Cooper tyre warranty-ST's. Who to see in Melbourne??

Submitted: Wednesday, Mar 15, 2006 at 22:29
ThreadID: 31785 Views:3090 Replies:11 FollowUps:9
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A bit annoyed with myself for a tyre failure that was probably my fault but what the heck, it failed and I don't want to shell out a bucket load for a replacement given it has less than 15K on it. I suspect I have damaged the sidewall with a rock whilst returning along the rail line from Goog's to Glendambo. But hey it's only a gravel road and not rockcrawling territory. In fact I drove back to Melb on it the next day and noticed it had deflated the next morning. Pumped it up again and in 24 hrs it was on the ground again. Had the Beaurepaire guy look at it today and finally he discovered the small discharge of air...only a small area on the sidewall without any suggestion of aggressive scraping etc. Infact the Beaurepaire guy took the tyre off and put it in the tank and returned looking a bit oddly at me as if to say you're dreaming fella...there's no puncture here!! He found it eventually and prounced the tyre redundant. No pressure to buy one from him, he fitted the spare and charged me zip for which I was most appreciative.

The issue for me is I don't want to go on a crusade but reckon I might have the basis for a warranty claim. That being so I am prepared to give it a shot but don't want to waste my time with distributors who reject everything out of hand.

My query is whether there is a distributor/outlet in melb who you believe would make a fair and reasonable assessment. If it's a winner then obviously a good result, if not then so be it and get on with life!!

Does anyone have a suggestion as to where to go in Melb??
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Reply By: Member - John (Vic) - Wednesday, Mar 15, 2006 at 23:12

Wednesday, Mar 15, 2006 at 23:12
A Cooper dealer who can make a "fair and reasonable assessment" ROTFLMAO.

Sorry mate, couldn't help myself.

Good to see you home safe, So how come you didn't answer my Selcall????
You ignoring me or what?

We still on for next week?

Cheers
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Reply By: Member - Luxoluk - Thursday, Mar 16, 2006 at 00:15

Thursday, Mar 16, 2006 at 00:15
Hi John
I suppose your response is deserved...perhaps I am niave..but surely there must be someone left in this industry who is able to give an honest assessment?? The silence is deafening and perhaps indicative of the reality??

Looking forward to talking soon about the trip and I'll ring you shortly. Catch you soon. Cheers

AnswerID: 160808

Reply By: Peter from Rockingham 4wd Club Inc. - Thursday, Mar 16, 2006 at 00:18

Thursday, Mar 16, 2006 at 00:18
Luxoluk,

I also run Cooper ST on my 4x4 and within the first week of owning them had pretty much the same problem. Cost me also a new tyre. $250 i think 3 year ago.
There isnt a tyre dealer out there who would refund you your money. Lets be honest, there going to tell you "its your fault and the tyre is in good condition" Its all about the great aussie dollar.
Do you know the warranty consists of taking your tyres in and having them checked and rebalanced every 5000k's. I funny they fail to inform you of this before you hand over the grand plus to purchase these.
But , i have have been happy with the tyres since this and have done the 80 000k's there gauranteed to do. I will look at the new STT's for my replacement tyres in 12 months or so.

Good luck

Pete
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AnswerID: 160809

Reply By: Truckster (Vic) - Thursday, Mar 16, 2006 at 00:57

Thursday, Mar 16, 2006 at 00:57
" bit annoyed with myself for a tyre failure that was probably my fault "

So I'll put it up on public domain admitting your fault, where we know from past issues that Coopers check this board...

Good work 99..
AnswerID: 160816

Reply By: Member - Tony G (ACT) - Thursday, Mar 16, 2006 at 07:36

Thursday, Mar 16, 2006 at 07:36
If it can be sleeved and put a tube in it, will the tyre be ok for a spare?

Going by what you say about being hard to find the leak, a glued in sleeve may work.
AnswerID: 160829

Reply By: Willem - Thursday, Mar 16, 2006 at 09:04

Thursday, Mar 16, 2006 at 09:04
Mate, have a tyre person fit a gater in it and fit it as the spare and it will be as good as gold again.

Your stress levels might go up trying to convince a retailer that you need to claim on this tyre.

Cheers
AnswerID: 160858

Reply By: tuck 01 - Thursday, Mar 16, 2006 at 14:46

Thursday, Mar 16, 2006 at 14:46
Luxo
If you have the right size, you might be in luck judging by the mileage on your tyres.
There is a recall on all 285 - 75 R16 ST's that were made from early 2004 to early 2006.
It's only that size and you need to check serial number to be sure.
There is a thread running on the 4WD Monthly forum where you can pick up the serial numbers to check.
If size and serial numbers fit, you will get free replacement with new, regardless of mileage. Only problem is an 8-10 week wait.
However, I've been told for an extra $31 per tyre, I can swap for STT's immediately.
I've got 7 to replace, 4 with 45,000 km on them.
Hope you're lucky with size and serial numbers.
AnswerID: 160938

Reply By: Redback - Thursday, Mar 16, 2006 at 15:07

Thursday, Mar 16, 2006 at 15:07
Seems to be a popular topic lately, there's a few guys on AULRO Landy forum having similar problems, me included, i don't want to go through that warrenty crap again with my ST/Cs like i did with my STs that chipped and cracked.

My new ST/Cs now only 10,000ks old are cracking and the blocks are coming off the carcus revealing the canvas, NOT HAPPY JAN is an understatement.

I'm biting the bullet and getting as much as i can from these then getting another brand.

Baz.
AnswerID: 160943

Follow Up By: Willem - Thursday, Mar 16, 2006 at 21:27

Thursday, Mar 16, 2006 at 21:27
Hi mate

Aren't the STC's supposed to be chip resistant and guaranteed?

My new generation STT's look awesome and are unmarked but they have only done 1000km....lol

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Follow Up By: Bonz (Vic) - Thursday, Mar 16, 2006 at 23:03

Thursday, Mar 16, 2006 at 23:03
Yes they ARE supposed to be chip resistant. I did untold damage to mine up at the Outback Challenge last year, chipped the hell out of them and lost whole lugs etc. The friendly Cooper man called by and told me "Oh thats not chipping" Well I dont know what it was then.

Anyhoo he replaced two of the tyres for nix, I had sliced/staked the other two, but it was a battle. The one with the missing lug was a no-brainer, but the other one had only "bits" missing and I had to convince him to replace that also, by calm discussion. He came around tho with not a lot of coaxing. I was more concerned getting him to replace the sliced one cause it was as stuffed as the others tread-wise but had a bg slice in it. Suffice to say I didnt win that arguement.

Imagine my joy when the tyre man raplaced them and came out with his schmick digital tread depth gauge and measured the tread depth for the "pro-rata" replacement. Hmm they were down to 12mm after 4000 km from a start of 15mm, 20% after 4000 km .... that would mean 20000km from the suckers. I got him to measure the sliced one and it was worn MORE (11mm) than the ones that had done 2000km more.

So after an appropriate seethe, I called the tyre man back and told him it was replacement not pro-rata and that there were a number of places that he could insert the new tyres if he wanted me to pay ANYTHING. He saw reason after I mentioned I would cut them off and give them back to him.

After 2 years of wanting Coopers I now want something else and the Coopers are brand new, should have just burnt the $1000 dollars I paid for them in a campfire, would have been more pleasure.
.
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Follow Up By: Shaker - Thursday, Mar 16, 2006 at 23:45

Thursday, Mar 16, 2006 at 23:45
I had all the same problems, along with empty promises & blatant lies from the distributors so called 'state manager'!

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FollowupID: 415773

Follow Up By: Willem - Friday, Mar 17, 2006 at 09:25

Friday, Mar 17, 2006 at 09:25
Oh dear Mr Bonz

Sounds like you had a bit of bad luck.

My outcome with Coopers was a bit better if not expensive, as I had a prorata claim approved. Had done 30,000km tho. Beads were cracking and as I told you before I recall now, I got the tyres at cost.

Maybe the tyre man was persuaded was because of my size and clenched fists...lol
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FollowupID: 415818

Follow Up By: Redback - Friday, Mar 17, 2006 at 10:46

Friday, Mar 17, 2006 at 10:46
Yes Willem sopposed to be, looking at them again last night they look like they have done 60,000ks, but have only done 18,000ks.

Sorry 18,000ks not 10,000 as i said above.

Baz.
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FollowupID: 415848

Reply By: South - Friday, Mar 17, 2006 at 01:37

Friday, Mar 17, 2006 at 01:37
So who here rings up their shoe shop when they step on a nail and demands a new pair of boots?

Gotta love a good whinge!
AnswerID: 161063

Follow Up By: Willem - Friday, Mar 17, 2006 at 09:39

Friday, Mar 17, 2006 at 09:39
Yes but each shoe does not cost $300 nor do they come with a guarantee nor with claims that the shoe is nail resistant...lol
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Reply By: Member - John (Vic) - Friday, Mar 17, 2006 at 11:11

Friday, Mar 17, 2006 at 11:11
High wear levels at low Km's
Beads cracking
Lugs being ripped off
Tyres chipping on chip resistant models
Unknown slow leaking issues
Argumentative warranty claims!!!!!

The questions that this poses are...

Are these tyres really fit for purpose?
Are these tyres really worth the money?
Are these tyres really worth the aggravation?

Why do people think that making a warranty claim is a good thing?

Surely if the tyre is marketed as being good for 80,000 km's then they should be capable of doing 80,000 km's not 10, 20 or 30 with the expectation of you "Paying Pro rata"
Just goes to show you the power of marketing, "The ability to sucker the consumer into parting with the hard won for product that is "Not fit for purpose!!!"

Its not just Cooper that do this type of thing, we as a consumer have come to expect "On going supposed product support" (which is not there when you need it) to make up for a product that is crap and incapable of completing the service its supposed to be designed for.
The manufacturer relies on the majority of us not complaining and just wearing the problem or just going away when they deny the claim.

I had a recent argument with a dealer regarding a Warn Winch.
They claimed that it was a moisture issue, My reply was its a 4wd winch!!
What do we do with a 4wd? Besides drive it in the rain or even God forbid wash the thing with a hose we do drive them through water, either the winch is fit for purpose, IE 4w driving or its not!!! If its not then take it off and give me my money back.
They fixed the unit at no cost to me but it is still not a satisfactory situation as no guarantee that the problem won't happen again and I want reliability out of the product I use not repeated arguments about warranty claims.
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Follow Up By: Shaker - Friday, Mar 17, 2006 at 15:03

Friday, Mar 17, 2006 at 15:03
In answer to your questions:

1. No
2. No
3. No
4. Don't know.
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Follow Up By: Truckster (Vic) - Friday, Mar 17, 2006 at 15:57

Friday, Mar 17, 2006 at 15:57
Gimme MTRs anyday!

Why do people think that making a warranty claim is a good thing?
Why not. If the tire is fubar, isnt that what warranty is about?
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Follow Up By: Member - John (Vic) - Friday, Mar 17, 2006 at 17:45

Friday, Mar 17, 2006 at 17:45
Bruce I think you may have missed my point, Warranty is a good thing if there is a genuine need for it, (You paid for it as part of the purchase price) but tyres not able to complete 10,000 km's has to tell you that something is seriously wrong with the product in the first place.
And when the manufacturer starts to argue about the warranty issues, well you can work it out for yourself.

OK! so you go and make a claim and they say well we will pay some of it you pay the rest, so your $300- tyre that you got maybe 10 or 20 thousand out of suddenly cost you another $150 or $200 to replace, now we are talking $450 or $500 per tyre with no guarantee that you will get 80 thousand out of the replacement set?
But assuming that you do you have now paid $450 or $500 for a tyre that has taken two bites of the cherry to make its claimed 80,000 Km's and should have only cost you $300- in the first place.
Expensive motoring in my book.

All that aside, the warranty on any product is great when the product fails in the middle of the CSR or Simpson leaving you with a monumental headache.

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Reply By: Richard - Monday, Mar 20, 2006 at 06:23

Monday, Mar 20, 2006 at 06:23
I had ST-C's on an NM Pajero and punched a hole in a sidewall on one (not repaireable) and staked the replacement just out of Hungerford Qld with 1000 KM on it (was repaireable). Had 40,000KM on them when I sold the vehicle and they were only half warn. They were used in all sorts of terrain including the Simpson, Menai/Appin NSW. I was fairly happy with them for wear but they were a bit noisey and the monocoque chassis on the vehicle didn't help.

The Bridgestone D694's I had fitted to the TD100 when I bought it is another story and I won't buy them again. I did agree to them being fitted, replacing the standard tyres, after checking the forums where they had fairly good comments. Couldn't get BFG's at the time.
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