Nissan dealer thank you
Submitted: Monday, Aug 07, 2006 at 08:19
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Graeme
I have had the unfortunate experience of the death of a fuel pump on a ZD30 in a previous post.
My experience with Jason in Wagga Wagga and the Service Manager David McDonald has been very positive. Thank You.
The job was done on time, and including transport after repair, at a cost less than I expected.
I put on a few km over the weekend and is going very
well. I have had a good look over the work and has been done to a high standard, no leaks and everything in place. I fix aircraft so I do know what to look for and I am critical.
Well done David and Team at Jason.
Graeme
Reply By: Eddy - Monday, Aug 07, 2006 at 20:29
Monday, Aug 07, 2006 at 20:29
Hi Graeme,
I am the #266 person to read this positive thread about a Nissan dealer.
I am the first one to reply ( replys none, follow ups none)
Firstly, I want to congratulate you for giving credit where it is due.
Good on you Jason & David at Wagga Wagga.
The anti Nissan sentiment on this
forum is intense.
However, it is not the fault of the dealers, they just have to deal with the issues on a daily basis.
They did not manufacture the product.
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Follow Up By: Member - Rob G (SA) - Tuesday, Aug 08, 2006 at 00:53
Tuesday, Aug 08, 2006 at 00:53
G'day Eddy,
I agree with you in part that it is not the fault of the Nissan dealers as they are only the representatives of the manufacturers. But as a small business owner myself if I don't report the issues of a faulty product to the manufacturer then as the face of that product that I choose to sell, aren't I responsible to the customer to ensure their grievance is heard? Basically, I think that if the Nissan dealerships provided Nissan with evidence that there really is a problem with their product they should have a loud enough voice to be heard and something should then be done about it! I just spent $1993.10 fixing a problem that was caused by a faulty Nissan part (flywheel) which they warranteed but only in part, I had to pay for the difference which was totally the fault of Nissan. I rang Toyota just out of curiosity and told them the exact same problem I had but it was with a current model Cruiser and they, without hesitation said, 'it was fully covered under warranty'! I just wish Nissan would pay attention to their customers and listen to their justifiable redress of grievances.
Hopefully more dealers like the one in Wagga will get so inundated with business that the others will take note and pay more attention to their customers.
Rob
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Reply By: Truckster (Vic) - Monday, Aug 07, 2006 at 21:32
Monday, Aug 07, 2006 at 21:32
Good one to put in the book for when travelling...
All good people in Wagga, them and Denco.. Now that could be a road trip. 130000 service, then to Denco for powerup :)
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