Nissan Service Update

Submitted: Thursday, Jun 21, 2007 at 18:45
ThreadID: 46931 Views:2500 Replies:8 FollowUps:13
This Thread has been Archived
Thanks for all who had comments this morning. The going on this morning upended my whole day as I had meetings I had to be at. So down to the hire car outlet.
To let everyone know the outcome of the lack of service from the local Nissian dealer, here goes.
Before I ran out of the office for my meetings, I rang the 24 hour roadside assistance no. It seems that this is covered by NRMA in NSW. The NRMA guy would not even look at it as it had just had a service, so he called a tow truck and had it towed to the dealer.
I call the dealer to be told that the problem was a dirty fuel filter.
The quality of fuel one gets these days must be very bad. I am still on my first tank as the car had half a tank when I picked it up.
Needless to say that this is the one & only time the car will go any near this dealer. I will use my own service guy.
Thanks again for all your thoughts. It will give some of us somthing to talk about when we get to Warrawenna.
Vince
Back Expand Un-Read 0 Moderator

Reply By: Kev M (NSW) - Thursday, Jun 21, 2007 at 18:55

Thursday, Jun 21, 2007 at 18:55
Vince,

You may need to install an additional inline glass bowl fuel filter to prevent any further issues.

Hopefully this experience wont happen again.

Best of luck.

Cheers Kev
Russell Coight:
He was presented with a difficult decision: push on into the stretching deserts, or return home to his wife.

Lifetime Member
My Profile  My Blog  Send Message

AnswerID: 248321

Reply By: Willem - Thursday, Jun 21, 2007 at 18:57

Thursday, Jun 21, 2007 at 18:57
Good one Vince.

At least you can smile now and 'relaxxxxxx', seing as it is a minor ailment. I would have thought that the fuel filter would have been replaced after the first 1000km just to make sure there were no impurities in the system.

Cheers
AnswerID: 248322

Follow Up By: Vince NSW - Thursday, Jun 21, 2007 at 19:55

Thursday, Jun 21, 2007 at 19:55
I had the same thought
0
FollowupID: 509174

Follow Up By: Member - Phil G (SA) - Thursday, Jun 21, 2007 at 21:14

Thursday, Jun 21, 2007 at 21:14
1000k is just a minor checkup. Don't even change the oil.
0
FollowupID: 509189

Follow Up By: Blaze - Thursday, Jun 21, 2007 at 21:54

Thursday, Jun 21, 2007 at 21:54
Gidday Willem,

As Phil says at the 1000k they don't do anything, I think this is the same in most brands. I know the local GMH,Mazda,Mitsi dealer workshop just do a hoist and look around. So I can't fault the dealer for not checking the filter but I would be a bit pi**ed with the atitude the dealer seems to have shown Vince. As most dealers make more out of their service department than any other part of the business, so all Vince has to do is have the rig served else where from now on.
0
FollowupID: 509200

Reply By: Barnray - Thursday, Jun 21, 2007 at 19:50

Thursday, Jun 21, 2007 at 19:50
Vince I think I would be doing a lot of jumping up and down if a dirty fuel filter was the diagnoses after only a tank and a half, either the fuel filters are grossly inadequate or the pre delivery was crap and/or Service Station fuel tanks are full of crap. Either way a call to MTA may help to straighten out the situation. With the repair costs of fuel pumps being what the are there is a need to force Dealers, Service Stations and Manufacturers to take responsibility for mechanical breakdowns that are caused by faulty fuel which we as a consumer have no control over. Barnray
AnswerID: 248331

Follow Up By: Member - Axle - Thursday, Jun 21, 2007 at 20:10

Thursday, Jun 21, 2007 at 20:10
My thoughts as well!, this whole service thing by this dealer sounds very sus to me .
0
FollowupID: 509177

Follow Up By: Truckster (Vic) - Friday, Jun 22, 2007 at 00:29

Friday, Jun 22, 2007 at 00:29
I agree with the others.

I'd also ask for the said filters to be handed over to you...

something smells like mass amounts of faeces.
0
FollowupID: 509267

Follow Up By: whyallacookie - Friday, Jun 22, 2007 at 12:28

Friday, Jun 22, 2007 at 12:28
Why should the dealer be held responsible for the fuel? For that matter the distributor has no more control over the fuel tanks than you or I (unless of course they own the outlet)

Fair enough get up the servo they should be held responsible for maintaining them.

Blaming the dealer (unless they have their own pump and the poor fuel came from them) is no different than them blaming you for filling it up!

We love to hate dealers but as pointed out in your original post they advised you to call roadside assist, which you got with the purchase of the vehicle. That is what it is their for. Or perhaps you would have preffered they come out.... discover it is the faulty filter and charge you a call out plus labour etc.

How about the NRMA, couldn't diagnose a dirty fuel filter, why not just divert their number straight to the tow truck service.

They may have been able to be more helpful towards you but I wonder how "politely" they were treated? I bet they haven't had an apology for the accusation that it was their fault either.

0
FollowupID: 509335

Follow Up By: Truckster (Vic) - Friday, Jun 22, 2007 at 12:44

Friday, Jun 22, 2007 at 12:44
Whyalla.. this only works if you believe the dealer and his 3 bears story about bad fuel, and nothing they did.
0
FollowupID: 509339

Follow Up By: whyallacookie - Friday, Jun 22, 2007 at 13:12

Friday, Jun 22, 2007 at 13:12
Of course but that assumption would be either way, wouldn't it? We have to take both sides on face value
0
FollowupID: 509344

Reply By: Member - Phil G (SA) - Thursday, Jun 21, 2007 at 21:39

Thursday, Jun 21, 2007 at 21:39
Vince,
Glad its nothing serious. Just curious, what did the Dealer charge to change the filter and clean out the fuel??

Cheers
Phil
AnswerID: 248358

Follow Up By: Blaze - Thursday, Jun 21, 2007 at 21:57

Thursday, Jun 21, 2007 at 21:57
Probably haven't fined the job yet Phil, need a good few hours for a large job like that ... LOL
0
FollowupID: 509202

Follow Up By: Vince NSW - Friday, Jun 22, 2007 at 07:53

Friday, Jun 22, 2007 at 07:53
New filter & all that time they spent on it. NIL charge.
So this smacks of a very red face.
In the mail last night was a follow up letter from the dealer about my recent purchase & would I like to recommend any one of my friends who may be in the market for a new car.
I sent it back with a detailed letter stating that I would only recommend that his business should be avoided at all costs, so we will see what reaction we get.
Vince
0
FollowupID: 509289

Follow Up By: whyallacookie - Friday, Jun 22, 2007 at 12:30

Friday, Jun 22, 2007 at 12:30
Who has the red face?

You have defamed them, accused them of stuffing up your vehicle, could be wrong but no doubt abused them.

They advise you how to get assistance at no cost to you, diagnose and replace the filter (not a warranty item) and don't charge you and you still want to run them down... Theyre better off without you
0
FollowupID: 509337

Follow Up By: Vince NSW - Friday, Jun 22, 2007 at 13:20

Friday, Jun 22, 2007 at 13:20
Mr Cookie,
You have most likely missed my earlier posts about this purchase. The car arrived without any of the extras that were paid for. They then informed me that the canopy would be arriving next week I had indicated before purchase of my departure date.
The other thing is that when the fault occurred, I had only collected the car 15 min before & it was their attitude that they would look at it in the next few days if I got it back to them. They did not advise me how to get assistance,
Are you a Nissan Dealer by any chance?
0
FollowupID: 509347

Follow Up By: whyallacookie - Friday, Jun 22, 2007 at 13:52

Friday, Jun 22, 2007 at 13:52
No actually, not a Nissan Dealer, not even remotely connected to cars or selling them (anymore)

Yes I had missed the post about items not being fitted and delay in canopy, unfortunate but sometimes these can't be helped (not excusing not ordering them or anything like that by the way) but it has taken Toll just over a week to get 3 cartons from Adelaide to my store in Whyalla (Toll have a daily service to us, I have a copy of the proof of delivery at their depot last Fri)..... Should be here Monday I'm told.... we'll see!

Canopy is a third party I'm assuming? Delay in colour coding or supplying?

Quote
"The other thing is that when the fault occurred, I had only collected the car 15 min before & it was their attitude that they would look at it in the next few days if I got it back to them. They did not advise me how to get assistance,
Vince tells them he can't bring it back & is told to ring road side assistance"

Yes they did advise you how to get assistance.

I'm not trying to pick on you or anything like that, it just amazes me how perfect and intolerant a lot of people are on here. Nuf said
Good luck
0
FollowupID: 509356

Reply By: Jeff-WA from Austrekkers - Thursday, Jun 21, 2007 at 22:46

Thursday, Jun 21, 2007 at 22:46
The apprentice prob left a sensor disconnected after inspecting the air cleaner or somthing so they just charged you an hours labour and a new fuel filter so they could claim it wasn't their fault.
AnswerID: 248369

Reply By: Woof - Thursday, Jun 21, 2007 at 23:59

Thursday, Jun 21, 2007 at 23:59
Well, well, well! We must be related. My diesel had done 30,000 k's and I replaced the fuel filter after buying the Navara at auction at 28,000 k's. Wouldn't start and had the vehicle towed to be garaged for security reasons overnight. It started reluctantly the next day and hasn't missed a beat since. However taking it in to the local dealer they asked what I wanted them to check as if it wasn't warranty I would have to pay $100/hr labor costs. Now is it an electrical management problem or is it the fuel pump? I'm asked for a prognosis before they start, can you believe this? I told them I had little faith in the vehicle and little faith in them as they also said they chased the same fault on another Navara all day finding nothing and it has run OK since. Nothing was done to the vehicle and I do all my own servicing, the fuel filter when examined was meticulously clean as expected. I wrote to Nissan Australia after being offered their extended warranty for three years for some $850 and said they must be joking. I was contacted by phone by the local dealer asking what I would like them to do. I was polite and said "nothing thanks". I believe it is an intermittent electrical injector pump timing problem but I'm not sure. Engine is not common rail. Runs OK now, hopefully.
AnswerID: 248387

Reply By: Member - extfilm (NSW) - Friday, Jun 22, 2007 at 02:05

Friday, Jun 22, 2007 at 02:05
Vince I really have not had the time to read your posts but I can sympathise with what you have to say as I have the d22 and is now excactly 1 year old. Because of warranty problams I have vowed that before I die I will have made at least 1000 people not buy a nissan.
So far I have been able to talk at least 20 people know about Nissans and as a consequense they have not bought a Nissan. I had a warranty issure 2 years ago with my toyota and they supplied me with another vehicle for 3 weeks whilst they repaired the truck. As a consequence Nissan so far in the past year has lost 1 mil in lost sales......... somebody said about going into the yard and shouting loud. There is no law about standing on the footpath and letting people know what nissans are like before they walk in....... I am going to do that this week end I think....... Worst thing for Nissan is I am also a photojournalist and am biding my time to really getting the facts out there and you have given me some good ammunition. Thank you
AnswerID: 248396

Reply By: kiwicol - Saturday, Jun 23, 2007 at 14:56

Saturday, Jun 23, 2007 at 14:56
When the filter was replaced, was the fuel drained and replaced, if not and you have no further problems the fuel can be eliminated as the cause of problem, maybe the problem was the fuel the dealer put in out of the jerry can out back when the vehicle ran out on its pre delivery run with the car washer giving it stick down the main drag. Talking from experience having worked in a car yard. Col
AnswerID: 248627

Sponsored Links

Popular Products (9)