Trackabout - Great customer service
Submitted: Monday, Jul 21, 2008 at 11:36
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Member - RFLundgren (WA)
Just wanted to give Trackabout a wrap in the customer service department.
I have had a Safari for about 4 years now and over time had lost one of the catches that is used to secure the toolbox lid. Gave Tackabout a call last week explaining that I had searched high and low to find a replacement to no avail. The lady who I spoke with was very keen to assist and after confirming with one of the guys who build the campers as to which part I was refering to, said that she would post one down immediately.
Thursday last week the package arrived. Not just the piece I was after, but two complete replacement catches. No charge for this service and the camper has been out of warranty for alomst 2 years.
Cant get much better service than that I reckon. As is standard, no affiliation etc etc, just wanted to praise some great customer service in this day and age where it definitely seems to be lacking in so many business.
Reply By: Gramps (NSW) - Monday, Jul 21, 2008 at 13:37
Monday, Jul 21, 2008 at 13:37
Richard,
They seem to have a very good reputation. Have'nt heard much criticism at all.
ps No, I don't own one and I am not connected to them in any way.
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Reply By: Member - Bob S (NSW) - Monday, Jul 21, 2008 at 22:43
Monday, Jul 21, 2008 at 22:43
Hi Richard,
John Vezos who runs Trackabout is a great guy who is always prepared to help anyone with a problem. We have a Deluxe Off Road Camper and have always found John ( and his staff) very co-operative.
Look like you are another satisfied customer.
Cheers,
Bob
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