Excellent Customer Service - In Front Camping Gear
Submitted: Friday, Sep 09, 2005 at 19:24
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Moggs
Just thought I'd pass on my recent experience with In Front
Camping Gear. I purchased a canvas rear wheel rubbish carrier from them sometime ago for a realistic price (unlike some of the others out there) and I had a problem with 1 of the buckles. Klaus from In Front was extremely helpful in getting it fixed. They have some great stuff, inclusing a very useful collapsable canvas bucket which I think has got a mention here before.
If you need any canvas stuff - check them out. Great pricing and Klaus stands behind his products (which is becoming increasingly rare with companies these days).
Their website is www.infrontcampinggear.com.au.
Usual disclaimer - I have nothing to do with them other than being a very satisfied customer.
Hope others can get some 'value' as I have. :)
Reply By: Member - Jack - Friday, Sep 09, 2005 at 20:53
Friday, Sep 09, 2005 at 20:53
Gotta agree, Moggs.
I had bought a Porta Pottie bag from Klaus, and the handles broke on a recent trip. I contacted him letting him know what happened and he sent me a new one without hesitation.
And, as you said - his prices are very good.
Jack
AnswerID:
129388
Reply By: Member - Blue (VIC) - Friday, Sep 09, 2005 at 21:21
Friday, Sep 09, 2005 at 21:21
Do they have an address or are they online only? I started looking around and then had server probs so couldn't locate the info I was after. Stuff seems a very good price.
AnswerID:
129394
Follow Up By: Moggs - Friday, Sep 09, 2005 at 22:32
Friday, Sep 09, 2005 at 22:32
online only I think. The website is a bit clumsy, but it does have a search function that makes it easier to find what you want.
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Follow Up By: Member - Jack - Saturday, Sep 10, 2005 at 07:00
Saturday, Sep 10, 2005 at 07:00
In Front
Camping Gear link ... here .
Jack
FollowupID:
383886
Follow Up By: Member - Blue (VIC) - Saturday, Sep 10, 2005 at 17:09
Saturday, Sep 10, 2005 at 17:09
Thanks Moggs, no overheads means fair prices I guess... Website working OK now. I think I may become a regular there...
FollowupID:
383934
Reply By: Al & Mrs Al (Vic) - Saturday, Sep 10, 2005 at 13:27
Saturday, Sep 10, 2005 at 13:27
Have to agree moggs,
I've got the canvas rubbish bag, 4 canvas clothes bags, and 2 canvas
camp oven bags, as
well as a HUGE dogs bed...it's great stuff and reasonable prices, and they're customer service relations are fantastic.
They also have their stuff up for auction on ebay as
well.
Lyn
AnswerID:
129466
Reply By: Moggs - Wednesday, Sep 14, 2005 at 19:10
Wednesday, Sep 14, 2005 at 19:10
Sorry to dredge this post up again when it has run its course, but I just have to make one more comment....
My rubbish bag was returned in 2 days, repaired, and enclosed with it was a $10 note from Klaus to cover my expense in posting it to him for repairs (which was actually more than the cost of postage in the first place).
Through-out the process he kept me informed by email. It is the best after-sales customer service I have ever received.
Good on you Klaus - you have made my day. I only wish other businesses shared your commitment to their products and customers.
AnswerID:
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