Picasa

Hi Lyndon Have you tried the picasa help site , go into web albums,then into the Q&A site might get some answers .Im not that good at all this but like most things the more you play with it the more you learn good luck cheers sue

Hi Lyndon K
you have probably already done this although picassa or windows seems to see still camera when they connected and turned on - try this process - connect camera to computer with usb cable and turn on - hit import button top left then select device - picassa should see your camera and report its presence in the drop down menu click or double click on its name and it should start to download from your camera - you may also get a tree of your video files - if so click on the one you want and picassa should do the business for you.

hope this helps