Saturday, Feb 16, 2008 at 23:36
I was told by a number of store salespeople, when shopping for Plasma TV, to avoid LG. Reason quoted was the atrocious service level when problems occur, which they reportedly do with alarming regularity. TVs would be collected, and not seen again for months, no loan unit. All heresay, but a google of LG service will reveal the experiences of others.
I bought a Pioneer and it's fantastic. It had a buzzing issue which would not have been noticed by most (due to my room being super quiet), but they came and took it away, leaving me with a brand new loaner of the same model (which was quieter). Two weeks later it came back with the excessive noise removed, new firmware flashed in to cater for some HD changes by the TV broadcasters (these changes brought LG TVs to their knees for months, with LG not accepting that they should fix their products, eventually they did to avoid class actions). The Pioneer didn't falter when the broadcast changes were implemented, but the firmware apparently renders a better picture. I can't tell the difference, the picture is superb anyway :) Point is, LG TV's died, the Pioneer kept working.
I have several friends in the Aircon game, their recommendation is Fujitsu, Mitsubishi or Daikin for the best longevity in domestic series units, but some of the cheaper ones are OK for low intensity usage.
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