re: post 30301

Submitted: Wednesday, Feb 01, 2006 at 18:50
ThreadID: 30326 Views:2344 Replies:4 FollowUps:7
This Thread has been Archived
I found the following whilst having a sticky beak on the official Toyota web-site:

Can I have my Toyota serviced by an independent/non Authorised repairer?

While any reputable mechanic will do their best to service your Toyota for safe driving, the best way to be 100% sure your Toyota is serviced correctly is to trust it to the expert Technicians at your Toyota Service Centre. With their sophisticated diagnostic equipment, Toyota specific training, authorisation to conduct repairs under warranty, and use of Toyota Genuine Parts, you can be sure your Toyota is in the best of hands. The Toyota new car warranty may not cover claims or damages caused by the failure of non-genuine parts used by some vehicle repairers.
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Is this a yes or a no? I am a non practicing but certified A grade mechanic but the better half is to scared to let me service her corolla untill warranty expires.
Even I can still manage an oil change & inspection better than a spotty apprentice.
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If I have my vehicle serviced by someone other than a Toyota Dealer, will this void my warranty?

If a licensed vehicle repairer services your Toyota vehicle in accordance with Toyota's servicing guidelines, then normal warranty coverage will apply.
It is however important to note that if a non-genuine part is fitted to your Toyota and that part's failure or the incorrect fitment damages your vehicle, then that damage may not be covered by your Toyota Warranty.
For peace of mind servicing, we recommend you visit your authorised Toyota Service Centre who uses Toyota Genuine Parts and has Toyota trained technicians.
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I will take this as a qualified yes.
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Will the Toyota Warranty become void if I modify my car?

Toyota Warranty will continue to apply to original components of the vehicle providing they have not been altered from the manufacturer's specification or impacted by the modifications. Also, the Toyota Warranty will continue to apply if your vehicle is fitted with Toyota Genuine Parts and Accessories. However, any damage resulting from non-genuine modifications will not be covered.

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Not sure about this one, maybe a no.
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Not sure, Eddy
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Reply By: Eddy - Wednesday, Feb 01, 2006 at 18:59

Wednesday, Feb 01, 2006 at 18:59
If I have my vehicle serviced by someone other than a Toyota Dealer, will this void my warranty?

If a licensed vehicle repairer services your Toyota vehicle in accordance with Toyota's servicing guidelines, then normal warranty coverage will apply.
It is however important to note that if a non-genuine part is fitted to your Toyota and that part's failure or the incorrect fitment damages your vehicle, then that damage may not be covered by your Toyota Warranty.
For peace of mind servicing, we recommend you visit your authorised Toyota Service Centre who uses Toyota Genuine Parts and has Toyota trained technicians.
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I will take this as a qualified yes
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This should have read "NO" it won't void your warranty
Sorry not shouting, just trying to make my mistake stand out!

Eddy
AnswerID: 152331

Reply By: Pajman Pete (SA) - Wednesday, Feb 01, 2006 at 19:12

Wednesday, Feb 01, 2006 at 19:12
Mind you, going to a major dealer to have work done on your vehicle is no garuntee of good service.

We were on our way back from Riverland through the Barossa a couple of years ago when the Paj blew a head. The nice RAA chappie towed us back to his major brand dealership (non-Mitsi) where we left the Paj and bussed it back to Adelaide.

The resultant decision was to fit a second hand motor. Picked up the Paj two weeks later, drove out of town and got only 5 km when there was a loud BANG and a chuff chuff chuff sound from under the bonnet. Not good. Stopped and had a look. Number three spark plug is hanging from it's lead down near the bottom of the motor.

I called up the dealership and asked them (nicely) to come and get me which they did. A week later I picked it up again (turned out they had left a thread adapter for the compression tester in the head then screwed the plug into that!)

Within 2 days the idle speed started to climb. I had a look under the bonnet and found the following things not screwed up tight:

All the cable mountings.
Alternator bolts and bracket.
A/C compressor bracket.
Oil filler bracket.
3 of the 4 radiator bolts.
Starter motor mount.

I didn't dare look at the engine mounts!

Back it went again a coule more times.

This was a workshop at a major brand dealership!

Cheers

Pete
Any mug can be uncomfortable out bush

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AnswerID: 152337

Follow Up By: Eddy - Wednesday, Feb 01, 2006 at 19:21

Wednesday, Feb 01, 2006 at 19:21
I am starting to look good now as the family mechanic even in the eyes of the leader of the oposition :} ( I was once a foreman at a Tojo dealership, but the warranty thing still has her running scared)

Eddy
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FollowupID: 406026

Follow Up By: Vivid Adventures - Wednesday, Feb 01, 2006 at 19:46

Wednesday, Feb 01, 2006 at 19:46
The dealer should have arranged to have the vehicle back to check it over after a couple of weeks.

With as much work as that, there are sure to be bolts that need to be tightened after some running.

Tojo dealership service departments in my experience are great (for getting warranty repairs done). Other than that, I prefer a reliable business that specialise in 4WDs, know their limitations, and can help you make informed decisions about which are the best value parts to use without screwing you in every position.

Eg. oils - how is a toyota branded specified oil any different to the same specification oil from some other company? What possible difference could it make?

Ciao for now
Andrew smarting from the last time he had a standard service done by Toyota dealership (in a Northern Melb suburb) - the apprentice (they don't have real mechanics) emptied the front diff and (presumably) forgot to fill it - and left the filler cap off!

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FollowupID: 406034

Follow Up By: Vivid Adventures - Wednesday, Feb 01, 2006 at 19:47

Wednesday, Feb 01, 2006 at 19:47
oh yeah - that was a rhetorical question I asked - the difference of course is the better efficiency obtained from the lower(hip pocket) weight of the driver.
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FollowupID: 406037

Follow Up By: Member - toohey - Wednesday, Feb 01, 2006 at 21:53

Wednesday, Feb 01, 2006 at 21:53
thanks for the tip mate ,toyota foreman?
cheers toohey.
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FollowupID: 406080

Follow Up By: Eddy - Wednesday, Feb 01, 2006 at 22:25

Wednesday, Feb 01, 2006 at 22:25
9 years ago Toohey.
Working foreman.
My arms still ache from removing, & refitting reset & retempered front leaf springs off cruiser utes.
Nearly every one we sold. Used to send em to the city to be reset.
Mind you hard country area.

Only cure was aftermarket (old man something or other) or an extra main leaf & a kidney belt. Lots of the cockies chose the extra leaf.
All documented in the archives I guess.

Ed
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FollowupID: 406089

Reply By: Voxson (Adelaide) - Thursday, Feb 02, 2006 at 07:50

Thursday, Feb 02, 2006 at 07:50
Find me where it says the actual words "QUALIFIED MECHANIC" in the fine print of servicing a vehicle under new car warranty.....
It definately says "Genuine Parts"......
AnswerID: 152434

Follow Up By: Member - ROTORD - Thursday, Feb 02, 2006 at 13:52

Thursday, Feb 02, 2006 at 13:52
Friend in the Pilbara had Toyota dealer provide and install an exchange manual gearbox . Six months of problems followed trying to correct stiff change down to 2nd .Fault was eventually traced to non genuine part used in the exchange box . Seems normal that Toyota sources exchange items from outside the organization .
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FollowupID: 406239

Reply By: Member - Roachie (SA) - Thursday, Feb 02, 2006 at 14:02

Thursday, Feb 02, 2006 at 14:02
Eddy,
You're many many times better qualified than me as a mechanic (I've been a bank johnny since I was 15....now over 50!!!). I bought a new GU in 2000 and after the 1st service (freeby) was done by the dealer, I did every other service myself. I did take it to Berrima for a tune-up etc at one stage early on.
At around 80,000klm, I moved to SA and did not immediately have access to my ramps etc as they were back in Yass with a mate. GU was due for a service so I reluctantly booked it into Nissan where they promptly picked up that 5th gear was about to let go (a known fault in my model). I was dumb-founded cos I didn't even expect them to do anything other than drop the oil and whack on 2 new filters....but they went to the trouble of checking other fluid levels etc. The gearbox oil was a coffee colour and they OFFERRED to change the 5th cog under warranty for me......(a $3,500- job if I'd have had to do it myself). There was never ANY question about my servicing record, although I do keep meticulous records in a book that I could have shown them if they'd asked.
If it were my Corolla, I'd be doing the normal services myself; for sure.
Cheers
Roachie
AnswerID: 152512

Follow Up By: ro-dah-o (WA) - Thursday, Feb 02, 2006 at 16:43

Thursday, Feb 02, 2006 at 16:43
once had a 'friendly' dealer in regional NSW try to tell me that it was going to cost $60 just for a genuine isuzu oil filter (not including fitting!!)

Went to an auto store and bought one for $15- genuine too

perhaps they still come by camel train??
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FollowupID: 406277

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