might as
well get on the "Holden complaints bus" whilst its scooting along.....
the story goes like this >
1 - Got the initial lettter from Holden re: Recall for Frontera Steering Problem last Dec 04, contacted local Holden dealership.. booked car in - work complete.. no worries.
2 - Recieve 2nd letter (same as first one) in about Feb 05, contacted local dealership AGAIN... confirmed work had been completed, told to disregard latest letter, they were to advise Holden
Melbourne of such.
3 - Recieve 3rd letter (same as 1st & 2nd letters) yesterday (after leaving work early due to it being mailed as registered Post). Ring the 1800 number (Holden recall number in
Melbourne) on back of letter to sort it out.
4 - Attendant tells me that there was no record of my car being checked and having necceassry work completed. Asked him to get in contact with my local dealership and sort it out... sorry sir i can't do that .. what the ??.. so i started to get a bit annoyed... "so your telling me that you being the Holden representative, cannot ring one of YOUR OWN dealerships, and get a simple confirmation that the work has been completed on my car".... he replied "thats correct sir".
So i finished that conversation, and "I" (the customer) had to contact my local dealership and get THEM to re-send the information back to
Melbourne !
5 - Contact Local dealership again. Explain previous phonecall to HOLDEN
Melbourne,.. sorry Mr Morrison... there's not much else we can do... we've sent through OUR (the dealerships) paperwork.. and we know the work is complete and that's that. .. so i'm thinking >
well maybe YOU should contact YOUR own company in mebourne and tell them that..
this conversation went on for quite some time.... before the atttendant finally said.. "i can give you a printout of the paperwork we sent to our
Melbourne Office"... i said 'why dont you just fax it down there!!!!!!".. (getting more and more frustrated as the conversation continued).. i'm sorry i can't do it again.. we've already sent the information to them once, i can send you a copy if you like.. YES PLEASE I said...
and conversation ended.
For something which is a holden originated problem, i was absolutely astounded that the response wasn't simply, 'no worries sir, we'll give them a call straight away and have the problem resolved'.. but NO.
This issue, along with them trying to sell me a more expensive clutch kit from Repco rather that the standard cheaper Holden Clutch Kit !!! when i needed it a couple of weeks ago, has DEFINATELY lowered my overall view of Holden and there after sales service
I'm thinking of sending a letter (stern but authoritative ?) to HOLDEN stating the 'poor' efforts of there workers/service. I feel it's it's something that should be bought to there attention.. at a higher level.. It's obviously just a glitch somewhere in THEIR system that i'm trying to help them fix!
Anyone else have any views/thoughts ??