ARB quality ?

Submitted: Sunday, Apr 06, 2008 at 12:13
ThreadID: 56355 Views:2079 Replies:5 FollowUps:5
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I have had an ARB bull bar on my car for 5mts and has rust forming on edges , local dealer things it should be replaced , head office not so keen, my concern if it is repainted the rust may return and if out of warranty then its my problem. Should I demand a replacement ?
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Reply By: Outnabout David (SA) - Sunday, Apr 06, 2008 at 12:45

Sunday, Apr 06, 2008 at 12:45
Don,

If they do cover it under warranty they are within their rights to repaint it rather than replace. Afterall you on't get a new car replaced if it has a small paint blemish on it.

As far as whether it is warrantable bit hard to tell without knowing all the details.
AnswerID: 296963

Follow Up By: Member - Warfer (VIC) - Sunday, Apr 06, 2008 at 13:37

Sunday, Apr 06, 2008 at 13:37
Hiya David

Rust is like cancer and what you see now you can bet your balls its where you cannot see it ! ~(8-)

DonW
I assume there has been no damage like stone chip's etc etc...
Obviously the initial prep of the metal was poor from the start..I suppose its a battle between the Manufacturer and Retailer,Although if the Retailer has made the call it is obviously bad enough...,Keep a very close eye on the bar and take pictures for the coming months until you get a resolution !
I'm thinking about a ARB Bullbar and this is not good Advertising,although a lot of my gear is ARB and no issues..

Cheers
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Reply By: George_M - Sunday, Apr 06, 2008 at 13:27

Sunday, Apr 06, 2008 at 13:27
I had a similar problem with an ARB colour-coded bar about four months ago, and had absolutely no difficulty getting it replaced.

I overheard the ARB distributor ring ARB Head Office in Melbourne. He didn't enter into any discussion. He just explained that my bar had a couple of rust spots (two) on the welds; that it would need to be replaced; and asked for the date when he would receive the replacement bar.

George_M
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Reply By: MEMBER - Darian (SA) - Sunday, Apr 06, 2008 at 13:50

Sunday, Apr 06, 2008 at 13:50
As mentioned, there is probably more rust than you've seen - re replacement - keep in mind that the warranty starts all over again too, when the new one goes on - not from the original purchase date.
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Follow Up By: Bonz (Vic) - Sunday, Apr 06, 2008 at 15:54

Sunday, Apr 06, 2008 at 15:54
Warranty starts from the original purchase date I thought and not from the date of a replacement item. A manufacturer warrants goods for a set period, it is up to them whether they replace or repair during that period.
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Follow Up By: MEMBER - Darian (SA) - Sunday, Apr 06, 2008 at 17:40

Sunday, Apr 06, 2008 at 17:40
Well - here in SA the comissioner for consumer affairs has assured we citizens that when an item is replaced under warranty, the warranty period for the original one starts again on supply of the second - I've had personal experience with that phenomenon at Bunnings (cordless drill kit worth $150) - I've assumed the other states would do the same....?
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Follow Up By: Member - Paul C (NSW) - Sunday, Apr 06, 2008 at 21:37

Sunday, Apr 06, 2008 at 21:37
Two words.... Defect Liability
I am pretty sure this covers any problem claimed under warranty or "proving" period.
If something is replaced or repaired then the warranty or "proving" period for said item then warranty period should start again for the repaired or replaced item.
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Reply By: Rock Ape - Sunday, Apr 06, 2008 at 16:32

Sunday, Apr 06, 2008 at 16:32
Don
The bar should be replaced/repaired no probs at all. 5months is nothing and it should not be an issue.

Having said that, mine is 15yrs old and had rust on it for years, doesn't get better doesn't get worse. I guess it is a bit like me.

If you have an issue take it up with ARB management
AnswerID: 296997

Reply By: nowimnumberone - Sunday, Apr 06, 2008 at 17:57

Sunday, Apr 06, 2008 at 17:57
must have something to do with the way the chineese people paint them now
AnswerID: 297009

Follow Up By: Nick R (VIC) - Sunday, Apr 06, 2008 at 18:41

Sunday, Apr 06, 2008 at 18:41
yeah, extra careful so as to not pollute the air before the olympics
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