moral advice

I've dealt with businesses like that also. They don't seem to give a fig leaf about your needs, only theirs.
If I agree to a time limit with my customers, or give my word that something will be done or that I'll be there, then I raise heaven and h&ll to adhere to what I've promised.
Sadly this is becoming a very "old world" thing.
Very few seem to care about anything but themselves and the almighty dollar these days.

go in and thump the counter demanding you $$$ back
do not accept no
sit down in corner until he pays up
then go to pub and shout me a beer
fooook its hot here

The real moral of this story is "don't pay for goods or services until you have received them". Of course that does not help you now, so I agree, demand your money back immediately and seek assissstance from consumer affairs if you don't get wqhat you deserve.

I agree with the above....demand your $$$,be loud,not abusive & threaten with
Consumer Affairs, Fair Trading etc. Do it in person, take some support if you can
& dont leave without the $$.
Next time, I suggest you leave only the min. deposit if required & pay only when
goods are received.
Good Luck & let us know how you get on....oldbaz.

only problem is i live in qld he s in sa

If you made it quite clear you wpould buy it only if it was there within a specific time frame and he agrred to this and accepted your money then you both entered into a legal contract. From what you are saying he has now breached that contract and therefore you should demand the money back. In fairness he may have been let down by his dupplier. Check with a couple of other places to see what the actual availability is and then you are armed with everthing you need.

That’s why I have started buying stuff from the U.S when i can, for one reason or another their customer service and supply efficiency is miles ahead of most Shop’s hear.

Once I place the order I am told the expected date of shipment
Once I have payed for it, I am notified that payment has been received and the order has been sent.

And if the order is delayed due to a supply problem, I am notified by E-mail and by regular Mail of the parts they are waiting on and revised shipment date.

Then once it’s all done I am sent an E-mail to the tune of

“Thank you for doing business with Summit Racing! We thought you would like to know that the following items have been shipped”

XXX
XXX
XXX

Your order ***** was shipped on 12/06/2006. You should receive it in 1-3 business days.

We appreciate your business and we hope you are pleased with your purchase.

Thankyou for your order

Your friends at Summit”

Then to top it all off I am sent a Free parts catalogue every few months.

I think a lot of Auto shops and 4WD Shop’s could learn a thing or 2 from Operations like this.

Cheers.

Unfortunately once they've got your dough, you're at the bottom of the pile.
I've been on the receiving end of some serious crap treatment from 4wd shops/fitters
over the last 6 weeks trying to get some bar work done. I'll be naming names after Christmas
It is a busy time of year, but 30 seconds to make a phone call?. Nope, you just get
ignored. Demand the refund - he has let you down.
good luck

T.R.

I could add my two cents worth, but at this point in time it would be prudent to advise you to contact the consumer affairs organisation in your state.

If they cannot supply a product/service in a timely manner then it would not be unreasonable to get your money back. If the company wishes to contact you when they actually have the stock on hand then may agree to that.

dd4,

I think you would be well within your rights to demand your money back, but I am only a layman. Qld Law Society offer free over the phone legal advice, so seek these guys out in the phone book. If they think you are within your right to demand your money back then have a look HERE to build your own "letter of demand" and send it via registered mail. This way the company you are dealing with knows you mean business and that you have done your homework. If this fails, small claims is your next step.

Hope it works out for you.
Trevor.

How about a forum member who lives near the supplier (SA) going in to have a face to face with him? Explain the power of the internet, the meaning and of customer service and the value buyers place on it.

I live in SA.
Lets name names. Which retailer?

I guess getting your money back is a given, and what you really want is the goods. At the very least, call and explain slowly and clearly your position
I placed an order for x on xx/xx/xxxx
I paid by credit card / whatever
The goods are not here.
The goods need to be delivered to xxxxx.

And then put the onus back on the retailer.
What are you doing about it.
When he sez, they will here next week, explain that you want something done.
not something promised.
That an express courier ordered must be ordered, and you are happy to wait on the phone for the tracking number.
Put the onus on the retailer to do something, not promise something.

Mate I had the same prob, with the same mob, was booked to go to Tassie on the barge, & was going to fit it before I left, had plenty of time... no show, phone calls, blah blah blah... son it`s way... yeah right!!! rang 4 days prior to departure & told em they had 24 hrs to get it to me or the deals off (reinforced with a few choice expletives) It arrived with a few hrs to spare... Not good enough!!! agree with all that`s been said here. Had an experience recently with an Ebay purchase in the states... I stuffed up when I purchased with Aussie $$$s. They still sent the article anyway & Emailed me with a request... "If you find it in your heart to foward the difference we would very much appreciate it" If anyone has had a response like that from an Aussie supplier... Man, I`d like to know about it!!!! Cheers RG.

I hope you paid by credit card because you can request a charge back for non-supply or goods then you dont have to argue with the supplier as long as you have done everything reasonable. contact your card co. it works, its a good feeling saying if you do not supply by xxxx i will reverse the charges on the card and then if you supply it, i will pay for it, if i still want it, but only after its delivered. have a nice day then hang up
never fails to sturr them up
Kev

If you paid for it by credit card: cancel the transaction. You have the right to do that.

If you paid be cheque: cancel it and buy somewhere else.

If you paid up front, give them a fair warning, demand a full refund

Inform the department of fair trading in your state.

David

I can remember the dayas when a mans word and a hand shake was the done thing. Now it seems that every business wants to screw the customer for as long as possible until it resorts to litigation. We live in a litigious society - partly due to the Americans who sue for for everything they can. Its a sad indictment of the times we live in - to hell with customer service, just so long as the supplier has been paid the customer can wait till hell freezes over.

Demanding your money back is one thing ............. you cannot even get the gear you want on time ........what time frame you figure it will take to scare up your monies.

I'm sure you have tried all the ways you can on the phone but one more time in a very calm manner and ask THE BOSS why it has not been sent and you want it NOW in overnight express or your monies back tommorrow. If you cannot satisfy this I will be taking further action via comsumer affairs or small claims what else can you do :)

Me I'd slip on a plane and drop in for a chat :) ............... Maybe wife is correct i have "anger" issues when people pis& me off. Mind you I think I'm more an instructor on a how to treat customers in the do's and DON'Ts :).

Good luck
Brian

Take Care . the company you ordered the parts from may have a credit problem with their supplier, .If your supplier goes "belly up" they take your money with them.

I am very cautious paying for something that I have not received, Deposit yes . .

Balance on delivery

Dunedigger

I dont understand how business's can operate like that I have had the same problem ordering a lokka from arb in cairns I was down there on holiday a need to get it before I left to go back to weipa and got promised it would be there in time and it wasnt grr but I always tell my customer it will be here a day or 2 after I know its going to arrive that way it gives me some breathing space and make sure I dont dissapoint them and they love it when I ring up early to tell them there part has arrived.