Cracked / Splitting Leather Seats

Submitted: Wednesday, Oct 10, 2007 at 19:41
ThreadID: 50430 Views:3522 Replies:7 FollowUps:5
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2004 Kluger in mint condition.
Leather professionally treated four times in 131,000K
Regularly use leather wipes (meghanes or something like that)
I weigh 105K
Side of drivers seat has split in two places.
Questions

(1) Should I expect this with well looked after leather seats?
(2) Would my weight be contributing?
(3) Should Toyota be expected to fix it?
I am 63 and have owned some pretty good non leather vehicles including a Jack which I still have and has done 195,000K with my weight on it and a heap of off-roading and no sign of seat stress. 5 Volvos all over 150,000K including three with velour seats - Nothing like this has ever happened before.

NOT GOOD FOR A $52,000 vehicle 3 years old

Dealer says he will send request off to Toyota because of general vehicle condition and young age but I can see he thinks I am pushing something up hill.

Any thoughts or suggestions before I start spending god only knows what at a leather trimmer?

Thanks guys.

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Reply By: Bonz (Vic) - Wednesday, Oct 10, 2007 at 20:08

Wednesday, Oct 10, 2007 at 20:08
In my opinion the seats should last better than that, but as with all warranty claims, its up to the Company. If its still in warranty I would be pushing it hard as I can, did u have extended warranty?
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AnswerID: 265967

Reply By: PradOz - Wednesday, Oct 10, 2007 at 20:24

Wednesday, Oct 10, 2007 at 20:24
Maybe regularly using (or using too much) the leather wipes etc is not as good for the leather as we all may think?? Maybe it makes it too supple or flexible (if thats possible) which causes it to flex and move a lot more and ends up cracking/splitting - Who knows! After all we get to see plenty of vehicles where blokes don't take as much care of them as they should and they seem to last forever and thats not just the seats.

I don't think you should blame your weight. I would see it as the seat leather having a weak area that after continually flexing at the same weak point from the movement of the car on the road TOGETHER with the weight of yourself and others causing it.

Why don't you go see a reputable furniture manufacturer or repairer and ask them for advice. They have to see similar things in leather lounges etc. Did you see the tv bit on Nick Scali furniture selling new lounges with leather problems. Leather is a natural product which would have weak areas in it. Talk to some experts in furniture and trimmers too and it may give you some ammo to pursue a warranty claim. Cheers Mick
AnswerID: 265974

Follow Up By: PradOz - Wednesday, Oct 10, 2007 at 20:38

Wednesday, Oct 10, 2007 at 20:38
I just remembered the name of a trimmer I got some advice off who was exceptional. He spent a fair bit of time with me on closing time one Saturday afternoon and didn't push me away so he could go home (and he knew wasn't going to get the job). ALL TRIM at NARELLAN NSW 02 4647 0866.

I had a problem with Holden years ago with a faulty computer that was way out of warranty. The local dealer said he would try get Holden head office to agree to replace it, but he said that if he had no luck for me to approach Holden head office in Victoria directly as they are often more likely to help out after being approached by the owner themselves. Apparently it is easier to fob you off via the local dealer as they remain anonomous to you that way. I ended up getting mine relaced but only after they said no via the dealer and I went through the agony of the Holden Head Office. It can't hurt trying - just remain polite (if possible) and be persistant. Cheers MICK
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FollowupID: 528011

Reply By: Jimbo Vic - Wednesday, Oct 10, 2007 at 21:32

Wednesday, Oct 10, 2007 at 21:32
Outrageous.

If they don't come to the party, go them at the Small Claims Tribunal. No lawyers allowed and only costs you about $30 to submit your claim and no other costs are permitted.

Please call me on 0411 874406 to discuss how to do it. I'd love to help.

ATB,

Jim.
AnswerID: 265998

Reply By: _gmd_pps - Wednesday, Oct 10, 2007 at 22:34

Wednesday, Oct 10, 2007 at 22:34
cheap leather ..
in my GM truck I have full leather and I would not even expect 3 years. It already feels thin and kinda hard paper like. No comparison with my Mercs. I think 50k is the low end as far as leather goes. same with my truck 40K US$ is low end for that sort of finish. They all use sort of split leather rather than real high end stuff. I honestly contemplate to put lambs wool over it.

The weight only contributes when you slide out over the edge instead of stepping out and lifting your bum up.

I think even in the Saharas that stuff is not much better. BMW used to have real Buffalo in their high end cars. I had a 740 for 10 years and the leather was perfect even after that time without special treatment. Mind you that was in Europe. Here in Australia we have one major difference. Sun and heat. This is a major problem for leather because it suffers badly in such conditions.

just my 2c
gmd
AnswerID: 266006

Follow Up By: Jimbo Vic - Thursday, Oct 11, 2007 at 10:41

Thursday, Oct 11, 2007 at 10:41
I drive a $40K Hyundai Terracan, 3.5 yrs old, 65,000 km. It has taken a fair bit of use and the leather is still in perfect nick, as it should be.
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FollowupID: 528132

Follow Up By: _gmd_pps - Thursday, Oct 11, 2007 at 14:43

Thursday, Oct 11, 2007 at 14:43
hahah .. as long as you believe you have full leather seats your probably happy ... lol ... In most of the low end vehicles only the inserts are real leather.. the sides are vinyl (imitated leather). Looks exactly the same but it's not leather. The Hyundi is likely to have vinyl sides, but I would not know for sure. Many "leather" handbags and jackets out of China are nowadays imitation leather.

have fun
gmd
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FollowupID: 528161

Follow Up By: Jimbo Vic - Thursday, Oct 11, 2007 at 21:20

Thursday, Oct 11, 2007 at 21:20
A bloke who doesn't know you're from your is an "expert" on leather, amongst other things.

ROFLMAO
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FollowupID: 528262

Reply By: mfewster - Thursday, Oct 11, 2007 at 07:54

Thursday, Oct 11, 2007 at 07:54
While I agree that you should have got better than that, I also reckon that leather is just not a good material for 4WDing in OZ. Having it in top range vehicles says volumes about the market the manufacturers reckon they are supplying. Makes you wonder about the rest of their construction too.
AnswerID: 266039

Reply By: Member - Stephen M (NSW) - Thursday, Oct 11, 2007 at 21:12

Thursday, Oct 11, 2007 at 21:12
Had leather in our statesman and will never have it again in any car and dont care wether its lower end market or top end stuff. We had 80k on the stato when we traded it. The leather on the sides and where you place your rear was just starting to get that look where you get lines/creases in it not far of cracking I would say. You have to be very careful of studs on jeans, wallets, kids shoes in baby seats scuffing when there little feet are just as the write height. Passengers getting in and out with rings on etc total pain in the ar@e. Was glad to go back to velour in both cars. And was told never to use Armourall on dash, seats. Now only what Ive been told so dont shoot me BUT was told the stuff in this so called protectant stuff once used once needs to be used all the time other wise once applied will actually dry the dash,seats etc out. I dont like it any way cause the dust sticks to it like sh@t to a blanket. Only use it on my tyres nothing else. Regards Steve M
AnswerID: 266216

Follow Up By: Member - Stephen M (NSW) - Thursday, Oct 11, 2007 at 21:16

Thursday, Oct 11, 2007 at 21:16
Sorry WDR also meant to say go em and get the leather replaced. That is not acceptable in a 3 year old car. Upmarket,downmarket what ever you call it its leather and you paid 50k for what suppose to be a top of the range vehicle.When we had our stato I was only 80kg so whats holdens excuse ?? Where you located at ?? Regards Steve M
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FollowupID: 528260

Reply By: Member - Mike DID - Thursday, Oct 11, 2007 at 21:42

Thursday, Oct 11, 2007 at 21:42
I've just traded in a 4 year old Pajero with 92,000km - the leather looked as good as new. Only ever wiped it with a damp cloth.

The previous was the same story.
AnswerID: 266222

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