How good is this service!!!

I have three Fullriver AGM batteries (2 @ 120AH and 1 @ 60 AH), all purchased from Fridge and Solar over the past 20 months or so.

Unfortunately one of the 120AHs died a few days ago. It was about 18 months old and past it's warranty period. Bugger, I had been so happy with them up to that point.

I rang Mr Val Rigoli who runs Fridge and Solar and explained the situation. As I'm not too far away, he asked me to drop the battery in. He asked to keep it for a couple of days to 'put it through it's paces'. He said that there were a few possibilities, but worst case, he should be able to get me a replacement at the importer's cost price (a bit over $100 less than retail). I'd rather my battery hadn't failed, but probably a reasonable outcome under the circumstances.

Less than 2 days later he got back to me. He agrees, the battery is stuffed. Now here is the kicker. He says he will give me a new battery to replace it and sort it out with the importer later. Legally he could have said that's bad luck, I'll sell you a new one for $300. Might have had an unhappy customer, but so what.

Now he has a very happy customer, willing to tell the world. Good business from a bloke who has always been very helpful with advice and information in the past. So if you are after a fridge, solar panels etc, batteries and plenty more at least consider Fridge and Solar. They are now solely an internet, phone and mail sales business.

Apart from being a satisfied customer, I have no connection to this business.

www.fridge-and-solar.net/index.htm