Fuel Bowser Error

Office of Fair Trading is the place to report such matters, however you should be aware that your tank capacity is not an accurate measure according to them. There is a fair bit of info on their web site

Buying Fuel Link

http://www.consumer.qld.gov.au/oft/oftweb.nsf/AllDocs/CBEE44610FC6F6B54A256B99000A0503/$File/Buying_fuel.pdf

Others

Site Link

http://www.consumer.qld.gov.au/oft/oftweb.nsf/AllDocs/2CABB9420D04C59F4A256B99000521E6/$File/Tips_for_Consumers.pdf

I wonder how you'd go short changing them by 15%. Stealing is what they would call it, so in my book stealing is what it is. I to have a GU and use the sub tank to check pumps every time I use them. The reading is always 31litres. I think everyone who bought diesel from that pump should get a refund....would need the reciept though. This is one of the things the government should act upon strait away. maybe the ____heads from ACA or TT should get in on this one

Cheers Andrew

Next time you go to fill up take a messuring jug with the litres printed on it and check if there`s any difference.

Hugh.

same thing with me at Coles Pagewood nsw,. sub tank i always get 60-65lt, this pump put 80lt in, i complained but in sydney they "no speak da english"
complianed to shell by email, they gave me a tel nbr where you wait on hold for ever and give up.
i figure this is how they get back the 4cents disc back!!
cheers dereck

Had a similar experience in Brisbane at a Matilda servo. Noticed that when watching the fuel flow it would stop actually delivering fuel but the fuel guage and cost counter kept running. Used the same pump a couple of times to check it and after reporting it and nothing being done just stopped using that servo.
Watching the guage I was paying about $2.00 per tank to just get air pumped into my fuel tank.
Have bought a lot of fuel since then and none of the profits have gone to Matilda, don't make a habit of supporting companies that rip me off!

Thanks all,

I contacted Trading Standards Branch of gov't this morning. They actually took the matter quite seriously and I was told that one of their inspectors will be out to the servo this afternoon to investigate. I'll let you know what I am told.

Phoned Coles Express national customer service # this morning, who acknowledged complaint (again) but said this time it would take three to four weeks to investigate. A nice little earner - so why rush to investigate.

Hugh

Hi to all,ran a service station in Perth a few years ago and weights and measures people used to call around and check volume by filling a 1 litre jug with a large base and narrow neck,which had to be filled as they said to the exact measure,maybe allow a mil or two but they were very strict,all the best Dave

Hugh
Take a jerry can in and fill it to it's mark, if over or under, now you will have something to protest about.

Richard

Hi
Had similar problem with LPG tank on my partol. I had it fitted so I know the size and had been running a fuel log to look at consumption. got 97 in a 90 lt tank so stopped went in an asked to make a complaint. paid for the LPG then here comes the fun... asked the attendent to sign the back of the recept where I had noted that I had made a complaint about the pump. He was not happy No NO No I fill out book later.. you go I server other customers.. So I baulked stood in his way at the counter and all polite NO I have made a complaint I want a recpt noting my complaint, Not that it was right or wrong but the fact I had made a complaint. Not happy.. by this time I have the whole servo blocked up you could not get another car on the court and every one is backed up behind me and I won't get out of the way. I kept turning round to the other custmers and appoligising explaining why I wanted to make a complaint, "getting riped off" and asking the attendent to sign the back of my recipet. He was starting to go balistic. In the end another customer said he was a lawyer and I was well with in my right to ask and recive a anocklogment of my complaint. As I now had the whole serve brought to a stand still the guy finaly signed. said he would fill out the paper work for the complaint later and the petrol company would contact me. Weeks now and not a word but I think you can force an aconaligment of a complaint if you stan on you dig. made sure to be really polite so no come back and kept all the other punters on side.

this has been reported here before funny noone has had the pumps register low..............

As a follow-up, I received a call from an inspector from the weights and standards dept yesterday afternoon. He was a good guy and heading off to the servo today to investigate the accuracy of pump delivery, which he says needs to be accurate to 0.3%. The error I suspect I am seeing is way beyond that (>10%). We'll see what the W&S guys say as I agree that filling my tank is not an accurate source, however given I normally fill here (same pump) and sub-tank normally takes ~ 4L less I suspect something isn't right.

Hugh