HELP with TOMTOM one

Submitted: Friday, Mar 07, 2008 at 22:27
ThreadID: 55309 Views:1282 Replies:3 FollowUps:1
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Hi all
I have a new tomtom one iam having trouble connecting to the compter,i am using Vista home basic ,what happens is when you connet the usb cable and it is surposed to download the info fromm TomTom well it just wont happen.Has anyone got any help with this or have had similiar proplem,i have emailed tom tom for some help on it but still no reply after 2weeks,i have downloaded the tom tom home2 stuff but still cant get info to or from the TomTom hand set.Also im not the best computer wiz maybe its me LOL
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Reply By: Shaker - Friday, Mar 07, 2008 at 23:07

Friday, Mar 07, 2008 at 23:07
Have you tried this?

Australia: Phone 1300 135 604 Monday - Friday: 09:00 a.m. to 5:30 p.m. EST

If you aren't computer literate, I doubt whether you would get much help from an email anyway.
AnswerID: 291501

Follow Up By: everydoghasitsday - Friday, Mar 07, 2008 at 23:15

Friday, Mar 07, 2008 at 23:15
Thanks Shaker
I will give the number ago im not to bad with the general ins and out on the PC but going into tech terms it slow me up
FollowupID: 556875

Reply By: PradOz - Friday, Mar 07, 2008 at 23:37

Friday, Mar 07, 2008 at 23:37
what version TT do you have? is it the version with the removable SD memory card with all the maps etc on it. i think mine is version 1 and is like that. i will try remember what i did to fix mine and let you know over the weekend all going well (depending on model??)

if you are able to use a friends computer with xp on it you may have more luck
AnswerID: 291507

Reply By: DIO - Saturday, Mar 08, 2008 at 09:08

Saturday, Mar 08, 2008 at 09:08
When you connect TT to computer do you get any indication at all that there is a viable connection between the two? If the two are not talking then it would pay to check the compatabiity of the software supplied with TT. If it is not Windows Vista Certified then that could be the problem. Check to see if TT have an upgrade (patch) or something similar. It is however possible to go into Control Panel where you can choose to have a program (software) run under whatever version of Windows you desire - a kind of emulation or something similar. Good luck
AnswerID: 291554

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