Downunder fridge

Hi steve,
One of my waeco's needed a new fan when it was about two and a half years old, fixed under warranty in 24 hours and they also offered a loan fridge but I didn't need it at the time. Doesn't help Lachie but I dealt direct with Waeco.
Wazza

Hi there Wazza, I was told the same thing when we bought the waeco, that if it ever went bang that we would get a loan fridge till ours was repaired/fixed, that and the 5 year warranty to engels 3 year warranty is the reason we chose the waeco. Hope fully wont be needed but you never know like in Lachie's position at the moment. Regards Steve M

They are made in Taiwan by RueyShing, they supply Downunder who put there sticker on it, normally a greaty fridge certainly better than most on the market.

Good tip there Kev, I must admit when we bout our new TV was only 1k we got it on interest free. 1 week later screen went all different colours so called up the shop had to send some one out to fix, tech bloke told me he cant guarantee it wont do it again so packed up in box took back, they then wanted to send away again, after a few words told them I want a new one different brand na cant do that blah blah blah, I told them well you now have the tv and I ain't paying a cent towards the interest free and things soon changed got another brand been working fine. So now we but everything interest free even the tyres on the lux from bob jane just in case there is a fault at least I still have the money in my bank account and they have a sh@t tv sitting on there shop floor. Not my problem. Regards Steve M

Jim, spot on with the general argument but you should point out a step you missed. ASSESSMENT! It is entirely within a retailer's/wholesaler's rights to utilise the manufacturer/distributor as an assessor of the claim. In the end of course, it IS the person who sold you the goods who is responsible for managing the transaction/contention but they certainly have the right (legally and morally) to have a claim assessed.

I only point this out because there are always at least two sides to an issue and I am just as pi##$d at customers trying to pull a fast one as I am of retailers doing the same.

In reality, because of the chain system of claims (you claim from the retailer, they claim from the distributor, THEY claim from the manufacturer!) it is common and perfectly legal practice to have the original (in this country) supplier assess claims. Sometimes this seems a PITA, but after seeing what many try and get away with in returning products I personally have no compunction in telling my customers they will have to have their claim assessed before we can make a decision.

Well, that's not quite true. I do sometimes feel guily when it looks like a customer is making a perfectly honest and reasonable complaint and I have to go through our policy procedures!

Cheers,

Mark

The retailer is responsible for the product they sell.

If it's a dud they wear it. No ifs or buts.

How the retailer deals with the wholesaler/manufacturer is of no concern to the consumer. That is another, totally different, transaction/contract.

Hi Silkwood
Thats fine in most cases but when you supply something that is clearly rubbish "lasted 4 days" it was faulty manufacture and clearly cannot be fixed easily, if it has not been abused i would expect an immediate replacement as with all the good retailers i have dealt with, the ones that try the accessment c-rap with me dont get a second chance i reverse the change and go elswhere
Is it legal too right check the comsumer laws on merchantable quality the law is on my side at least thats what my barrister tells me and no retailer has tried to take it further on the three occasions i have used it
Kev