Tuesday, Jan 22, 2008 at 14:07
Hi Flappa
We are very happy with the quality of our 1yr old Phoenix and the warranty (2yrs) is excellent and
well supported. Product quality seems to be the same but a certain area with their customer service is a common complaint with the owners I have met. Every brand has their problem areas I suppose.
How did the product 'suffer quite badly'? Just interested in the history.
We bought a Phoenix because they started improving the interior fitout from the old
grey look and all owners we met in our 2yrs leading up to the purchase had zero complaints about quality. Also the construction hasn't changed and quality is still good according to the old owner Barry who had our van recently for a service.
Phoenix owners are a pretty quiet bunch, never hear much, I believe that's because there is no
forum setup or club established. There have been a few attempts to try and address this but the it requires co-operation from the business owners which is apparenty been the stumbling block in the past.
The marketing seems to have picked up pace in the last few years and with a new factory orders are now out to Sept '08. This should over time improve re-sale similar to what Bushtracker enjoy. In addition to that you would be hard pressed to walk out with a Phoenix van for under $100k now.
We looked at Kedron and Trakmaster but Phoenix had the edge - which yes you pay for. Bushtracker didn't seem to be as flexible with customising as Phoenix and I felt we were just another order to get on the production line. I certainly wasn't keen on having to deal with a particular person there down the track when it came to warranty or mods.
Anyway I might attempt to rasie the profile for Phoenix owners by starting a yahoo or ninemsn
forum this year. The business owners would benefit and it can only improve their product with ideas and
feedback.
Cheers
John
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