Letter from Nissan Motor Co in Australia

Leroy,
Im about to become a D40 owner and would greatly appreciate anyupdates on this subject, as they happen!

Regards,

Macca

Leroy,

I figure the more that do this, the more that Nissan will know that their actions (or inactions) will not be taken lightly here in Aust. I know they have my nasty letters and my solicitors letters of demands. Really amounts to jack when they don't even respond, but still they know how I feel and the more that react this way the better I feel.
Good on you and I hope something comes from it, but I won't be holding my breath till something does :-))

Regards, Trevor.

It would be good to think they may sit up and listen.

It wouldn't be the first time a Jap car manufacturer got a bollicking from an aussie, and then did something about it. 4WD monthly got stuck into Mitsubishi about the lack of power in the old 2.8 oiler in the triton, but absolutely went to town on 'em about the apparently poor turning circle, two points they said had been expressed to them many times. I doubt if this had any sway regarding the motor, but they now actually advertise "the best turning circle in it's class".

The thing that needs to happen Leroy, is for more people to do the same as you did.

Cheers,

Muzz

I had a problem with an excavator I bought.... I did the same. Sent a letter to Japan and of course got a response from the Australian dealer.....
I can tell you that they really don't give a rats A....E over there and probably send it back to Australia because they can't read it (LOL).

That wasn't the impression I got.
It sounds like i am wrong though.
Maybe it is us Aussies that don't give a rats

In the overall picture there sales in Australia are a drop in the ocean!

G'day Leroy,
I have just been through a major problem with my 04 3.0ltr Patrol and I was fobbed off with a message from Nissan Head Office saying, and I quote, "well then go buy a Cruiser" and, "don't bother to call back"!
I would love to get the address to whom you sent your letter if you don't mind passing it on to me?
Thanks either way for taking the initiative to send a letter to Japan on behalf of all of us who are fed up with Nissan's poor attitude...which truly is a shame!!

Rob

Unfortunately I didn't send a letter, I had several conversations that started out very polite and subtle but ended in a, 'what the hell' kind of attitude when I realised things were going nowhere. Personally I have always liked Nissans and recommended them to others but not anymore!

Rob

Your email would have been redirected to the Australian office, who (reading between the lines) said "go tell someone that gives a ****".

No implication was given that anyone actually read your email, and the fact that they made no specific rteference to YOUR problems with their service areas. They gave you a standard "form letter" response. I wouldn't get too excited about it.

Hi,

If we put our heads togfether we could get "trading standards" involved and force Nissan to take the after sales care seriously.

I would be happy to collect names and contact details with a detailed explanation of the problem - compile the data and then submit it.

Rod

At the end of the day you have a choice, if Nissan don't service their customers to a satisfactory level consider a Toyota. I had an issue once with a V8 Cruiser (GXV) and Toyota covered the cost , outside of warranty. Thats why I'm still a Toyota customer. Vice Versa if Toyota aren't looking after their customers.

Car Maker spend mega bucks to find customers but none of them really consider the value of keeping them for life. Had Nissan looked after you, you wouldn't remember the problem, only the outcome.!

This goes for any business, customers always have problems, it's how you respond that determines whether you keep the customer, no matter the issue.

LOL, Thats so true and very funny..! You think they got the message when you all stood firm..? The moral of the story... Ahhh Not So Squeezy..!

Very interesting to read all the comments on this topic. In my former life being involved in the engineering & maintenance management field on mine sites and in mining company head offices I had some dealings with the Japanese and found them to be very astute business operators. They wouldn't have come as far as they have in our automobile industry in 40 odd years that has taken the poms and the yanks about 80 years to do the same if they were stupid. I agree with the comments regarding saving face and reputation also. One mine site I was at where we had Japanese bull dozers we used to get visits from Japanese men dressed in khaki "uniforms" with little note books and they would talk to the operators, mechanics, supervisors, engineers, managers, etc and write notes furiously. One time I enquired who one of them was to be told "Oh he is the chief engineer that designed the dozer" On the very next model many of our complaints and suggestions had been addressed and that is why today they are really giving the yanks some stick when it comes to sales of mining equipment. All it costs is 50 cents to post a letter and the amount of free replacement goods I have been given even when the warranty period had expired absolutely amazes me sometimes. Most well run companies treat complaints like gold and when you think about it, it is the cheapest form of market research they can conduct. It is far better to get a complaint than hear nothing and just lose the customer because when you do the hardest thing of all is to try and get them to come back. A written complaint gives them a "problem" that they have to do something about and cannot ignore and most companies have complaints handling policy. If the complaint is handled correctly they will end up with a customer that is loyal for life and a good ambassador for their product. I say good on you Leroy for writing the letter and even if you don't get everything you want you will feel a lot better having just stuck it up them.

My understanding is that they sell more Landcruisers into Australia than anywhere in the world-----period.
Cheers
Hadun

Yep up until recently Oz had always been Toyota's biggest seller of Cruisers, but I believe South Africa has now taken the crown. The US market has never been big although that may change in the future if import restrictions are relaxed.

Try telling Nissan Australia that you will go to one of the television "current affair" programs on this matter.
They may not want the public to know that their engines are failing.
Could be interesting to see what reaction you get when they think of the adverse publicity and potential sales loss.
Just might get a result.
S.Cat

HI ALL,
My daughter speaks fluent Japanese so I will get her to type a letter in japanese and send it so the Aussies can't deal with it.
Regards,
Camwill69