Warranty nightmare advise

Only one answer yffud...complain complain complain complain and do it 3 times a day.

About time to talk to Consumer Affairs, in fact just a bit overdue. If that don't help maybe Mr Toyota ( John Laws) might help. Barnray

What a pity we don't have Lemon laws like in the US.
Gerry

I may be wrong but i believe the amount of time off the road for repairs gets added to the original warrenty..any comments?????????

Are you saying the vehicle has been off the road for 4 continuous months because of a warranty problem and it has been under repair for that period ? or are they refusing to fix it under warranty and you have not been able to drive it while discussions re extended warranty have been taking place?
As a matter of interest what is wrong with it?

Nissan having my GU for 3 weeks diagnosing a gearbox prob. looks pretty good now!!! lol

Go on and name the manufacturer and would like to know what's wrong with the vehicle also?

Leroy

In the 2nd year of our warrenty with the Landrover Freelander, the dealer had it more than we did. Mind you most of the time we had a loaner - Just loved taking their NEW Disco loaner through mud holes and offroad in general. Had that one for nearly 2 months. Did some club trips in it. They wouldn't give us a Rangie as a loaner though, must have know where it would end up and they would not be wrong.

We found that the dealers did not have a clue as to the problems (mainly computer) we were having and we were the Guinea Pig for them.

Landrover must be the company.

Stevesub

My vote is Mitsubishi, better built, better backed.

Too true about the toaster – “vehicle warranty” is at the discretion of the dealer. You basically have to let the dealer do what they deem as a warranty fix and you have no say in it – even if that means fitting a working 2nd hand part and not a new one sometimes.

When you get the (say, a 3 year old) vehicle back from warranty work and it’s fixed but not a new part what’s the problem? – the dealer fixed it – but they take a gamble that the used part is OK – if not, they replace again.

So when you buy a toaster and it stops working you can normally get a new one straight away – you can’t do that with a vehicle no matter where it falls in the A to Z listing or how much you paid for it. Not a problem though – warranty will cover it ;-)

However, dealerships will vary from one to another even in the same city – all depends on how the dealer principle runs the show and who works for them.

It’s only a problem that warranty work won’t be done in the warranty period – the fact it’s taking longer to repair than you would like can’t be argued in court as the repairs are being done and not refused.

Have you been offered a loan car while they have your car? If not why not?

Mate - welcome to the world of Holden ownership, and I wouldn't be surprised if the dealer was in the city of Adelaide (well it sounds just like those pricks).

What do I win?

Not all dealers are bad. You just have to find a good one and stick to them.

When I had my Landrovers (S2 Disco, then a Defender), I took them to the dealership in Parramatta, Sydney. The 2 guys on the desk, and the manager, all drove Discos, and I would see them out at Lithgow all the time. They lived and breathed landrovers, and as such, actually knew about most of the problems I could throw at them. Even seemingly little things like, for example, when a defender is tilted forward or back at more than 30 degrees or so, the oil light comes on. I mentioned it, and the service guy explained where the sensor was, why it came on at 30 degrees, not to worry about it, and then we spoke for about half an hour about differnet tracks and things.

The trouble with most dealers is that 4WD's don't make up the majority of sales, so the service department are not used to them.

Chump

www.notgoodenough.com.au

They would love this.

for christ sake, name the company, and dealer! let others know.

Get a lawyer involved, may cost a few $ but you will have your car soon.

BTW, whts the problem with the car?

Where is my smilie?? Think I was the first to guess the company.

We were so peeved with Landrover, we even talked to our solicitor a couple of years ago but he said he already had 3 Landrover cases going no-where so advised us to grin and bear it and save our dough for the repairs to come rather than gp to his bank account.

We now only visit a Landrover dealer if we really have to get work done at the local workshop and use non-Landrover bits if we can now the vehicle is out of warrenty.

No such problems with our Troopy and local Toyota dealer.

Stevesub

Love it, we considered doing the smae to ours outside the dealership but we needed their co-operation for another year for the warrenty.