My Waeco CF-50

Three years ago I purchased the Waeco CF50 after my Engel of 20 years died.

I had heard some good things about after sales service and the price was considerably less than for a new Engel.

About 6 months ago I noticed that the unit was running longer than it used to to get the interior cold, and as a consequence was using more power. As I use solar, power consumption is important.

I took the unit back to Waeco and was told by a very surly service person that there was nothing wrong with it. I insisted it be checked and a week later was told it was fixed as a new thermostat had been fitted and the fridge was tested OK.

On taking it home I found that the problem was the same and I was using twice the power as when the unit was new.

I decided to enlist the help of the retailer who I had brought the fridge off three years before. Unfortunately the shop front in Labrador Gold Coast was closed but I found the Owner was now operating the business from a web site under the same name Fridge and Solar.

Sometimes you get lucky and Val, the owner of Fridge and Solar was absolutely a wonderful help.

Although Fridge and Solar were not obliged to do anything, as it was a Waeco responsibility, Val took the fridge over the weekend, and at no cost, ran it while monitoring its performance, graphing that performance and preparing a report for Waeco and arranged for me to meet with the regional manager who he had discussed the problem with. As a result of Fridge & Solar's intervention, Waeco replaced the faulty fridge with a new one.

I should say that except for the initial service person, I had no further trouble with Waeco and the Regional Service Manager was particularly pleasant and helpful. The real star of this story however, is Val from Fridge and Solar who I believe offered after sales service far beyond what anyone could normally expect.

Thought I should let others know about this as after sales service like this seems a rare occurrence these days.

Michael Cooper Main Beach Gold Coast