Diesel rip off

Cannt remember the number off the top of my head but I would suggest you ring the servo again on Monday morning and talk to the Manager - staff usually would pass you onto them for a problem like this anyway...

It wasnt spilling over into the main tank was it???(silly Q to ask but to get a clear pic of what happened...)

I work for one of the Opposition and I would have told you the same thing....plus I would have even taken you back out to the pump with a 5lt,10lt and a 20lt jery can to test it in front of you for your sake and the servo's.and if there were any problems then shut the pump down till further notice....

Alot of the time the temperature has a lot to do with it as well...that is why servo will have vents....our servo loses about 20,000lt of petrol/diesel a yr out the vents. Because the tanks are underground and our cars are out side in the sun etc then the tanks can get hot...basically the petrol/diesel can shrink but i cannt guarentee that this has happened.

Was it warm/hot/cold/ when you filled up???

One of our LPG bowsers did it a few months ago...only noticed because i was filling our car up and it kept ticking over - extremely slowly i might add!! - but nothing was going in....the managers wouldnt believe me untill i showed them the next week when i fitted 120lt in to an 80lt lpg tank taking an hour to fill - no joke!!

I know with Caltex this happens every 4 months or so but ask the manager if they have had Gilbarco or the like come down and test the bowsers lately? What they do is pump certain amounts of lts into tanks in their vans and test its accuracy and do any nessecary changes...pumps an go 'out of wack' if this hasnt happened for a while.....

I hope you didnt get too heated at the staff....it really makes their day when an agro customer comes in abusng them for something that isnt their fault and there is noting that they can do about it really untill the manager next in...All you can do is "politely" tell them the problem that you have had and would like to leave a note for the manager. If there has been a problem the staff member will more than likely let you know that there has been a few other complaints and will keep an eye on it - which they do and if there are enough complaints then they will shut the pump down.....if we shut pump down at every complaint then the servo's wouldnt be open....

I hope this hwlps a little....

Laura B

Make Google your friend, try here ........

Dept of Fair Trading 13 32 20

Wayne

Guys
I know this goes on, because i was ripped at Gundaigai and again at Hay....economy was lousy....i was scratching my head.....till i realised i was putting more in than the tank holds....after these fills, i got full litres and good economy back again the reat of the way to Adelide....these servos will never see my money again....
Having said all that.....my 80 series cruiser has 2 tanks, and when you fill the sub, some of the fuel goes to the main...it says it will in the owners manual....does it for safety reasons, and suggests you fill the main first, as this goes 100% into the main....
Andrew

Thanks everyone
Laura - temp in Queanbeyan was 17Deg C and no I didn't get cranky with the staff...simply pointed out the problem and suggested they get gilbarco in to test the pump

Nothing flows from the sub to the main in my truck unless I turn the transfer on. I will talk with the manager on Monday and subject to that conversation will decide if I ever buy fuel there again or not and/or ring fair trading. From my viewpoint it is bad enough having to pay $1.50.9 per litre anyway and I don't like increasing the margin by stealth.

Cheers
Pete

G'day all. The same thing happened to me this morning at the Caltex, New Norfolk. It was a little cool (about 1 degree) and by the the fuel had come to the neck I had put 35.8 litres in the sub! I just put it down to the fact I had filled it right to the neck, but now that I've read this I wonder?

This is something I will watch with interest.

Cheers.

Report them to Customs, as they handle excise on fuel and if they aren't getting they share they'll come down on thenm like a ton of bricks, big fines

It does seem to vary a bit, but i thought the Patrol sub tank takes 40 litres.