Boquet for TJM and brickbats for NQX

Submitted: Thursday, Jun 12, 2008 at 14:47
ThreadID: 58683 Views:3332 Replies:4 FollowUps:3
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I busted a front spring leaf (original Toyota) on a backroad somewhere up north of the Northern Flinders.

I wanted new springs to match the TJMs on the back. My Coffs Harbour TJM arranged for them and associated hardware to be sent from Brisbane to Port Augusta and I timed my arrival there to coincide with the expected arrival of the springs.

The freight company (NQX) lost them. After a couple of days trying unsuccessfully to locate them, TJM in Brisbane sent a new set OVERNIGHT AIR FREIGHT - the cost would have been between $700 and $800. They might get it back from NQX, but they have certainly taken a big risk.

They sent them yesterday, and my Troopie is now on the hoist!

That's what I call caring for the customer.

Thank you and well done, TJM!

Graham Fraser.
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