back then in japan too.
Now where are they?
In the top couple of trading nations in the world.
Unfortunately life is cheap there in China. Most on here would spend more on vet bills for their dog/cat than they donate to "save the children or unicef" etc.
And all would have probably spent more on their axle stands!!
I often buy chinese gear myself, but dont really expect to be top of the range, just cheap - "super cheap"!!
AnswerID: 114488

Reply By: Skinny- Monday, Jun 06, 2005 at 09:34

Monday, Jun 06, 2005 at 09:34
With Many exceptions I travel to China a lot. Many of our so called quality brand names are made in China. What happens is that a factory will have an exclusive contract to produce an item and all stock must be exported. But Mr Ma's brother will have a factory down the lane that will use his mould expertise etc with unskille d labour and no quality control to make knock off's.

After a while they make thier own version and export for 1/10th the price of the original.

Many of the items you buy from repco etc are chinese made. Many more original products will be made in China....look out

But give them 10-20 years and they will overtake Japan, they are so ambitious.

Skinny
AnswerID: 114513

Reply By: angler - Monday, Jun 06, 2005 at 20:57

Monday, Jun 06, 2005 at 20:57
I read where the stamping moulds for the new holden have just been accepted from the CHINESE factory. China will, in time take over most manufacturing from the rest of the world.
Meanwhile I will check my new red jack tomorrow.
AnswerID: 114664

Reply By: Truckster (Vic) - Monday, Jun 06, 2005 at 22:06

Monday, Jun 06, 2005 at 22:06
I'd be happier if the store was called
BEST QUALITY SH|T AROUND AT A GREAT PRICE.
AnswerID: 114681

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