GU-III Drivers Seat Cushion Collapse

Submitted: Tuesday, Apr 08, 2008 at 01:44
ThreadID: 56421 Views:1554 Replies:3 FollowUps:1
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Had the Patrol in for warranty repair today. In the end nothing fixed but parts on order for new drivers seatbelt (retract issue) and turbo to dump pipe gasket, both of which dealer happy to replace.

The RH side support on bottom cushion of drivers seat has squashed down, which seems to be a common probably. My old Patrol went this way and now this one - while in warranty. I've read on this forum that others have had seat replaced under warranty. The dealer agrees that the seat cushion has collapsed but unwilling to support warranty claim, saying it is normal wear and also due to the 40mm lift (fitted less than 12 mths ago). After a discussion they have agreed to submit a claim to head office but will be pushing the extra height, etc so unlikely to get approved.

Cushion squashed after 100,000km is unsatisfactory in my view and seems to be a design issue. I was wondering if anyone else has had success in getting drivers seat replaced under warranty. If so, was this dealer approved or did it take a call to head office?

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Reply By: Member - Graham H (QLD) - Tuesday, Apr 08, 2008 at 07:41

Tuesday, Apr 08, 2008 at 07:41
As the owner of at least 30 different vehicles some of which have had similar problems I have found if you slide off the seat instead of lifting your self off it the side will collapse due to the weight dragging across and pulling it down as you get out.
Almost everybody does it I guess but that is probably why rather than a design fault.
I used to drive taxis and found that was the cause of squabs falling apart.
Also used to get seat backs broken with people bracing them selves against the top of seat to straighten out to get money out of pockets.
AnswerID: 297320

Reply By: Wayne's 60 - Tuesday, Apr 08, 2008 at 17:29

Tuesday, Apr 08, 2008 at 17:29
Hi Hugh,
Can't really help get your vehicle fixed, though the following may help........

"also due to the 40mm lift (fitted less than 12 mths ago)"

Tell them you've been using the steps for the last twelve months and you've not been sliding off the seat!! ;-)

AnswerID: 297394

Follow Up By: Member - Hugh (WA) - Tuesday, Apr 08, 2008 at 22:43

Tuesday, Apr 08, 2008 at 22:43
G'day Wayne,
Yeah I'm with you.... tried that line too but no luck. I'll wait to see what head office says but with the dealer not backing it I don't hold much hope. They've been good to date on other warranty issues, so I've had a good run. Funny thing though that the GU-I (2.8L) I had before this one never had one warranty claim. This GU-III (3L) has had over 10 - mainly engine.
FollowupID: 563485

Reply By: Member - Hugh (WA) - Thursday, Apr 10, 2008 at 14:30

Thursday, Apr 10, 2008 at 14:30
To my surprise, I took a call from my local Nissan dealer this morning letting me know that Nissan head office approved the seat replacement. They too were surprised but just shows that if you don't ask, you don't get. I'll be keen to find out the price on this as the ST-L seat is electric and leather.

Although I've had a few warranty jobs on this Patrol I haven't yet had a claim knocked back. I was thinking this was going to be the first but Nissan has stepped up to the plate.

Nissan cop a fair bit of flack on this forum, and a lot of it seems justified, but I thought it only fair to report a good experience.

AnswerID: 297775

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