Sunday, Sep 17, 2006 at 11:45
John, sorry it took a while to get back to you...
I have some friends who used to have ebay stores ... They have migrated to Grays as they are sick of ebays lack lustre customer service and dispute resolution facilities. They have had a far better response both from management and customers at Grays and personally I have found grays to be a much nicer place to
shop. I bought a wine fridge for wedding present and it was delivered to the house across the road. After tracking it and being told it had been delivered, I questioned the seller as to where he'd sent it as it had been delivered but I wasn't looking at it. He went through my details and he'd posted it to the wrong address so he refunded $50 of the purchase price even after I told him not to be so stupid. The lady across the road didn't know who to speak to as her daughter had signed for it and it had my real name on the invoice. Everyone knows me as Blue, whether I like it or not...
Anyway that's my experience and I guess they all vary. I read an article on another
forum which was linked from a consumer affairs website which gave a whole heap of statistics about customer dissatisfaction and the number leaving Ebay for the greener pastures of Grays and a couple of other up and coming auction sites. The figures were quite scarey and an alleged contact by Ebay threatening legal action for defaming them was also noted in the article.
What was also scary was the allegations of serious fraud via Ebay and the number of pending cases against Ebay by dissatisfied customers who Ebay allegedly failed to assist.
Grays was given number 1 spot for customer satisfaction, capacity and willingness to follow through with customer concerns and security preedures in place to limit the proliferation of fraud.
I can't quote sources as I can't remember but I will have a look around and see if I can find the thread as it was an intereesting article... I had a quick search but it wasn't a thread started about ebay(was in Thumper Talk 4stroke dirtbike forums), it just degenerated into and ebay slagging match with a couple of notable references.
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