2007 Patrol - shot clutch
Submitted: Friday, Dec 28, 2007 at 18:46
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Tasadin
Guys Hii, I'm new here and seeking some advice. I got a Patrol with 3000kms on the clock and then racked up another 900kms before the clucth shot out whilst we were off road. Clutch is trashed and so is the fly wheel. I consider myself to have reasonable 4wd experience having served in a number of theatres for the Uk forces before coming to OZ. Essentially after 8-10 mins off road we were getting into softer sand so attempted to shift to 4L but lever wouldnt budge, tried moving car back and forwards and still lever wouldnt budge not even back into 2H. As we were extracating ourselves back to the tarmac clutch burnt out and failed. Had to be recovered by contracted 4wd specialist who took 40 mins to get car out of 4H and into neutral and claimed they had never seen anything like this before. Nissan are refusing to pay as do not consider it a manufacturers defect - understandable as its a burnt out clucth, but my issue with them is the ratio selector wouldnt move out of 4H causing clutch to burn out. Nissan dealership have had car to pieces and back together and it 'now' operates correctly. Have quizzed dealership who categorically say car has never been in 4wd at any time during first 300kms - odd thought it would have been road tested and in all modes prior to delivery as stated on PDI - they also say they have never seen a clutch in the same state as
mine. Not sure where to go from here - had I fried the clutch through being an ass and having got bogged I would pay up but we were still rolling and there is a principle at stake here.
Thanks for your time!!
Si
Reply By: Member - AJB (VIC) - Friday, Dec 28, 2007 at 19:09
Friday, Dec 28, 2007 at 19:09
You'll have a battle with Nissan. Perserverance is the key and talk to Val Davies as she seems to be the only compassionate person at Nissan. I think the number is 03 97974111.
Send the story to Graham Smith who publishes these things in Fridays Herald/Sun motor section. That may help and it'll shame Nissan some more! His e-mail grah.smith@bigpond.com.
AnswerID:
278775
Follow Up By: Tasadin - Friday, Dec 28, 2007 at 19:13
Friday, Dec 28, 2007 at 19:13
thanks for that - onyl been in Oz a few weeks, will the herald cover WA which is where we are?
FollowupID:
542834
Follow Up By: Member - JohnR (Vic)&Kath - Monday, Dec 31, 2007 at 15:43
Monday, Dec 31, 2007 at 15:43
Saint Val of Customer
Services is the person to talk with for some empathy. I have contact details which you will find at my rigpic.
FollowupID:
543246
Reply By: Member - Mick O (VIC) - Friday, Dec 28, 2007 at 19:17
Friday, Dec 28, 2007 at 19:17
Have a look here at the
Nissan Patrol Forum. GU section is a wealth of knowledge.
Cheers. Mick
AnswerID:
278779
Reply By: Member - Phil G (SA) - Friday, Dec 28, 2007 at 20:53
Friday, Dec 28, 2007 at 20:53
Si,
Sorry to hear that happen to such a new vehicle.
Just for the benefit of others, if you are in a situation where "transmission windup" prevents you from shifting the lever, then jacking up one of the
wheels will "unwind" it.
I'm not saying it was 100% of your problem, but is certainly worth doing.
AnswerID:
278808
Reply By: howesy - Friday, Dec 28, 2007 at 21:09
Friday, Dec 28, 2007 at 21:09
Clutches are like brake rotors not covered because they are consumables however keep pushing. I had rotors that wore to under thickness in 40000km and got the same story. I went to fair trading and they advised that one can expect resonable service out of these type of items so I pushed hard and they came to the party for supply of new parts with a token labour fee.
The same I reckon would apply to your clutch it is not reasonable service that would be expected so talk the bulls**t to them and keep pushing hard I reckon your in the right. Like they said persistence is the key. they hope that most people will just let it go.
AnswerID:
278815
Reply By: Member - Ed. C. (QLD) - Friday, Dec 28, 2007 at 21:22
Friday, Dec 28, 2007 at 21:22
Ummm, presumably you know that ya need to push _down_ on the lever against a spring detent to get into (and out of) low range.....
Were you doing that?
If so, then it would appear you may have a selector problem:(
If not, then I'd class it as operator error, and an expensive lesson (not a warranty issue)...
| Confucius say.....
"He who lie underneath automobile with tool in hand,
....Not necessarily mechanic!!"Member
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AnswerID:
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Follow Up By: Tasadin - Friday, Dec 28, 2007 at 23:16
Friday, Dec 28, 2007 at 23:16
Yep, I was doing that so does sound like a selector issue as we moved back and forwards to unwind the drive as
well.
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542889
Reply By: DIO - Saturday, Dec 29, 2007 at 08:52
Saturday, Dec 29, 2007 at 08:52
Sorry to hear about your clutch problem. Hopefully you can get Nissan to 'come to the party' re expenses. Re your comment on PDI (gather you mean Pre Delivery Inspection) it is often referred to as an 'expensive car wash' and little if any mechanical inspection is carried out. Dealers/manufacturers these days rely on customers to conduct the PDI for them which is why some manufacturers offer a 'free' 3,000 km 'check' - it enables them to perform any repairs/adjustments that you might have reported to them. Regards the payment of Pre Delivery Fee, anyone silly enough to pay that deserves 'what they get' - usually NOTHING in return. It is nothing more than a rip-off and the sooner consumers realise this and tell dealers what they can do with their demand for such payment, the sooner everyone will start getting a fairer deal.
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Reply By: Neil & Pauline - Saturday, Dec 29, 2007 at 10:09
Saturday, Dec 29, 2007 at 10:09
My nephew had similar problem. As soon as he hit
the beach (100m) the vehicle failed to move without manual pushing. Managed to get it straight back to the dealer under its own power under advise from that dealer. They advised if it dives then drive it back. So with less than 100Klm on the clock the clutch was st***d. The vehicle was repaired but the dealer would not let it out of the
shop until over $3000 was paid because, wait for it, "this vehicle is not designed to be used in low range off road so not covered under warranty." The old clutch was not available as it had been "disposed of".
another happy Nissan story
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Follow Up By: goingplatinumcomau - Monday, Dec 31, 2007 at 09:14
Monday, Dec 31, 2007 at 09:14
Hi
I am amazed in this day and age there still pulling the old ..........Sorry the broken parts have been disposed of ....I think all you nissan owners should when going to the repair
shop have someone record all conversations with a video recorder...........that way you have them on tape.
There is of course the power of the internet let everyone know there scumbags.
Regards John
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543174
Reply By: Old Mal - Monday, Dec 31, 2007 at 08:49
Monday, Dec 31, 2007 at 08:49
Article in yesterday's Sunday Times (WA) motoring pages Dec 30th by "Ask Smithy" quote :-
Q - "I recently bought a 2001 Nissan Patrol with the 3 litre turbo-diesel engine and the engine has since blown up. I have seen the reports in Carsguide about the piston problems with the engine in the Patrol and have been told the EGR valve causes it. I would appreciate your advice on this problem".
A - "Blown pistons are a common problem on the 3 litre turbo-diesel patrol, particularly early ones like yours. Nissan has told us that it takes care of owners who have a problem like yours, so I recommend you contact the Nissan Customer Relations people on 1800 035 035 and ask them to rebuild your engine".
"Smithy's" email address is asksmithy@townsvillebulletin.com.au
I realise that this is not about clutches but thought it might help your cause ?
Cheers & Happy New Year - Old Mal
AnswerID:
279026
Follow Up By: Member - John (Vic) - Monday, Dec 31, 2007 at 12:19
Monday, Dec 31, 2007 at 12:19
Its not Friday yet, but have to admit thats funny.
Will laugh about that one all day.
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543209
Reply By: Tasadin - Monday, Dec 31, 2007 at 16:16
Monday, Dec 31, 2007 at 16:16
RESULT!!!!!!!!!!!!
I spoke with Val Davies this morning and explained the situation, I had a phone call 15 minutes later from the dealership and I just had to pay for the clutch peripherals ($600 ish) everything else got covered under warranty so thank you so much to AJB for that gem, and thank you to all of you for your help and advice!!!
Happy New Year all :)
Simon
AnswerID:
279071