Saturday, Apr 21, 2007 at 15:06
It wasnt a major problem at all.
One of the side sheets just above the door had not been fixed properly and in order maintain their standards and quality and be able to determine what had happened and why, they elected to take it back to the factory to repair it instead of just getting a local repairer to do it.
The local guy had quoted just under $2000 to fix the problem and they said that seeing as they have all the equipment/materials and labour that at $1800 return, it was going to cost them the same money to pay for transport both ways.
To me, thats a wise decision. Sure its a dissapointment that that happened in the first place, but I accept that things go wrong in all manufacturing processes and to me, the measure of their worth is how quickly and effectively they do something to rectify the problem, and i think that in this case, they did
well.
By the way, they problem was that one of the workers had not glued that section of the sheet down.
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