Worthless Land Rover Warranty

why is everyone so shy about naming these cowboys?

You're not making any false allegations.

Not Shy at all actually, Melbourne City Land Rover/ULR; and Land Rover Australia in Sydney.Happy to publish names, phone numbers, the lot, if it would do any good!

Patrick it may be time to go to Consumer affairs for what it is worth.Bob.

Sorry to hear of your misfortune Patrick.
Although, this type of breakage and its consequences would not be limited to just Land Rover. I doubt any vehicle manufacturer would be reluctant to put their hand up at this stage.
Why don't you take it further and go to Head Office with your complaint. No doubt you will have to pay upfront to get the Disco back on the road but tell them you are going to take it further. You must notify your service agent and Head Office thats your intent.

Cheers,
Lyndon.
Immaculate Discovery Td5.

How do they know or how can they establish that you spun the wheels?

I would ask for proof and evidence that you were spinning the wheels, or were you.

More info, were you stuck, adn had the boot into it? Where were you, how did it happen..

Truckster and Lyndon, it's very intersting that the new Discovery has, according to the dealer, a 'much stonger rear diff'.It snapped as I drove in high-range 4wd terrain.I dont expect that they will ever do anything about my situation, I've tried every avenue. If they do, this forum will be the first to know. I'm still a LR enthuisiast! (I know, I'm crazy!)

The TD2 has traction control - so in theory the only way you can spin the tyres is if grip is the same all wheels ie on bitumin - offroad again in theory not possible to spin wheels - you need to follow this up

Patrick. Please tell us "what broke". For 5 grand it would have to be massive?
"spun the wheels" ? So who on occassion doesn't?
I reckon they must be having them selves on?
The Disco is one of the most capable "off road, out of the box" vehicles produced, I would be taking this much further than that?
kesh

Greetings

It has been stated in the media that Australia's vehicle " warranties " really have little real warranty attached. As many have diiscovered vehicle owners are really at the mercy of the warranting dealer and the relevant vehicle manufacturer.

Much warranty appears to be subject to the "goodwill" of somebody.

I recently purchased a new microwave. Upon opening the package it was discovered the unit was damaged. Upon return to the seller it was replaced. Now if that had been a new car it would have been "repaired" not replaced.

The microswave is worth less than $400.00 the motor vehicle a great deal more. The warrantly applicable to the motor vehicle lacks the same "equity!!" as the warranty attached to the motor vehicle. Wrong in my opinion.

I to have suffered the "no warranty" issue. A recent one was a vehcile braking system which the dealer declared worn and in need of repair at 45,000 kilometres. Warranty I declared! Wear and tear stated the dealer. No warranty! I can assure you that the $1,000.00 dollars required to "repair" the brakes was not spent at the dealership.

At the same time some vehicle owners and these in my opinion are very much a minority, do push the "warranty envelope" to exstreme. The majority should not suffer for these very small numbers.

I believe that it is time for legislation to clearly define vehicle warranties and place clear and well defined obligations on manufacturers and purchasers. Tough "Lemon Legislation" is certainly overdue as well.

As a consumer I believe that vehicle warranty and dealer service is not a positive selling point of any motor vehicle sale. I am of the opinion that the last thing a dealership workshop wants is warranty work as there is little or no money in it for them. Warranty work costs a manufacturer $$$ and in this time of tight vehicle margins and very competative selling environment you and I are the loser at the warranty end of the deal.

My thoughts.

Letters to the MP's and media....:-)

Paul

well play them at their own game, and remember to always put everything in writing, request a new traction control system be fitted under warranty as it has obviously failed if it allowed such a "massive" wheelspin to occur that was capable of shearing the spider gear pin in the diff. also request that the damaged parts be supplied to you in sealed packaging, along with oil samples from the diff, so you can have an independant metalurgical examination carried out, to see if there is a basic fault with the material.

but i would contact consumer affairs to get their opinion, as technically this vehicle cannot spin the wheels enough to damage itsself.

as trucky says, something smells fishy, i would say its the service manager looking after his monthly margins.....

PatrickW,
Don't know if the info I have will be of any use, or if you already know, but if you want you can email me on grvlsobczak@aapt.net.au and I will tell you.

Greg S

Also with this warrenty thing, LandRover assist ( read non-assist) are as useless and in fact is now looked after by NRMA, a friend of mine in his brand new RR Sport had 2 flats while in Newnes and after we couldn't fix one of the flats he rang LR Assist, they told him they don't cover flats in their assist program.

Not that it would of mattered anyway we rang the NRMA and they said they couldn't do anything till monday, so we would of had to have left his $115,000 RR Sport at Bungleboori from saturday afternoon till monday, we hired a car trailer and took it back to sydney ourselves, LR got a very nasty call monday.

We love our Rovers but like many makers of cars, their custumer service SUCKS

Baz.

Hey Patrick,

I have had my Td5 since 2000. 150 000km I have done many modifications and have no real grief. What part of the diff exactly did you break? Unfortunately the diff and axels of later model LR tend to be their weak link. I had mine replaced by a company called Maxidrive who fabricate strong after market replacements. I had the whole rear end upgraded with a rear diff lock for just over $3000. Anyway if you need any advice on Discovery II related issues try these links:

autos.groups.yahoo.com/group/D2au/

www.d2au.com/index.php

Regards

Kelvin

Anyone want to buy a TD5 - only 35,000k's
going cheap....
LOL
:)

Patrick.... Mate I feel for you. However as a person who has been threatened with litigation more times that you have had sunday dinners I can only offer this advice. It's the squeaky hinge that gets the oil. Just stick to the facts, be ever vigilant about remaining truthfull. The libel laws only will work against you if you do not tell the truth or cannot subsantiate your claims. I got away with calling a person a petty criminal & "Arthur Daley" type once only because when he took the matter to court I produced evidence in the form of documents relating to his behaviour on previous occasions.
Now, if I were in your shoes I would:
a) Tell the dealer "Dealer Principle" that you do not accept his/her reasoning for dissmissing your warranty claim.
b) Advise the same person that you will be making your claim public, that you are not going to distort or malign him/her but merely stick to the facts that you were useing a vehicle for the purpose that it was sold for, that it failed for mechanical reasons that were not of your causing and that they have declined your warranty claim.
Suggest that you will do this in the media & in fact to anyone who will listen as well as the internet and 4x4 magazines etc...
You can go to the Office of fair trading in your state but you may experience limited success, in the ACT they are a toothless tiger, I have made many complaints but never had one resolved in my favour....

Patrick

Write to the Managing Director of Land Rover Australia, Stephen Morton, outlining all the facts including how many Land Rovers you have had, thus establishing your loyalty to the brand.

I think the approach to take is that this is a 'goodwill issue' from there persepctive and that if they can spend hundred's of thousands of dollars on advertising to attact consumers to the new Discovery, than they should ensure they don't disenfranchise the loyal customers they already have.

I had an issue, albeit nothing like yours, that came to a logger-head and I was not getting the satisfaction I though warranted from the dealer network, so I wrote directly to Stehpen Morton - the matter was resolved within two days.

Perhaps you have already taken this step - in which case, good luck in your pursuit of fairness.

Regards

PatrickW,

I think you may find that Landie is spot on with what he suggests. Stephen Morton came to an LROCV meeting last year as a guest... and he was surprisingly human for a car company exec.

One of the guys asked him about Landrover assist.. not coming to more remote places -his reaction was instant and very firm - they Outsource that job - but if LR assist do not come to you - ANYWHERE in Aus ( we used the simpson as an example)... he wants to know about it because that is what Land Rover expect.

So I would certainly be writing to him with your issues and pushing a little harder.

Land Rover do have a reputation of being better at supporting their warranties than some others... you should push harder.

good luck, Mark