Boquet for TJM and brickbats for NQX

Submitted: Thursday, Jun 12, 2008 at 14:47
ThreadID: 58683 Views:2909 Replies:4 FollowUps:3
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I busted a front spring leaf (original Toyota) on a backroad somewhere up north of the Northern Flinders.

I wanted new springs to match the TJMs on the back. My Coffs Harbour TJM arranged for them and associated hardware to be sent from Brisbane to Port Augusta and I timed my arrival there to coincide with the expected arrival of the springs.

The freight company (NQX) lost them. After a couple of days trying unsuccessfully to locate them, TJM in Brisbane sent a new set OVERNIGHT AIR FREIGHT - the cost would have been between $700 and $800. They might get it back from NQX, but they have certainly taken a big risk.

They sent them yesterday, and my Troopie is now on the hoist!

That's what I call caring for the customer.

Thank you and well done, TJM!

Graham Fraser.
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Reply By: Member - Wim (Qld) - Thursday, Jun 12, 2008 at 15:19

Thursday, Jun 12, 2008 at 15:19
Hay Fizz.

Could service is very hard to come by these days but this is going the extra yard.
Very nice to see.

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AnswerID: 309490

Follow Up By: RosscoH - Thursday, Jun 12, 2008 at 15:40

Thursday, Jun 12, 2008 at 15:40
Old saying over here on the east coast, if you have something you really have to get rid of and don't ever want to see it again, send it somewhere on NQX and nobody will ever see it again.
FollowupID: 575480

Follow Up By: davida - Thursday, Jun 12, 2008 at 15:51

Thursday, Jun 12, 2008 at 15:51
Could this be the answer to nuclear waste disposal?
FollowupID: 575483

Reply By: Trevor W(Brisbane) - Thursday, Jun 12, 2008 at 15:37

Thursday, Jun 12, 2008 at 15:37
We had some important items lost at Brisbane NQX so I was allowed to go and have a look at their lock up to see if I could spot it. Well - Its was like stepping into Aladdin's Cave. Everthing from 4 wheel drive tyres to Cases of Wine was there. 4 wheel drive tyres - there must have been 10 sets and with the dust on them,they had been there for quite a while. It must be difficult to keep track of items especially when packing gets damaged and paperwork gets damaged. Good to see that you will be on your way soon
AnswerID: 309494

Reply By: MEMBER - Darian (SA) - Thursday, Jun 12, 2008 at 16:44

Thursday, Jun 12, 2008 at 16:44
There are some very good, totally reliable and timely freight forwarders in Oz now - sounds like this mob should be in a different line of work - if in work at all.
AnswerID: 309510

Reply By: Louie the fly - Thursday, Jun 12, 2008 at 18:24

Thursday, Jun 12, 2008 at 18:24
NQX's con note system is still a bit crappy compared to some others. This may be some of the cause of "delayed" freight. We use them to send freight to various parts of QLD from SA. Takes forever and our customers get a bit toey (spelling) at times. Answer occasionally is, "well it's your choice of freight forwarder man, not mine".
AnswerID: 309531

Follow Up By: Holden4th - Thursday, Jun 12, 2008 at 18:37

Thursday, Jun 12, 2008 at 18:37
The salient point about all this is that before today I was only vaguely aware of a company called NQX and because of these posts I would not consider using them if I needed anything freighted. The power of negative advertising is about 4 times more effective than positives.
FollowupID: 575507

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