Gotta Luv that Telstra

Submitted: Wednesday, Oct 24, 2007 at 16:34

ThreadID: 50849 Views:2726 Replies:5 FollowUps:7

This Thread has been Archived

Member - Barry M (NSW)

First the good news...Samsung A412 Next G seems to work fine,
no reception problems as yet. Now the bad bit. Spent 1.5 hrs on
the telstra merrygo round that pretends to be customer service,
trying to send back the second mobile sent because first did not arrive as promised. After 3 calls & countless messages about how valuable my time was I decided to try my Telsta Countrywide Local
Manager. Says in the book that this service is available to bush folk who are having issues with Telstra Customer Service. What
can I lose ???. Guess what?? It doesnt exist!!!!. All you get is the
same old runaround recorded crap no matter what number you dial,
even the complaints number connects to the same system !!.
What a stroke of marketing genius. I wonder if the telco
ombudsman would be as impressed.
I finally get someone who says they can fix the problem,, 20
minutes later I am asked If I can return the phone to the freight
depot, 100 Km away, get real !!. Then promised return call
with instructions on how to return phone. You guessed it. still
waiting. Oh well, phone will go in back of cupboard till eternity
I suppose. After all my time is valuable....oldbaz.

Back Expand Un-Read 0 Moderator Share

Reply By: Bushtrek - Wednesday, Oct 24, 2007 at 16:59

Wednesday, Oct 24, 2007 at 16:59

Been there before, real PITA
Which is your nearest town in NSW.
Can give you the Area Managers name and direct telephone number

AnswerID: 268152

Follow Up By: Member - Barry M (NSW) - Wednesday, Oct 24, 2007 at 17:21

Wednesday, Oct 24, 2007 at 17:21

Goulburn or Yass.. I got annoyed enough to wack off a complaint to the Telecommunications Ombudsman. Its got to be false advertising or something surely. Sent my Fed MP the whinge
as well...Cheers...oldbaz.

FollowupID: 530653

Follow Up By: Bushtrek - Wednesday, Oct 24, 2007 at 19:42

Wednesday, Oct 24, 2007 at 19:42

Ian Peters

Tel: 6219 2933
He's in Canberra

FollowupID: 530705

Reply By: Member - JohnR (Vic)&Moses - Wednesday, Oct 24, 2007 at 17:58

Wednesday, Oct 24, 2007 at 17:58

As a shareholder with T3 units I have been very dissapointed that they would rather as a management group play political games rather than serve the customer. I only use Telstra as a telecommunications provider as the cover a larger part of Australalia currently. Roll on some true competition.

My business management princilpes would ensure a good customer focus and the rest of the business and profits would then follow. The management team includes Trojillo, Burgess and McGauchie as lacking in performance, so I voted against the pay package as a shareholder. I believe that that is now the recommendation of of the Shareholders Association amongs others.

Baz, what you describe is symptomatic of a poorly reformed company. Very poor. I wish i could get at the management.

AnswerID: 268167

Follow Up By: Footloose - Wednesday, Oct 24, 2007 at 18:59

Wednesday, Oct 24, 2007 at 18:59

" I wish i could get at the management"...attack boy, attack !

Or did you mean that you wish that you could get ON the management?

That horginization has always been light on "service" and heavy on charges. For years they had no competition and nobody was personally responsible for policy or practises. The more things change .........

FollowupID: 530690

Follow Up By: Member - Davoe (Yalgoo) - Wednesday, Oct 24, 2007 at 19:32

Wednesday, Oct 24, 2007 at 19:32

Lol youl be waiting a while - hate them as much as you like but no other provider will ever give srrvice away from the eastern seaboard and capitol citys.
For instance no body rubishes vodaphone but they make no atempt to do anything but pick the best from only profitable areas
no attempt whatsoever to provide a total service

FollowupID: 530700

Follow Up By: Member - JohnR (Vic)&Moses - Wednesday, Oct 24, 2007 at 19:33

Wednesday, Oct 24, 2007 at 19:33

GGGGRRRRRRrrrrrrRRRRR

Getting on the management would mean changes mate. I like a competitive company and like to think I am part of one.

F'loosie, I reckon they behave like a monopoly where they can and that is why our country rates for internet and Next G phone are a lot less than competitive. Roll in Graeme Samuel, do what you did for the box boys!

FollowupID: 530701

Follow Up By: Member - Barry M (NSW) - Thursday, Oct 25, 2007 at 07:44

Thursday, Oct 25, 2007 at 07:44

Your point is well made. Fortunately I didnt take up their shares.
No Company would survive their poor customer service if they had any real competition. I was a happy Optus customer but was forced back to Telstra because every time a line fault appeared, which is often, I was last to be repaired. Contract repairerers are
told to fix Telstra customers first.....oldbaz.

FollowupID: 530776

Reply By: Max - Sydney - Wednesday, Oct 24, 2007 at 18:11

Wednesday, Oct 24, 2007 at 18:11

Hey Barry - you could try selling it on ebay. Probably get someone from Telstra at your door next morning!

LOL
Max

AnswerID: 268172

Reply By: MEMBER - Darian (SA) - Wednesday, Oct 24, 2007 at 20:12

Wednesday, Oct 24, 2007 at 20:12

Indeed re the value of your time - Solly and his execs are so tight they wouldn't give you the steam off their %$#@ on a cold morning - why should you lift a finger for them ?

AnswerID: 268192

Reply By: herkman - Thursday, Oct 25, 2007 at 06:34

Thursday, Oct 25, 2007 at 06:34

Here is the best kept secret within Telstra.

Ring 1 800 814 242

Ask to speak to Kyle Harkin, and I think you will find it fixed.

My problem had gone on for six months, and suddenly fixed just like that.

Also Telstra should have sent you a prepaid bag to send the unit from any PO.

Hope this helps

Col

AnswerID: 268233