People are amazing creatures arent we?
Submitted: Tuesday, Nov 07, 2006 at 14:05
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Voxson (Adelaide)
When people buy a cheaper product to try and save money,,,,,, which is fair enough as i am not picking on you for doing that,,,, because i have done the same thing by buying a crappy 3litre Patrol,,,,,, but what amazes me is when people buy these things which have a certain amount of warranty,,, and they sure as hell know this when they buy them,,,, and then "BANG",,, it stops working and they stand there thinking the world is against them when the manufacturers or suppliers say sorry about that but tough titties as your warranty has expired....
What do we expect????...
Same thing with speeding fines, seatbelt fines,, etc....
We know the rules when we buy things or drive the car....
There are no smoke or mirrors when a one year or two year warranty runs out and we are not covered any more...
Hey,, i am no different...
I would do the same thing as
well and feel hard done by...
Funny things arent we???
Note: If someone who reads this does not fall into this catagory please exempt yourself..
Reply By: Des Lexic - Tuesday, Nov 07, 2006 at 14:15
Tuesday, Nov 07, 2006 at 14:15
The difference between warranties expiring and having a reasonable expectation that your purchase should have a reasonable life can be somewhat different. e.g. if your Toaster blows up 15months after you purchased it then as you put it, tough titties but if your 3.0l Patrol blows up 3years after you purchased it, judging by other vehicle manufacturers engines lasting 300,000k then I think you would have a reasonable expectation to have a longer life to your motor and you would have every entitlement to feel hard done by when Nissan don't want to recognise the problem. That's my opinion
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Follow Up By: Member - Teabag (Queanbeyan) - Tuesday, Nov 07, 2006 at 14:37
Tuesday, Nov 07, 2006 at 14:37
Des Lexic,
Mate, I agree as it comes down to value for money or bang for your buck. A toast cost say $50 yet a Patrol $50000 so you would have fair expectations that it should be trouble free for at least 5 years min.....Just my 2cents...
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Follow Up By: Bonz (Vic) - Tuesday, Nov 07, 2006 at 15:06
Tuesday, Nov 07, 2006 at 15:06
Are u saying that you should be able to toast 2000 slices of bread in a Patrol
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Follow Up By: Member - John L G - Tuesday, Nov 07, 2006 at 16:36
Tuesday, Nov 07, 2006 at 16:36
Bonz
I brought a toaster just recenty from Harvey Norman for $70 and it lasted two slices before Kaput!!!
They replaced it and the next one lasted two slices and Kaput!!!!
A third attempt did the same thing but shunned the replacement and brought a cheaper model that worked.
Apparently I had brought the only toaster of this model that had ever failed in Australia.
Imagine how long it would have taken to toast 2000 slices!!!!!!!!!!!!!
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Follow Up By: Member - Teabag (Queanbeyan) - Tuesday, Nov 07, 2006 at 17:02
Tuesday, Nov 07, 2006 at 17:02
The mighty Patrol can do anything......
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Follow Up By: Mr Fawlty - Tuesday, Nov 07, 2006 at 17:12
Tuesday, Nov 07, 2006 at 17:12
Ahhhhhhhhhh Toasters.....
well ours blew up so we bought a new one. This falls into the category of "WHY". When the toast has cooked, it rises slowly to it's azimuth, the expletive deleted thing plays music, currently 'happy days are here again' no way of turning the music off but you can select from 20 tunes....I for one will not be sorry to see it expire, irrespective of warranty period.....
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Follow Up By: Bonz (Vic) - Tuesday, Nov 07, 2006 at 19:53
Tuesday, Nov 07, 2006 at 19:53
Our toaster plays while it cooks, Currently the tune is Alice Cooper..."Don't know why I'm down here......"
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Follow Up By: Rigor - Wednesday, Nov 08, 2006 at 08:38
Wednesday, Nov 08, 2006 at 08:38
Does anyone remember the singing toaster in Red Dwarf?
Cheers, Dave Lister (no I am not kidding)
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Reply By: Motherhen - Tuesday, Nov 07, 2006 at 14:37
Tuesday, Nov 07, 2006 at 14:37
Unfortunately we live in a 'throw away' society. Many products are not made to last, and with our high cost of labour, it is often cheaper to replace than repair an appliance. This has created a huge disposal problem for modern society, and it is a waste of raw materials as more need to be mined or processed from somewhere. Where big business and government departments tender and base purchase on the price, this influx of cheaper goods to meet the market will continue. Big dollars doesn't always buy quality either.
Young people these days are being brought up with the idea that everything is disposable and replaceable.
BTW we didn't buy the 3 litre because is was cheaper - it seemed like the vehicle we needed at the time (something different for "always been a cruiser man" as the advert goes), and fortunately it is still going strong.
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Reply By: Member - Boo Boo (NSW) - Tuesday, Nov 07, 2006 at 14:44
Tuesday, Nov 07, 2006 at 14:44
Voxon
I agree with both you and deslexic. How's that for tactful.
Although I must admit I buy cheap to save money on some things and spend up on others.
For example I would buy a honda generator ( if I was that way inclined) instead of a cheapy. However I have bought cheap
tools and box to do minor jobs on the van when we go away, if they die then stiff bikkies, If the genny died just out of warranty I'd probably kick up a stink.
And I'm real cheap when it comes to the cup today, first time ever I'm not in a sweep nor had a bet. Hw's that for cheap.lol.
Having dribbled all of the above I am sure I fit the 'amazing creature' category.
Seeya Bob
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Reply By: Patrol_Driver - Tuesday, Nov 07, 2006 at 14:46
Tuesday, Nov 07, 2006 at 14:46
I had a 2003 3.0 Patrol which I have just sold (end of my lease) and I've just ordered another...call me a sucker for punishment! Yes, the decision was based on the price. I can't afford an auto 4.2 TD LC100 otherwise I would get one.
My friend had a heavily modified 2000 3.0 Patrol with 180,000km on the clock and the engine recently failed (just like the other examples already discussed to death on the
Forum). His truck was 3 years and 80,000km over the warranty. After much haggling, Nissan replaced his motor all up for $3500. I know a lot of people bag Nissan (myself included) but getting a new motor for $3500
well outside of warranty seems quite reasonable to me. I suspect an engine rebuild would cost more than this.
Fortunately, or unfortnuately I don't keep my cars for more than 4 years so I'm hoping that I will never have to worry about engine failure...hence I'm quite happy to keep buying the cheap(er) Patrol.
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Reply By: blown_zd30 - Tuesday, Nov 07, 2006 at 15:29
Tuesday, Nov 07, 2006 at 15:29
The way I see it is that everyone should be entitled to a "reasonable" amount of "bang" for their "buck".
When it comes to the 3L patrol, unfortunately some of us (me included) have received too much "bang" and subsequently lost far to many "bucks".
In my opinion the problem lies somewhere between our expectations of the product and the manufacturers ability to produce something which is actually fit for it's purpose.
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Reply By: Mike Harding - Tuesday, Nov 07, 2006 at 15:53
Tuesday, Nov 07, 2006 at 15:53
Des Lexic put it
well, I thought. It depends on the type of product and it’s cost relative to other products which perform a similar function.
I recently bought a new toaster from Safeway, it cost $13. I tested it when I arrived home to make sure it wasn’t dead on arrival and then threw the receipt away, I don’t expect a $13 toaster to last more than a few months although it probably has a 12 month warranty and it will, probably, last for years.
However I do expect my camera which I paid $1200 for to last _well_ past it’s 12 month warranty otherwise I might just as
well buy a cheap one for $200.
The problem with consumer goods is… the consumer! We demand product at the very cheapest prices and have created a throw-away society. When I was a child 40 years ago virtually nothing was thrown out in my family – we were too poor to waste things, my father could repair most things from shoes to bikes (couldn’t afford a car) and those skills were passed on to me and I still try to repair where I can. Someone was saying to me just yesterday how these skills have been, largely, lost today – how many
young men could repair our utility object these days – how many know how to (properly) sharpen a knife?
Frankly; I’m bored to the teeth with this whole notion of “consumerism” – what bloody use are all these trinkets – the older I become the fewer “things” I find I need. One of the things I love about going bush is getting back to a very simple life – and I’m going to do just that for a few days prospecting, in the High Country, tomorrow :)
Mike Harding
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Follow Up By: Member - Oldplodder (QLD) - Tuesday, Nov 07, 2006 at 16:26
Tuesday, Nov 07, 2006 at 16:26
Sorry Mike, just have to make a comment. :o)
So you are heading off tomorrow for a return to the simple life, taking --------- ?
Maybe just a knife and a bit of canvas, and a potato sack with a bit of food????
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Follow Up By: Member - Stephen M (NSW) - Tuesday, Nov 07, 2006 at 16:57
Tuesday, Nov 07, 2006 at 16:57
Lucky buggar, I still have to wate another 3 1/2 weeks before I get there, leaving here on the 3rd dec. Take care Regards Steve M
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Follow Up By: Mike Harding - Tuesday, Nov 07, 2006 at 17:35
Tuesday, Nov 07, 2006 at 17:35
Oldplodder: a fair enough jibe :) No, I'm not that altruistic or minimalist at this point in my life but I have, to some degree anyway, lost the desire to acquire more "things".
You know... sometimes I have fantasies of just walking away from it all and living in the bush - there is not much, these days, to prevent me from doing so - maybe I'll find the courage one day...? :)
Steve: Thanks. I'll think of you hard at work - but only to gloat :) I'll be back on Sunday but have another excellent trip planned to far east Gippsland for two weeks time which I'm also looking forward to. Enjoy yours in 3.5 weeks - where are you going?
Mike Harding
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Follow Up By: Member - Stephen M (NSW) - Tuesday, Nov 07, 2006 at 18:16
Tuesday, Nov 07, 2006 at 18:16
Were actually going this time with a tag along mob starting off at
Jindabyne and going from there apparently there saying 23 river crossings first one the Murray,but not really an issue as I spoke to the leading vehicle owner last night and he said they have had stuff all rain snow etc so most of or nearly all of will be quit low, but he said that can chage very quickly if they have good rain between now and then so we'l see. Regards Steve M
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Follow Up By: Mike Harding - Tuesday, Nov 07, 2006 at 20:01
Tuesday, Nov 07, 2006 at 20:01
Steve: Sounds like you won't be too far away from my route, although a week or so after me.
River level wise... I suspect you're correct :( I'm not expecting any issues with creek heights this year - sadly.
Enjoy - it's a magnificent part of Oz.
Mike Harding
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Reply By: Mr Fawlty - Tuesday, Nov 07, 2006 at 17:27
Tuesday, Nov 07, 2006 at 17:27
Yes we are amazing creatures, we trully are. However as Aussies we are a darned site better than some other nationalities though we do tend to be lax as far as warranties are concerned....We rarely read the fine print, let alone instructions, we try & kill ourselves with proven methods eg smoking, eating, surfing etc. And when it all falls in a big heap we always manage to blame someone other than ourselves...We vote at elections for people who we KNOW are only in it for their own self engrandisment. I often ponder the fact that it's hard to soar like an eagle when I'm surrounded by penguins.....Should we not be worried about resolving the issues that make us human before we worry about Global Warming? Hell why are we on the planet anyway? Who put us here & why? More to the point do you realise that there are currently 50,000 Americans running around with "Alien Implants" in their bodies?
You guys are lucky, you are all sane, imagine how I see the world!
"Homo Sapiens - an amazing species" Hey hows that sound for a book title????
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Follow Up By: Mike Harding - Tuesday, Nov 07, 2006 at 17:40
Tuesday, Nov 07, 2006 at 17:40
>I often ponder the fact that it's hard to soar like an eagle
>when I'm surrounded by penguins
Love it :)
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Follow Up By: Mr Fawlty - Tuesday, Nov 07, 2006 at 17:56
Tuesday, Nov 07, 2006 at 17:56
feel free to use that @ any time Mike. Works especially
well in
supermarket queues....I've been banned from my Local Woolies for 2 reasons.
1) Blowing raspberrys to the assembled shoppers Via the instore PA &
2) for giving false & missleading info over the instore PA re the opening of checkout lanes.... " Customers checkouts 1 to 10 will be opening in a few minutes, avoid the delay & proceed to the checkout of your choice"...
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Follow Up By: Mike Harding - Tuesday, Nov 07, 2006 at 18:04
Tuesday, Nov 07, 2006 at 18:04
It's a bloody good job we don't live in the same town... if that were the case I suspect we may start a revolution - keep up the good work :)
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Reply By: cackles - Tuesday, Nov 07, 2006 at 17:49
Tuesday, Nov 07, 2006 at 17:49
If you go to ACCC website there is some interesting info on this subject. All goods sold in australia are covered by a statutory warranty, the basis of this is for what it is, what you paid, and how long it lasts just as deslyxic has explained.
You may say proving it to the company is another story but when threatened with this law companys can fold.
just my two cents.
cackles
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Reply By: Willem - Tuesday, Nov 07, 2006 at 17:55
Tuesday, Nov 07, 2006 at 17:55
I will exempt myself.....lol
Cheers
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Reply By: silkwood - Tuesday, Nov 07, 2006 at 18:50
Tuesday, Nov 07, 2006 at 18:50
Cackles has pointed out something we should all be aware of: statutory limitations.
If you purchase something and it has a warranty the manufacturer (or national distributor) has an obligation to honour that warranty for the stated period. This does not mean, however, that just because that warranty period expires the company which sold you the product no longer has an obligation towards you.
It works like this: if i purchase a crappy $25 drill with a 12 month warranty and it expires in 13 months, I probably shouldn't expect much better. If however I purchase a $500 drill which purports to be "trade quality" but has only 12 month warranty, and IT expires after 13months I have an excellent case to argue (and would almost certainly be backed up by the relevant consumer office and the courts) that this is unreasonable. The stated warranty is not necessarily the arbiter of reasonable use. Sometimes it's not worth the hassle of arguing but often it is. Don't be fooled by warranties, they are sometimes used as an excuse for poor quality control and service.
Also, if something does fail, even in the warranty period, it is the responsibility of THE COMPANY WHICH SOLD IT TO YOU to make good. They may use the manufacturer as an assessment body for the problem, but in the end they are directly responsible for fixing your problem. Again, don't be fobbed of whith excuses like "it's up to the manufacturer, it's out of our hands".
Sorry for the novel,
Cheers,
Mark
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Follow Up By: Muzzgit [WA] - Wednesday, Nov 08, 2006 at 00:20
Wednesday, Nov 08, 2006 at 00:20
Yes, and no!
I work for a retailer who has a very good policy when it comes to faulty goods, namely work clothing and boots.
We replace faulty items from every brand we carry, however, sometimes when we think the customer has had "reasonable wear and tear" out of a product, we send it to the manufacturer or selling agent for appraisal.
If the goods come back with a "no can do" we stick to it, and readily invite scrutiny from Consumer Protection.
A very common example......Some people belt the crap out of their boots and bring them back cos the front of the boot is totally munted, and they expect another pair, and will stand at the counter and abuse our staff to try and get their way.
I like to use the analogy that if you bought a Holden and drove it into a tree, you wouldn't take it back and ask for another one.
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Reply By: Member - Phil G (SA) - Tuesday, Nov 07, 2006 at 20:51
Tuesday, Nov 07, 2006 at 20:51
In two words......its a "KNOWN PROBLEM".
Nissan know the 3litre motors have a problem. In
Australia they made a financial decision not to recall the motors.
They therefore are willing to listen to owners who consider a hole in a piston should never happen to any motor.
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Reply By: Mr Fawlty - Wednesday, Nov 08, 2006 at 10:58
Wednesday, Nov 08, 2006 at 10:58
I am recovering from a shock, we had a sunroom put on the back of our house a few years back and now to my horror the panneling from which it is made is delaminating... complained to the manufacturer who sent a man around to have a look and who said that it will all have to be replaced...Not @ my expense I fumed... No he says the product has a lifetime warranty....I just wonder who's "lifetime" though...
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