Evakool - Icecool Esky please note.

Submitted: Sunday, Jun 15, 2008 at 16:01
ThreadID: 58806 Views:5889 Replies:4 FollowUps:7
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I purchased and Icecool Esky early last year (50ltr). Good for keeping all stuff cool but just a note to let you know that although they say the plastic handles are unbreakable (on their web site), they are not. With just the average use at camp and out on the boat fishing, picked it up with a load of ice in it the other day and it stayed on the floor, both hinges have since broken. All appear to be a result of UV Damage as the plastic has gone very brittle and powdery. Only place I could find these to replace was their web site, but at $10 a Handle & Hinge thats $40.00 to repair. No supplier of these eskys up here seem to keep them. I have no reply to an email sent to them about this problem. Regards to all - Tony
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Reply By: TrevorDavid- Sunday, Jun 15, 2008 at 16:10

Sunday, Jun 15, 2008 at 16:10
Tony, fairly sure they come with a two year waranty.broke the hinges on mine after 18 months , they were replaced by evakool.


TDB
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Follow Up By: Member - Tony B (QLD) - Sunday, Jun 15, 2008 at 17:12

Sunday, Jun 15, 2008 at 17:12
Ta for that. Two things to do then. 1st find the reciept and 2nd (wonder why they have not replied to the email), Will email them again.
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Follow Up By: ExplorOz Team - Kerry W (QLD) - Sunday, Jun 15, 2008 at 21:59

Sunday, Jun 15, 2008 at 21:59
Tony,
Evakool have been very good on warranty claims, I would definitely re email them.

cheers
Kerry W
Kerry W (Qld)
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Follow Up By: Dave B (NSW) - Monday, Jun 16, 2008 at 00:05

Monday, Jun 16, 2008 at 00:05
Funny about that, I have a broken catch on mine and I emailed them early last week and still have no reply.
Is their system down?

Dave
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Follow Up By: ExplorOz Team - Kerry W (QLD) - Monday, Jun 16, 2008 at 11:43

Monday, Jun 16, 2008 at 11:43
Assume that they were pretty busy with the Caravan and Camping Show in Briz last week. Call em and see.

Id be very surprised if you ever have a problem getting service from any of these manufacturers these days.

cheers
Kerry W
Kerry W (Qld)
Security is mostly a superstition. It doesnt exist in nature. Life is either a daring adventure or nothing.
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Reply By: troopyman - Sunday, Jun 15, 2008 at 17:15

Sunday, Jun 15, 2008 at 17:15
BCF replaced my broken one with a new one .
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Follow Up By: Member - Tony B (QLD) - Monday, Jun 16, 2008 at 15:42

Monday, Jun 16, 2008 at 15:42
I brought mine at BCF as well, so far been a bit slack about finding the receipt, woops! Keep looking I will. Regards TONY
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Reply By: Member - Mark H (VIC) - Sunday, Jun 15, 2008 at 20:33

Sunday, Jun 15, 2008 at 20:33
I have the 150 Litre one that has 2 handles on each side. Loaded up you need two to lift it and even though I think the handles would break with the strain, they haven't. I don't leave it sitting in the sun though, always put it in the shade or have a tarp over it.

Cheers,

Mark.
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Follow Up By: Member - Tony B (QLD) - Monday, Jun 16, 2008 at 15:37

Monday, Jun 16, 2008 at 15:37
Ta Mark. I have a 200ltr on the boat as well a bit newer. 4 handles on that one, no problems with that to date, maybee a bad batch of plastic on some! Regards Tony
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Reply By: Coolman - Monday, Jun 16, 2008 at 07:16

Monday, Jun 16, 2008 at 07:16
Give them a call as well as email. I had problems with the hinges and could not have been happier with the service. Sent new ones without charge, no problem at all.
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Follow Up By: Member - Tony B (QLD) - Monday, Jun 16, 2008 at 15:40

Monday, Jun 16, 2008 at 15:40
Coolman. Thanks for that, looks like I caught them at a bad time, will pursue all advice posted and let you know if I too have success. Would not like to give a bad report if they are good on the follow up. Regards Tony
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