Boquet for TJM and brickbats for NQX
Submitted: Thursday, Jun 12, 2008 at 14:47
ThreadID:
58683
Views:
3332
Replies:
4
FollowUps:
3
This Thread has been Archived
Member - Fizz (NSW)
I busted a front spring leaf (original Toyota) on a backroad somewhere up north of the Northern Flinders.
I wanted new springs to match the TJMs on the back. My
Coffs Harbour TJM arranged for them and associated hardware to be sent from
Brisbane to
Port Augusta and I timed my arrival there to coincide with the expected arrival of
the springs.
The freight company (NQX) lost them. After a couple of days trying unsuccessfully to locate them, TJM in
Brisbane sent a new set OVERNIGHT AIR FREIGHT - the cost would have been between $700 and $800. They might get it back from NQX, but they have certainly taken a big risk.
They sent them yesterday, and my Troopie is now on the hoist!
That's what I call caring for the customer.
Thank you and
well done, TJM!
Graham Fraser.
Reply By: Trevor W(Brisbane) - Thursday, Jun 12, 2008 at 15:37
Thursday, Jun 12, 2008 at 15:37
We had some important items lost at
Brisbane NQX so I was allowed to go and have a look at their lock up to see if I could spot it.
Well - Its was like stepping into Aladdin's
Cave. Everthing from 4 wheel drive tyres to Cases of Wine was there. 4 wheel drive tyres - there must have been 10 sets and with the dust on them,they had been there for quite a while. It must be difficult to keep track of items especially when packing gets damaged and paperwork gets damaged. Good to see that you will be on your way soon
AnswerID:
309494