80,000 km service NIGHTMARE comes to an end

Submitted: Monday, Jan 23, 2006 at 18:24
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3 months after my auto started slipping after a service and a few bunfights later the issue is fixed.

The problem was mis diagnosed by the servicer and they were actually trying to fix a bigger problem than what there really was. ( they thought the auto was knackered)

After servicing my auto was slipping and was always returning a low fluid level. The servicer kept on refilling the auto in a hope to identify the problem, what they didn't pick up on was that a seal on the top of the auto was leaking and the fluid trail ran accross the top of the tranmission. unless you looked there it gave no indication of a leak issue.

After initial denials of fault they agreed to look further into this and found that this was in fact an extended warranty issue with the car ( well how glad was I that I bought a car with a Certified Holden Warranty)

On return to the car dealer I was told in no uncertain terms to f&%$ off because i had the car serviced by Ultratune. In the fine print of the contract it states that unless any servicing is done by the selling dealer the warranty is void.

Yes thats right buy a Holden with a certified warranty in Vic and go for a trip in the top end and you need to have a regular service performed, unless you drive back to Vic the warranty is void.

After a decent bunfight I decided to let it go, and thought that I might as well be out of pocket and fix the car myself.

Guess what

Ultratune were so bleep of with Holden they paid for the repairs and are now in a bunfight with them over the voiding of the warranty.

Thanks to all the forum members who gave me some great advice on how to handle this along with pointing me in the direction of some great specialists.

cheers,

Ren
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Reply By: Member - Oldplodder (QLD) - Monday, Jan 23, 2006 at 18:27

Monday, Jan 23, 2006 at 18:27
Good to see some justice done!!!!
AnswerID: 150362

Follow Up By: No 1 Member - Nudenut - Monday, Jan 23, 2006 at 19:10

Monday, Jan 23, 2006 at 19:10
justice aint done yet Oldplodder
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Reply By: Member - David 0- Monday, Jan 23, 2006 at 18:28

Monday, Jan 23, 2006 at 18:28
Good on you Ultratune!!!

I have a warranty through my dealer and the car is about to head off on some very long rips back to back. I am worried because of the same issue.
AnswerID: 150363

Reply By: richopesto - Monday, Jan 23, 2006 at 19:00

Monday, Jan 23, 2006 at 19:00
Hi Ren,

Did I read correctly?

UltraTune have performed (warranty) repairs on your vehicle at no charge and are pursuing the issue with Holden on your behalf?

Mate, that's worth a TV advertisement !

cheers
richopesto
AnswerID: 150381

Follow Up By: No 1 Member - Nudenut - Monday, Jan 23, 2006 at 19:14

Monday, Jan 23, 2006 at 19:14
ring current affairs for ultra tune?...and lets hope it they stick right up holden and the attitude re warranty void if not done by servicing dealer

dont think that contract would get past a court of law or consumer affairs...and if this the case it woulkdnt matter what was signed
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Follow Up By: Muzzgit (WA) - Tuesday, Jan 24, 2006 at 00:56

Tuesday, Jan 24, 2006 at 00:56
Holden Can't do that in WA. Our laws state the servicing can be carried out by ANY licensed mechanic!!!!!
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Reply By: Eddy - Monday, Jan 23, 2006 at 19:08

Monday, Jan 23, 2006 at 19:08
Where did you have this service performed and by which magnificent Ultratune franchise.

Good on them!
AnswerID: 150383

Follow Up By: Rengat - Monday, Jan 23, 2006 at 19:16

Monday, Jan 23, 2006 at 19:16
the ultratune is in the South east suburbs of Melbourne, although the post paints them as angels they did give me grief at the start of the issue.

Importantt to note that the it was head office that authorised everything not the actual frachise and the cost of final repairs did not exceed $200 but they let me choose the repairer.

good outcome but a worrying 3 months, most of it with the car of the road.

future servicing by a 4wd specialist.

Ren
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Reply By: Sand Man (SA) - Monday, Jan 23, 2006 at 19:13

Monday, Jan 23, 2006 at 19:13
Rengat,

Not having a go at you mate, but something is not right here.

"In the fine print of the contract it states that unless any servicing is done by the selling dealer the warranty is void."

I doubt this very much.

That statement reads, If you don't have the servicing done by the dealer where you bought your car, the warranty is void.

I am sure that ANY dealer, or other qualified repairer for that matter, would have the same status, as far as warranty issues are concerned.

As long as Ultratune were using qualified mechanics and using genuine spare parts as part of the service, the vehicle manufacturer would have to provide full warranty claims.
Bill


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AnswerID: 150385

Follow Up By: Rengat - Monday, Jan 23, 2006 at 19:23

Monday, Jan 23, 2006 at 19:23
Sand Man,

I was specifically told by Holden that because the car was serviced else where the warranty was void, remembering that this is a Certified Holden Warranty for a 2nd hand car as opposed to a new car warranty.

Under new car warranty your covered.

They even pointed out the wording in the contract to me.

Will pull out the contract tonight and post it verbatim tomorrow

Ren

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Follow Up By: Rengat - Monday, Jan 23, 2006 at 19:24

Monday, Jan 23, 2006 at 19:24
not the whole contract :-) only the offending statement :-)

Ren
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Follow Up By: cokeaddict - Monday, Jan 23, 2006 at 19:26

Monday, Jan 23, 2006 at 19:26
Sandman,
you are absolutely right. BUT.........lol

Technically speaking, they can do what they did..legally its been signed on and agreed to by both parties. Its a contract. One that Holden hopes does not get to be aired on prime time tv.

They usually play hard ball up front, the reason for this is simple, Most consumers would accept the decision and walk away simply because they dont want to fight it through court. It works well..truly it does.

For every 1 person that decides to fight it in court, 30 would give up and walk away. It's a double whammy for the extended warranty deal.

Seen it all too often. If only people knew what an individual can do to a dealer if they plan it right. Park the car outside the dealer with signs blazing all over the car. Sit next to it and make sure customers know what the dealer did to you. Just takes time and guts. Not many attempt it though.
Ive always said..advertising is the most powerful thing one can have. Word of mouth spreads faster than bush fires... in most cases
Cheers Ange
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Follow Up By: Sand Man (SA) - Monday, Jan 23, 2006 at 21:09

Monday, Jan 23, 2006 at 21:09
Ange,

I agree with what you are saying.

However, most of the time it is the individual dealer causing the hassle and not the Manufacturer, in this case Holden.
Bill


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Follow Up By: Sand Man (SA) - Monday, Jan 23, 2006 at 21:21

Monday, Jan 23, 2006 at 21:21
OK, my mistake folks.
Ren has clarified that it was a Used Car Warranty.

This sort of warranty is covered by the individual dealer that sold the vehicle rather than the manufacturer.

"Therefore, it is a condition of receiving the Holden Certified Used Vehicle Warranty that the selling Holden Dealer providing the warranty, services the vehicle."

This is different than a Manufacturer's new vehicle warranty whereby they cannot restrict servicing (and warranty) to a franchised dealership.

Bill


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FollowupID: 403874

Reply By: Brew69(SA) - Monday, Jan 23, 2006 at 19:16

Monday, Jan 23, 2006 at 19:16
Is that a light at the end of the tunnel???
AnswerID: 150389

Follow Up By: Truckster (Vic) - Tuesday, Jan 24, 2006 at 01:14

Tuesday, Jan 24, 2006 at 01:14
sorry I'll stand up then, stop the light shining
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Reply By: Sir Diamond - Monday, Jan 23, 2006 at 19:38

Monday, Jan 23, 2006 at 19:38
i remeber reading a friends used car waranty contract and it does say in BIG LETTERS.
this vehicle must be serviced by selling dealer to keep the waranty.
if it says it in black and white i dont think theres a leg to stand on.
any way glad they sorted it out for you.
AnswerID: 150394

Follow Up By: Truckster (Vic) - Tuesday, Jan 24, 2006 at 01:16

Tuesday, Jan 24, 2006 at 01:16
You read it, or had Dimmy read it to u? :P
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Follow Up By: No 1 Member - Nudenut - Tuesday, Jan 24, 2006 at 07:23

Tuesday, Jan 24, 2006 at 07:23
ducks can read?
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Reply By: Member - Phil G (SA) - Monday, Jan 23, 2006 at 23:01

Monday, Jan 23, 2006 at 23:01
Extended warranties are just a way of dealers making money. They sell you the warranty, then cream off the profits that come with them doing the servicing.

I couldn't wait until my vehicle ran out of warranty - now I can choose who fixes and services my vehicle - almost all the time thats me :-)))
AnswerID: 150464

Reply By: jo and mark - Tuesday, Jan 24, 2006 at 09:44

Tuesday, Jan 24, 2006 at 09:44
Here in Brisbane, Ultra tune have been advertising and they make a point to mention that 'we can service your car and it will not void your warranty'.
So one says 'aye', one says 'nay', Just whom are we suppose to believe?
silly people.....
AnswerID: 150517

Reply By: prado_95 - Thursday, Jan 26, 2006 at 22:35

Thursday, Jan 26, 2006 at 22:35
Thats right, Holden whatever that want to call it waranty (was something Holden Q something) is less than your statuatory rights.

Best to keep the $$ in your pocket, cause the above is what you can expect.

Dont think Holden dealers are the only ones either.... they are all a bird of a feather....

At the end of the day you are just another person with a car that you are going to pay good $$ for some sort of 'service'. And 'service' you they will! On top of that it gets a bit hard for most of them to remember to grease the driveline after ticking the associated boxes on the service schedule.

Best to find a relaible local mechanic, or do it yourself, or buy a slab of cans for a mate to do it for you.
AnswerID: 151199

Follow Up By: Shaker - Thursday, Jan 26, 2006 at 22:56

Thursday, Jan 26, 2006 at 22:56
Been plenty of "reliable local mechanics" on A Current Affair too!
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