Jeep Grand Cherokee Vibration- Outrageous response from Jeep

Scoey,

It is a load of crap that's for sure but selling is not the answer in my opionion as there will be a loss for sure. You know how vehicles generally depreciate and if the prospective buyer picks up on the vibration then that could cost even more money.

Places like your state motoring group, Department of Fair Trading, higher up the Jeep food chain, statement from the tyre guy etc would all be worth a shot yet as I don't think it is right to roll over and learn to live with the problem without a real good fight at least.

G'Day Brian,

Yeah you're right, I guess stories like this just boil my blood! Fight the good fight mate and good luck! :-)

Cheers
Scoey!

demand your money back and keep demanding insistently every time anything however minor goes wrong ... there is lemon legislation which says they need to refund I think.

Gooday,
For info of others I have responded to Rod Smith direct in more detail, but we have a 2003 Grand Cherkee Ltd CRD, it developed a severe vibration late last year after dodgey 60,000 service by a Jeep dealer who shall remain unnamed, rectified by another branch, after they had put the wrong oil in the transfer case & topped up power steering with wrong oil, designed designed to fix steering pump problem.
The good branch drained & flushed the pump but had to finish up putting a complete new steering pump on. No problems with that since.
This vibration was, & is, as if 2-3 cylinders drop out during acceleration at approx 70 km per hour. Other self diagnosed thoeries were bent or unbalanced tailshaft, loose flywheel sick UV joint, serious wheel balance problem, fuel starvation on 2-3 cylinders etc, but intrmittent. Eventually at 68,000 had to do a trip Bne to Sydney & return, tyres on last few thousand KM, so, replaced 'em with same as originals at purchase, Goodyear Wranglers. Seemed ok for this trip, then came back intermittent. Went in for 70,000km service last month, told 'em about it, on pick up said, " couldn't get it to do it but balanced all wheels anyway". Seemed ok around city for 1500 km, just been on a 30,000km return highway trip in last 4 days & it's still there not as violent & still intermittent , but bloody distessingly costly feel. Just wish it would self destruct B4 warranty expires at end of year.
Cheers, Boroma604.

Hi Rod,
We had similar problems with Hyundai, in regards to our Terracan suspension. In QLD the Dept of Fair trading will not help as it is not under their jurisdiction. Racq will only put you on their data base(for complaints) and when they get a few of these about your problem then they might go to the manufacturer about it( we are on their data base about our problem). We had our vehicle checked out by 3 independant companies and all 3 said that there was a problem, 2 of these said it was unsafe to drive and the other said it needed further investigation, we told Hyundai about this and got pretty much the same response as you did. I then rang the ACCC as they were the only ones who could assist in this matter,(as it is a new vehicle and a contract between you and the dealer) they told me to write a letter of demand to Hyundai outlining the problems, what we wanted from them and a date for the problem to be rectified. We did this, and we gave them a deadline of 5pm Friday( only sent the email on monday), otherwise legal action will be taken. They responded at 3pm on the friday and told me that they will fix the problem.( They also gave us our money back on the Trek'N'Tow susp package). A good outcome for us in the end as it took awhile to sort out, but it was worth it. :))
Hyundai also told us that we were the only one's complaining about this problem, but we persisted. I don't care if we are the only one's complaining, if there is a problem the bloody thing should be fixed, no questions asked. To their credit they did respond quickly once we put it to them in writing.

If you need assistance or a copy of the letter we sent member message me and I will see if I can find it.

Cheers Greg

Thanks for your email Boroma.

Greg, thankyou for sharing your experience, interesting indeed. Sounds like a good way to go about getting some action.
I had to go out and to the shops just now and tried to approach the drive with a new (don't mention the vibration) attitude. It didn't work, its just not right, to much to ignore.
If you can find that letter I would appreciate a copy if thats ok. I'm not a paid up member here sorry, so can't member message. You could send it to woddonnee@hotmail.com if thats ok
cheers
Rod

G'day
I don't often have much of a load, but will keep what you say in mind, interesting, thanks.
One time recently I was leaving my driveway when the car was cold, I accelerated harder than I normally would before warmed up, the vibration seemed much worse for a little while after that. I think its normally more noticeable when the car is cold?
cheers
Rod