Touch screen problems
Submitted: Thursday, Aug 23, 2007 at 17:34
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Member - Wilgadene (QLD)
Has anyone else bought one of the 10.4 inch touchscreens from Belcanto Digital on Ebay? I recently bought one and was very impressed with the fast delivery, good communication and the solid appearance of the monitor. However, we've tried every driver on the supplied CD and several others that we downloaded from a website given to us by Belcanto when we informed them of the problem. We still can't get the monitor to work properly as a touch screen. Our operating system is Windows XP with Service Pack 2. Any suggestions, anyone?
Thanks
Mrs Wilgadene
Reply By: Olcoolone (SA) - Thursday, Aug 23, 2007 at 18:18
Thursday, Aug 23, 2007 at 18:18
You are using a VGA cable and a USB cable from the monitor to you computer.
Regards Richard
AnswerID:
258643
Follow Up By: Member - Wilgadene (QLD) - Thursday, Aug 23, 2007 at 18:35
Thursday, Aug 23, 2007 at 18:35
Hi Richard
Yes we are using both the VGA and USB cables. We don't plug the USB in until the software is loaded and it asks for the hardware to be connected. Actually we've tried just about every combination of plugging things in and the order in which we do it.....Aaarrrrgghhh!!!!
FollowupID:
520009
Reply By: Olcoolone (SA) - Thursday, Aug 23, 2007 at 18:46
Thursday, Aug 23, 2007 at 18:46
What you may want to try is the drivers you have on a cd is to copy all the drivers and place them in the general driver folder in windows and reboot with the monitor connected to you computer and see if it finds the drivers automaticly.
Isn't windows XP great.
Regards Richard
AnswerID:
258650
Follow Up By: Olcoolone (SA) - Thursday, Aug 23, 2007 at 18:51
Thursday, Aug 23, 2007 at 18:51
One thing I forgot to ask is does it say anything about not finding the file associated with i386.
Regards Richard
FollowupID:
520010
Follow Up By: Member - Wilgadene (QLD) - Thursday, Aug 23, 2007 at 20:31
Thursday, Aug 23, 2007 at 20:31
Hi again Richard
Tried what you suggested but I don't have enough computer savvy to confidently muck about with system files. I did take what I think were the actual driver files (.dll) out of some of the setup folders that we have accumulated from the CD and internet but that didn't work either.
There's no message coming up about not finding the file associated with i386.
Think it's beyond my abilities at this stage - just have to keep balancing the mouse on the centre console when we're using Oziexplorer I guess.
Thanks very much for your suggestions.
FollowupID:
520032
Reply By: stocky - Thursday, Aug 23, 2007 at 19:14
Thursday, Aug 23, 2007 at 19:14
and did you install the driver BEFORE you plugged the USB cable in....
Common problem - RTFM usually helps :-)
Check "device manager" and delete any items marked (!) and try a restart....
AnswerID:
258654
Follow Up By: Member - Wilgadene (QLD) - Thursday, Aug 23, 2007 at 20:41
Thursday, Aug 23, 2007 at 20:41
Hi stocky
Yes, I did install the driver before plugging the USB cable in - and then made sure I uninstalled each driver before trying another one, just to be on the safe side.
No manual regarding the touchkit drivers with the monitor unfortunately - just a very roughly translated and very basis readme file on the CD.
Have been into the device manager many times and it keeps assuring me that the device is working. The touchscreen works when I'm doing the callibration tests but as soon as I get out of that it goes crazy and the cursor zips about as if it's possessed!
I've installed and uninstalled a total of 12 different drivers both onto the laptop and onto our desktop computer over the last few days and no joy yet. From what I've read on the net I think I need to create a new inf. file but as I've got no idea what the heck I'm doing in the system files I'm don't want to mess about with it anymore and risk totally stuffing things up. Think I'll just keep using the mouse.
Thanks for your suggestions.
FollowupID:
520036
Reply By: Olcoolone (SA) - Thursday, Aug 23, 2007 at 21:34
Thursday, Aug 23, 2007 at 21:34
Alright, open the "CD" file and copy all the driver files. (right mouse buttom copy whilst holding down the CTRL key or CONTROL key)
Double click on your "C" drive icon and a window should open up with a list of files that are on "C" drive.
Go down until you find the "WINDOWS" file and double click on that.
A list should appear with a whole lot of files on it.
Go down the list until you find a file called "DRIVER CACHE" and double click on that one.
There should be a file called "i386" double click that and a directory shold open with a list of driver files.
Once open paste the files you copied from the "CD" into that directory. (right mouse click paste)
And reboot and connect up your monitor.
Regards Richard
AnswerID:
258686
Reply By: Olcoolone (SA) - Thursday, Aug 23, 2007 at 21:34
Thursday, Aug 23, 2007 at 21:34
Alright, open the "CD" file and copy all the driver files. (right mouse buttom copy whilst holding down the CTRL key or CONTROL key)
Double click on your "C" drive icon and a window should open up with a list of files that are on "C" drive.
Go down until you find the "WINDOWS" file and double click on that.
A list should appear with a whole lot of files on it.
Go down the list until you find a file called "DRIVER CACHE" and double click on that one.
There should be a file called "i386" double click that and a directory shold open with a list of driver files.
Once open paste the files you copied from the "CD" into that directory. (right mouse click paste)
And reboot and connect up your monitor.
Regards Richard
AnswerID:
258687
Follow Up By: Member - Wilgadene (QLD) - Thursday, Aug 23, 2007 at 23:08
Thursday, Aug 23, 2007 at 23:08
Yikes!
My i386 folder only contains one file which is called sp2 and is a WinZip file of 18300 KB. When I open WinZip to unpack it there are 334 files (mostly .sys and .dll files). I didn't proceed with unzipping as I didn't want to make things worse.
I now have a total of 12 possible drivers (mostly downloaded from the touchkit driver website) ranging in size from 6.12 MB to 18.9 MB which I am a bit scared of dumping into the i386 folder for fear of the ramifications. I don't know whether to just pick out the .sys and .dll files from each driver folder or try to chuck the whole bleeding lot in.
I think I'm prepared to concede defeat on this one, but thanks very much for your advice.
FollowupID:
520070
Reply By: Olcoolone (SA) - Thursday, Aug 23, 2007 at 23:29
Thursday, Aug 23, 2007 at 23:29
only the sys. and dll. files the others would be installation and information files.
sys. files are the drivers and the dll. files are a comand file usally associated with a exe. file
A exe.file loads a program and a dll. file tells the computer what has to be done, it is like a script. (same as in the movies the program is the movie and the script tells the actors what to do)
What did you unzip?
On your CD is there any exe. files
I hope it sort of makes sense....it's very hard to explain over th net.
Regards Richard
AnswerID:
258699
Follow Up By: Member - Wilgadene (QLD) - Friday, Aug 24, 2007 at 16:49
Friday, Aug 24, 2007 at 16:49
Hi Richard
After spending all day trying your suggestions as
well as those of others from computer forums I now think that the problem is a faulty touch controller, which I will take up with the seller. Thanks very much for all your input
Regards
Mrs Wilgadene
FollowupID:
520161
Reply By: Member - Phil G (SA) - Sunday, Aug 26, 2007 at 20:50
Sunday, Aug 26, 2007 at 20:50
Mrs Wil,
I bought a similar 10.4" touchscreen, had the same problem as you. Even computer nerd friends said it was no good.
Bought it from a Hong Kong mob.
I cut my losses, and pulled off the dodgy touchscreen bit. It now works in my garage as a TV set for watching the footy. I could also use it in the car as a remote screen, and operate it with a cordless mouse, but lost interest.
AnswerID:
258989