dissapionted with tjm store

I have hassles just getting to one - for folks that work during the week, stores that are only open 9am-12pm on a Saturday are almost inaccessable. Twice I've tried to get to one on the weekend in Melbourne and arrived to find them just closed.

J.T.
I went to the above mentioned store a few years ago for the first time, I parked outside near the verge, there wasn't anybody around, the store wasn't busy I was just dropping in for a look. The guy in the store popped his head out and told me to move my vehicle a poofteenth because it wasn't allowed to be where it was, personally I couldn see any reason as to why I couldn't park where I was, I suppose I just found the manner rude, he didn't give a reason why either. Anyway I moved my vehicle to Osbourne Park to another 4X4 retailer and haven't been back since thousands of dollars later. His loss. Never got into the store so I can't comment on the inside. Mate had a similar experience, he hasn't been back either.

I too found this 'megastore' pretty barren & asking questions about prices etc was like extracting teeth. In contrast there is a small TJM store in South Street (O'Connor) that is pretty well stocked and I found the staff there to be very friendly. I think most 4x4 accessories places in Perth could do with a bit more 'customer service' focus; they are fine if you know exactly what you want & just hand over your cash but advice seems to be something they are reluctant to part with (& before anyone says they don't make a profit from advice, I disagree. Often good advice leads to a sale if not on the item you wanted, then something else in store).

I subscribed to the same mag and got a voucher. But .. it had expired by the time I received it. So I didn't get to go and buy anything. Nice trick.
Jack

Different company and other side ofthe country ,went into the new beaut ARB store on nudgee rd in Brisbane , not 1 item has prices marked , asked salesman how much for a snorkel for an 80series , answer was "dont know ,somwhere round $5/$6 hundred" ,,asked if that was fitted or unfitted ,answer was ?? " dont know" , asked if he could find out ,answer was after looking at his watch , "Im off on my lunch break ,can find out later if you like " ,,,

I have patronised tjm coburg (melb) a number of times and found them very courteous and very enthusiastic. I redeemed my voucher no problems. The only thing I can fault, is that they need attention to detail. I had my cruiser lifted and on receipt of vehicle, they did not align the wheels and i was assured that my headlights did not need adjusting. Needless to say I was blinding cars with the lights, and the car steered like a dog. Fortunately I had arranged for new tyres at tyrepower essendon the next day, who aligned the suspension for free and my toyota did the lights for free too. I have no doubt tjm would have done this for me if i had asked, the only reason i didn't was cause i happened to have these guys already booked. I am very happy with all the tjm products so far (bullbar, siderail &steps, xgs supension) and would recomend to all.

On the subject of 4X4 stores, is it me, or are we getting ripped off????

As for the yobbo culture of the magazine, yeah, I just got the VIC high country DVD. What a bunch of childish w*nkers.
We had freinds over, whom we go 4WDriving with regularly and I put the dvd on for the first time. They left before it finished.

I can't say I'm looking forward to watching it again!

truckster,
everyone has good and bad stories about shops and retailers as do i and some friends of mine. my 100 series needed a lift so seaford tjm got the job.........
i went with full tanks and general gear....said i tow a van and still got the wrong rear springs....went to other 4wd shops and spring works to understand and all agreed the wrong sprins were in......the were not prepared to rectify this....but the great guys at the dandy store did for nothing to show customer service for tjm...
brilliant i am still spending money there and no one i know go to seaford........also trying to order lightforce light coverswith a gift voucher at duncans in north road took a month and three visit to then tell me it still has not been ordered.....when again explaining my prob to tjm in dandy where i bought the lightforce xgt they lent me one of there trucks so i could go to the high country and pick up my new cover next week for $25 not $32 plus $8 dollars freight..................brawn 4x4 are also great to deal with........one chane charlie cya cyclosporin

JT

I initially went to that other 4WD shop in Osb Park and gave them a $6,000 shopping list with a "please fax the quote".

5 days later, I rang asking why they hadn't faxed. A short time later, a faxed quote detailed equipment that I had not enquired about (eg. Warne vs blah blah winch etc). When asked to re-write the quote and re-fax I got no response even after a phone call to them some 7 days later.

So, down to TJM!

I have established a relationship with them that is great! They will even drop the truck home after the work is completed if I'm away. (Hi Greg!)

However, I did recommend a mate to visit them and he wasn't attended to (or acknowledged) within that "golden moment" and ended up walking out.

I just wish that white Astra would park somewhere else so the customers can park in the closest bay to the door!

Andy C