I won't but from Super Cheap Again

i remember a few years ago they were stocking axle stands which looked pretty beefy ,so i got a pair .
Low and behold not 3 months later they had a recall notice on one of their benches by the till due to the fact they hadnt passed Australian standards .
So dutifully i brought mine back seeking a refund at which the manager said ''whats a matter with them then ''to which i replied ''well they have technically been sold illegally and i want my hard earnt back now '' she said ''but they look alright and you dont have to have a refund if you dont want to '' I replied with '' look give me the money back otherwise if i use these stands and they collapse ,i am coming to sue your sorry a--e ''.
The money was out the till as quick as a flash .I personally reckon supercheap are rubbish and generally are only any good for oils and even then with the amount of oil that 4wds purchase its cheaper to get it from a trucking company .pete

I dont think there is an obligation to refund. They have to repair or replace items.
A refund is at the discretion of the store owner;)

An exception maybe where the item cannot be replaced with another unit

Oh yes there is. The law is clear on faulty items. You must be offered a refund.

This law varies from state to state.

no it doesn't - if it is a constitutional corporation you are dealing with it is bound by the TPA - Commonwealth law. If it is any other species of entity , then the States' Fair Trading Laws apply and they are virtually identical - they reflect the COmmonwealth provisions.

go here for more information:

http://www.accc.gov.au/content/item.phtml?itemId=322947&nodeId=f65c411a8949abbe47735f75c5bb840f&fn=Warranties%20and%20refunds.pdf

From that site:

Refunds
Refunds will be available in some
circumstances.
It is important to distinguish between statutory
conditions and statutory warranties because
they will determine if a consumer is entitled to
a refund. Consumers should also be aware that
they may only be entitled to a partial refund
if the fault develops after the consumer has
enjoyed some use of the item.
Statutory conditions are the essential terms of a
contract.
Statutory warranties on the other hand are
secondary considerations that are important,
but do not ‘make or break’ the deal.
When there is a breach of a statutory condition
consumers can cancel the contract and obtain
a refund (s. 75A). Alternatively, other practical
remedies such as replacement or repair could
be agreed between the parties.
...


Happy days

George

I agree, my step son went there to buy brake pads for his Pulsar $49.99 for Ferodo pads, Too dear for me considering I got some Bendix Pads for the patrol for $65 from the Local independent retailer. Silly boy thinks they are "supercheap"

Cheers Stefan

Ditto Hairy, read the name all you clowns who expect to get top quality for nothing.
Personally I have had NO TROUBLE WHATSOEVER getting a refund from them.

Yeah, he was a numbnut Eric, but my concern is that they do not even train their Managers is basic consumer law.

I used to work for a large retailer as you know, and whilst Managers were encouraged to offer exchange or credit vouchers, they were all trained in consumer law, and knew that the customer had a right to a refund.

As a matter of interest, why wouldn't it come off the ground?

It wasn't hooked to the vehicle :-)

Andrew

Hi Shaker good to hear from you again, I've an 02 Prado and an 02 Freedom which sits really low to the ground, whith this particular jockey wheel on its lowest setting it was still touching the ground so couldn;t be removed from the van, it was a swing away which was just what I was looking for {didn't want to pack the wheel away} but cannot find one thats low enough to do the job, even now,
still looking ,
regards,
Dave

That is what i thought, swing away jockey wheels would have to be the most frustrating thing! There is a swing away bracket available that incorporates a conventional clamp, this allows the jockey wheel position to be adjusted.

BTW Dave, do I know you?

I have a swing away that has a normal clamp. Purchased from a Cvan parts place for about $70 from memory.

I use it for my rachet jockey wheel.

No not personally Shaker but you helped me a couple of times in the past, I never forget who gives me good advice or words of encouragement,
thanks mate,
Dave