The Trader Feedback
Submitted: Sunday, May 11, 2008 at 10:57
ThreadID:
57486
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2650
Replies:
5
FollowUps:
10
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avanadelaide
Hello everyone
It is with great regret that it appears either a mischievous person or another caravan dealer is using this site to make derogatory comments about my company.
We at A'van
Adelaide work very hard to provide excellent customer service and when things go wrong as they do with ever thing in life we do our best to resolve any complaints or problems as quickly as passable.
It is a shame that some people use these
forum sites to push their own agenda and hide behind the fact that they do not have to provide their true name and contact details and whoever they make comments about do not have the opportunity to challenge them.
Please be wary of such comments and seek the opinion of an honest and reliable source before accepting these comments to be true.
Kind regards
Peter White
A'van
Adelaide
Reply By: Member - Andrew (QLD) - Sunday, May 11, 2008 at 17:11
Sunday, May 11, 2008 at 17:11
I don't understand what all the fuss is over....isn't deleting the posting enough?
One person has posted that they had a bad experience, and as far a i can see now, it is only listed once (with google caching showing a shortened posting).
The posting seems to be an opinion, possibly based on fact...aren't we allowed them now?
If we were to only to see good comments about a business, there would only be three businesses left to talk about :-) ....every business has the odd bad case, some more than others. 1 bad experience, numerous good ones...let the individual make up there own mind, rather than delete a posting and go after the poster.
I am in no way supporting either party, as i don't know them or their product, though I suggest that this has resolved adequately and to let it go rather than trying to go on the attack (finding out who it is etc).
Andrew
AnswerID:
303254
Follow Up By: avanadelaide - Sunday, May 11, 2008 at 17:36
Sunday, May 11, 2008 at 17:36
Hi Andrew
I understand your opinion but lets say i write a hate letter about you which is completely untrue and it has the effect of you losing your job would you be happy about that?
I do not want people censored, just a right of reply this rubbish has been on this site for weeks until i accidentally came across it. my business is my familys and staffs livlyhood and it seems one idiot can say what the hell he wants and no one checks it out before it is published on this site.
Regards
Peter
FollowupID:
569390
Follow Up By: Member - Andrew (QLD) - Sunday, May 11, 2008 at 17:46
Sunday, May 11, 2008 at 17:46
How do we know this hate letter isn't true??? :-)
I know what you are saying, however sometimes we need to roll with the punches especially being small in nature. For all i know, it may be true (however by responding as you have to me, i'm sure that this isn't the case), however it not something to be fearful of with your business....continuous accusations may be another issue.
You do say that "I do not want people censored" however you also state "no one checks it out before it is published on this site".....we can't have both ways unfortunately.
Thanks for the reply Peter, i'll let the issue be...
Andrew
FollowupID:
569393
Follow Up By: avanadelaide - Sunday, May 11, 2008 at 18:14
Sunday, May 11, 2008 at 18:14
Hi Andrew
If this was in a newspaper
I would have the right of reply and seek damages for misleading comments.
everyone has the right to comment but we all must be accountable for the things we do and say especially if it has the effect of damaging an individuals or companys reputation
Say what you want! just dont hide after you say it
Regards
Peter
FollowupID:
569397
Follow Up By: Member - John (Vic) - Monday, May 12, 2008 at 14:17
Monday, May 12, 2008 at 14:17
Peter
Why do you think you don't have right of reply with a
forum??
You are replying to the matter now, aren't you?
FollowupID:
569533
Follow Up By: avanadelaide - Monday, May 12, 2008 at 20:25
Monday, May 12, 2008 at 20:25
Hi
john
The reason i say i do not have a right of reply is that i am not a member and i accidentally found out about these comments, they had been on this
forum for a while before being removed and
as far as i am concerned the damage has already been done.
A person made a derogatory comment knowing there was a good chance i wouldn't reply to it.
FollowupID:
569589