At The End is The Moral to My Story

Submitted: Thursday, Jul 06, 2006 at 18:39
ThreadID: 35581 Views:2827 Replies:11 FollowUps:15
This Thread has been Archived
Evening all forumites, over the last few day's i've had the displeasure of having to deal with our extended warranty insurer.I unfortunately killed the x90 not by driving but by being naive,ignorant or just plain mindless.Now we went on our round trip to Birdsville from Brisbane towing the zuk behind us & have to do that with the zuk backwards as the manufacturer recomends, that not being the problem. When it is going backwards on dirt or sandy roads we found on this trip it fills the cab with sand & dust & the same in the boot & 100 times worse in the engine bay.So you may be able to imagine what i was faced with when it was time to use the zuk.Yes clean every thing as much as possible in side so we can sit in & the engine bay & motor as well .We did our little drive around like The Diamantina the zuk was fine,then we arrived Birdsville drove around there & next day out to Little red we went up & over then had problems with it stalling the it started could get back up & eventualy had to be towed up we then went up big red & back down again back to the c/park & onto the trailer.We then drove back to Brisbane (home) & off the trailer, later shwmbo went into town had problems with it stalling but managed to get back home stopped in the drive way & never started again.Racq could not find the problem (read useless).The following Monday Had the zuk taken to the insurers mechanics workshop to source the problem.He found that the air cleaner box full of red dust which must hve sucked up while travelling backwards on the trailer.On closer inspection we found that the intake for the air cleaner in behind the left hand gaurd.So we establish that it must have been forced up into the cleaner as we travelled & when we drove it normally the motor done the rest up into it self,thus expiring.Read F u c h ed.SORRY to BORE you all who are reading this but i am now getting close to point of the insurer who rang us last evening to say they would not cover us for this claim. This is ok with me as it is not normal wear, the point i am about to make is what he said that it is not an off road car & they would not cover us because of this as well as what is said before, anyway i told him it is a proper part time 4x4,he said no it is only made for suburban use Doh.Then went on to say that if i went to say a 4x4 shop & bought off road shockies that the makers would not warranty them if i went off road,i then told him i don't know what planet you're but this the real world . Had to get that off my chest AHHHHHHHHHHHHH that feels better.Cheer's Bob:)<
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Reply By: Member - Bruce and Anne - Thursday, Jul 06, 2006 at 19:04

Thursday, Jul 06, 2006 at 19:04
Put their name up Bob, thats why God give us the internet.
AnswerID: 182168

Follow Up By: ZUKSCOOTERX90(QLD-MEMBER) - Thursday, Jul 06, 2006 at 19:50

Thursday, Jul 06, 2006 at 19:50
Doh,did i not mention their name is A.W.N. Loganholme QLD.
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FollowupID: 438534

Follow Up By: Member - Mark & Jo (Brisbane) - Saturday, Jul 08, 2006 at 01:59

Saturday, Jul 08, 2006 at 01:59
THAT SAYS IT ALL!!!!!!!!!
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Reply By: brett - Thursday, Jul 06, 2006 at 20:01

Thursday, Jul 06, 2006 at 20:01
This sounds a bit dodgy, have a read of the agreement between you and the insurance company on the warranty. Does it say anywhere that your particular car is only to be driven on suburban streets, or does it say they don't cover any damage due to cars being driven on dirt roads. Do they say only offroad vehicles are to be driven on dirt roads and list specific models to define what a offroad vehicle is. I think if you persued this they may change their tune
AnswerID: 182177

Follow Up By: ZUKSCOOTERX90(QLD-MEMBER) - Thursday, Jul 06, 2006 at 20:19

Thursday, Jul 06, 2006 at 20:19
Brett,as i said above i don't have a problem with the decision that they won't cover for natural cause failure so to speek,it was just the remarks that had nothing to do with the claim tha i thought was a little bizzare.
To the offrad part i do not know what if any is written about that & can't look it up as the book is in the car at the workshop at this moment,Bob.
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Reply By: Old Scalyback & denny - Thursday, Jul 06, 2006 at 20:09

Thursday, Jul 06, 2006 at 20:09
dont know all that was said but maybe a phone call to the insuance ombudsman????

steve
its always worth a chat to these people
AnswerID: 182179

Follow Up By: ZUKSCOOTERX90(QLD-MEMBER) - Thursday, Jul 06, 2006 at 20:21

Thursday, Jul 06, 2006 at 20:21
Steve, you may well be right there.Bob.
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Reply By: Trevor R (QLD) - Thursday, Jul 06, 2006 at 21:47

Thursday, Jul 06, 2006 at 21:47
So let me get this straight.

4wd vehicle sales incude the single diff Ford Territory (in all 4wd books) but the suzuki with 2 diffs and a low range is not considered to be an offroad vehicle by your warranty person? GO FIGURE.

I agree the problem at hand is not a warranty item but their comments bewilder me.

Trevor.
AnswerID: 182195

Follow Up By: ZUKSCOOTERX90(QLD-MEMBER) - Friday, Jul 07, 2006 at 14:28

Friday, Jul 07, 2006 at 14:28
Xzachary,i to have been wildered & i cannot figure.Bob.
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Reply By: Member - Phil G (SA) - Thursday, Jul 06, 2006 at 22:19

Thursday, Jul 06, 2006 at 22:19
Bob,
Sorry to hear that - I for one would never have expected it. How did the dirt get past the air cleaner?

I'd still be pursuing for warranty. The vehicle shouldn't sieze because its been in a duststorm. I have to admit I've never been a fan of any warranty - I'm always very happy when the warranty has expired and I can do what I like to my vehicle without having to prove anything to anyone else.
AnswerID: 182203

Follow Up By: ZUKSCOOTERX90(QLD-MEMBER) - Friday, Jul 07, 2006 at 14:32

Friday, Jul 07, 2006 at 14:32
Thank's Phil,the explanation is that when starting & then running it is sucking in the dirt with the air . I agree with the warranty part as well but some time it can come in handy,Bob.
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Follow Up By: Member - Phil G (SA) - Friday, Jul 07, 2006 at 16:27

Friday, Jul 07, 2006 at 16:27
Thats not a legit explanation. They fit vehicles with an air filter to stop that from happening. No vehicle should ever die from dust ingestion.

The extended warranty people are dodging their responsibility. I always considered an extended warranty to be no more than a way of locking you into a servicing agreement, but when you have a serious claim they need to come to the party.
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Follow Up By: ZUKSCOOTERX90(QLD-MEMBER) - Friday, Jul 07, 2006 at 19:23

Friday, Jul 07, 2006 at 19:23
Phil ,i can only go on what the mechanic told me, unfortunatly i was to busy working & could not get there to view it .Bob.
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Reply By: Member - Brian H (QLD) - Friday, Jul 07, 2006 at 08:39

Friday, Jul 07, 2006 at 08:39
I may have missed something i assume this is not the first trip you have towed it backwards over dirt and it never filled with dust? or is it the first trip ?

I,m not sure how old your zuk is but I'd be more than bleep if told i MUST tow it backwards and it fills with dust ........ what no dust seals?

As for not covered under the warranty because its not a 4x4 I'm damn sure i'd be asking the maunfactures why is it sold as a 4x4 and not covered for offroad work? I'd also be checking the warranty booklet and as said hereabout the insurance ombusman.

Hope all works out for you

Brian

AnswerID: 182259

Follow Up By: ZUKSCOOTERX90(QLD-MEMBER) - Friday, Jul 07, 2006 at 14:41

Friday, Jul 07, 2006 at 14:41
Brian it is the first trip over what was a hell of a lot of dirt & bull dust a couple of hundered K. The zuki hand book explains why it has to towed this way so that's the way i've done it ,but not on the dirt, there is not a problem while on the black top .The car i 9yr old & in good nick. It is the after market extended warrant not Suzuki.Thank's for you're input,Bob.
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Reply By: robak (QLD) - Friday, Jul 07, 2006 at 10:39

Friday, Jul 07, 2006 at 10:39
Bob,

This would be funny of it wasn't so sad.

Anyway, write a letter to Suzuki Australia and demand for a full refund on your car because of section 52 of the trade practices act. In your latter state that they sold you (what they claim in their advertising) an offroad vehicle and now you find out that it is not.

Hopefully they'll reply with something along the lines of - "it is an offroad vehicle." Then just show their reply to the insurer. Just put the pressure on Suzuki to help you out.

R.
AnswerID: 182286

Follow Up By: ZUKSCOOTERX90(QLD-MEMBER) - Friday, Jul 07, 2006 at 14:48

Friday, Jul 07, 2006 at 14:48
You may right there Robak.But the point of putting this on the forum was to try & make those on here aware of what these extended warranty mobs are up to & for people to check if they intend to use them to look deeper into their wording to see what they are getting covered for with their car's.Thank's for you're reply,Bob.
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Reply By: Gramps (NSW) - Friday, Jul 07, 2006 at 14:40

Friday, Jul 07, 2006 at 14:40
Bob,

As per the advice above, get on to Suzuki and the insurance ombudsman. If the manufacturer markets and sells it as an offroad vehicle, it is the insurance company's problem as to how to assess the risk and allow for it in their charges.
AnswerID: 182305

Follow Up By: ZUKSCOOTERX90(QLD-MEMBER) - Friday, Jul 07, 2006 at 15:01

Friday, Jul 07, 2006 at 15:01
Thank's Al,you're may be right in what you say here but if they all sell these 4x4'sto go off road then you some insurer when you want to make a claim for what ever reason,say you have driven on a dirt road & what has happened to the zuk happened to you're car & you make a claim & they come back & say we not paying up because it is not meant to go off road it is only a suburban vehicle regardless of it's capabilities.The zuk was never off soad on the whole of the trip it was alway's on designated roads.As said in the original post i accept them not paying as it was not caused by normal wear & tear it happened because of the sand/dirt & my inexperienc for the want of a better word,but thank's for you're input Al,Bob.
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Follow Up By: Gramps (NSW) - Friday, Jul 07, 2006 at 15:08

Friday, Jul 07, 2006 at 15:08
Bob,

In the scenario you have described re suburban roads, to my way of thinking they would have to specify 'sealed roads only'. If that was the case, they would'nt insure any vehicles outside the metropolitan areas.

Push it, mate. Don't just accept their word.
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Reply By: Member - Mark & Jo (Brisbane) - Saturday, Jul 08, 2006 at 02:02

Saturday, Jul 08, 2006 at 02:02
This is a sad sad day reading this Bob....

No more Zuk to show us all up!!!!!!!!!

Cheers
Jo
AnswerID: 182394

Follow Up By: ZUKSCOOTERX90(QLD-MEMBER) - Monday, Jul 10, 2006 at 16:49

Monday, Jul 10, 2006 at 16:49
Hi Jo,there wiil still be a zuk but may be not all the time.The f truck made it's debut this weekend so may be we could get them together & do a duet,lol. Cheer's Bob.
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Follow Up By: Member - Mark & Jo (Brisbane) - Tuesday, Jul 11, 2006 at 04:30

Tuesday, Jul 11, 2006 at 04:30
I take you up on that Bob, have never been introduced to the F truck yet!
I'll let you know when the suspension is done and we'll put our heads together and line up some others for a run hey?
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Reply By: nowimnumberone - Saturday, Jul 08, 2006 at 12:55

Saturday, Jul 08, 2006 at 12:55
lets see if im right here.
towing it backwards let the air box fill up with dust and therefore on starting filled engine with dust?
if this is the case dont worry about your waranty company or the ombudsman.
get straight onto the company that makes the air filter.thats what they do they filter the air.
if the filter didnt do its job then the filter is not doing whats its designed and sold as to do.
the filter is oviously faulty so the company is liable for your damage.
its like at work if we service a new car and dont fit genuine parts say an oil filter and the oil filter carks it and causes the engine to blow up of course the manufacturer wont cover the waranty who does?the oil filter manufacturer.
cheers
AnswerID: 182407

Reply By: warrioroz - Friday, Jul 14, 2006 at 15:28

Friday, Jul 14, 2006 at 15:28
I dont think it was a problem with dust getting in through the air cleaner, i am guessing that you did not plug your exhaust, and by towing it, especially backwards, will cause a flow of air up the exhaust through an open exhaust valve out an open inlet valve taking dust with it into the engine.
AnswerID: 183502

Follow Up By: ZUKSCOOTERX90(QLD-MEMBER) - Friday, Jul 14, 2006 at 17:19

Friday, Jul 14, 2006 at 17:19
I guess i will never know the right/real reason & not being the one who pulled the motor down, Just becomes another lesson in life, thank's Bob.
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