Repco's reply

dejavu.... I wonder why they think sending an automated reply by email and then another by post will change our perspective?

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Dear Ben,

Thank-you for your email regarding Repco’s Sizzling Sound Sellout.

As you know, the Sizzling Sound Sellout featured great prices - the response by customers has been overwhelming and unfortunately we sold out of a number of items extremely quickly.

If you would like to send us your mailing address by return email we will provide you with a written response as soon as we can.

I apologise for any inconvenience, and thank-you for shopping at Repco.

Yours sincerely

Wayne Bryant
Retail Manager - Australia

Me too...hot off the press

Dear Ray,

Thank-you for your email regarding Repco’s Sizzling Sound Sellout.

As you know, the Sizzling Sound Sellout featured great prices - the response by customers has been overwhelming and unfortunately we sold out of a number of items extremely quickly.

If you would like to send us your mailing address by return email we will provide you with a written response as soon as we can.

I apologise for any inconvenience, and thank-you for shopping at Repco.

Yours sincerely

Wayne Bryant
Retail Manager - Australia

I GOT A PHONE CALL! No email for me.. I got PERSONAL rejection and lies.

Repco: sorry we sold out of them.
me: can you tell me which stores had them?
Repco: no
me: I called 9 different stores, and friends in other states did the same none had any please
Repco: ummmmmm
me: did you really have them at all? Cause me and 50,000 others dont, and I know some are taking this way further..
Repco: yes sir we assure you
me: can you tell me where? even a state would do, I'll call the stores myself.
Repco: no, I cant do that..
things go quiet.....
Repco: anyway we offer you a $100 gift voucher, or the portable DVD player on the front of catalog for $99.00
me: I'll wait until you can get me in one of the $1200.00 ones please,
Repco" We cant do that
Me: Why im in no hurry, and Id rather save $1100 than a bleep y $100 voucher, how about you give me $500 in vouchers, your still in front, and Im still behind..
Repco: no sir we cant do that.

I took the portable DVD player, now to wait another bleep in phone call

chrispy... sorry to sound d.u.m.b.... but what was yuor initial complaint ?

Hey Chris,
Same here mate, asked questions in relation to the sale. Got NO reply.

Called my local repco shop and asked how all these players sold so fast, they told me ..

"they all went through backorders" I asked them if you knew how many were going to be sold through backorders then why didnt you order more for the public.

They told me they were allotted only so many and could not get any more in that store.

I asked to give me a list of who ordered them and they refused.

Sounds to me like someone in the know should contact a talk back radio station to investigate on the publics behalf. This is nothing short of a rip off. And i want one ...NOW !!!!! 99 buck, ya cant go wrong.

Anyone out there have any contact with ALan jones or Ray Hadley ? maybe even John Laws. This needs to be addressed. We are just being used by these people.
Ange.

Sorry guys, what was the original deal that's got everyone so riled up? I did a search for the original post bout failed to find it! You got me more than intruiged!

Scoey

I hope this blows up in their face, I definitely would have grabbed a couple of portable DVD players at that price...even if they only had 1 or 2 per store it would have been nice to at least have a real chance to buy one, instead of this non existent stock.

In a blatant attempt to get people into the store they are now losing paying customers...well at least one, I just bought everything to change every oil and filter in the GQ from a different store, I won't go back to Repco

Glenn

Ps where'd you send your complaint to?, I haven't heard back on mine

mrs diamond got a phone call yesterday from repco asking for her address.
they are going to send her a 25% off anything available in the catalouge.
sounds like trucky get the better deal.
cheers

Chris,
Just got the word perfect same responce.
Gave the address and added that I looked forward for their explaniation of what I regarded as Bait Advertising.
One of My Son's mates works for Repco and has told me his store received ZERO stock.
Vince

A Repco response...what is that, i'm yet to recieve even a form letter from them.

They can't even get that right!!!

I also got the form letter response today,but no phone call.

this is not meant to offend, but I have been watching this Repco episode for a while and......

c'mon people...so you didn't get something for next to nothing! When will this all end!!!! Yes, everyone has a right to be upset - Repco stuffed up in a big way and were misleading. Isn't the best course of action to just not buy anything from them in the future??? Why waste your time chasing them - seems that many now see this as an opportunity to get something else cheaper from them via discounts or vouchers.

....and here I was thinking that all those upset potential customers would never shop there again.....but seems most will be happy to rush down there with their vouchers or discounts now. Gee, sort of asks the question - what was the real motivation behind your complaints???...were you really upset over the catalogue or just saw it as an opportunity????

Surely this Repco 'bait advertising' episode isn't worth the amount of time and effort that people are putting in???? IMHO just get over it....you didn't get something for nothing....that's the real world!

I also got the phone call after complaining on their website.

I was offered, and accepted, one of the $99 ones from the front page.
Same offer as Truckie got - either the DVD player or $100 voucher.

To me it looks like they are trying to do the right thing by their customers after making a monumental stuff up (but I can say that coz Im getting a DVD player)

R E P C O ? anyone?
I V O O F
P E O V F
R R E
Y

mostly agree with every one here but i got a phone call from peter (vic retail manager) and was offered the same speakers at the same price a sound 4 dvd in dash for $same price and a 7 inch screnn for 149 so all in all im happy with it.
when it gets delivered next week i'll let evryone know.then i can move on from this ridiculous experience.
waiting (hopefully not baited breath lol.
i contacted them on theday before the sale this is why i am apparently getting this deal?
wait and see

i want one of them blakpunkt thingies

Got my 2 x $50 gift vouchers in the mail today.

Unreal.