Glowplugs-see previous post 58626

Submitted: Sunday, Aug 03, 2008 at 14:38

ThreadID: 60440 Views:2328 Replies:6 FollowUps:3

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AdlelaideGeorge

I've just sent this to Glowplugs Australia:
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Dear Mr Wilson

I checked the glow plugs in my Triton today after noticing that the car didn't appear to be starting on all four cylinders-I noticed the typical symptoms.

I took out the two that I had not replaced with new ones that I got from you-they both checked out OK with a typical resistance reading.

I next took out the two of the four I had fitted from the batch I recently purchased from you-see the emails below accompanying this correspondence.

As the first glow plug appeared to be about to exit the threaded hole, I noticed that the body of the plug was turning but there was a resistance to it as it emerged from the thread. I continued to unscrew the body (I had no choice by this stage- having gone past the 'point of no return') and the body exited the hole but left the heater cylinder part of the plug jutting out of the cylinder head and still attached to the body by the heater wire! I had to see if the second one was in the same state and exactly the same thing happened to that one as I removed it too.

I managed to extricate both the broken glowplug heater cylinder stubs from the engine cylinder head after a bout an hour of very careful pulling and twisting on the heater cylinder stub that was protruding from the threaded glowplug hole.

I can't tell you how alarming it was to see both glowplugs fail in the same way. The material from which the heater tube is made must take on a 'set' from the extreme heat it is subjected too - that seems to be the only reason why it would jam and twist off in the hole as it is being unscrewed.

Whatever the reason, the low price can never justify such faulty products-they are clearly neither 'fit for the purpose' nor of 'merchantable quality' to use the terms of the trade Practices Act 1974, Pt V. Such a failure could have had catastrophic results for the engine.

I naturally expect a full refund by return. I will not be using the other 2 and will destroy them after hearing from you.

Yours faithfully
etc
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I couldn't believe it!!!!!!
George

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Reply By: Top End Explorer Tours - Sunday, Aug 03, 2008 at 14:48

Sunday, Aug 03, 2008 at 14:48

I hope you are just as quick to tell us if Mr Wilson comes to the party if he looks after you.

In fairness I would have waited for a response from him, before posting this thread.

Cheers Steve.

AnswerID: 318779

Reply By: AdlelaideGeorge - Sunday, Aug 03, 2008 at 15:06

Sunday, Aug 03, 2008 at 15:06

The post makes it clear it is a manufacturing fault and although I'm not in business (as you are) I do always act fairly and report everything. I'm sure he will refund and I'll post that result when i get it.

In the meantime I have reported accurately the facts so far. You may not like it - but that's the way it is.

Happy days

George

AnswerID: 318785

Follow Up By: Top End Explorer Tours - Sunday, Aug 03, 2008 at 15:31

Sunday, Aug 03, 2008 at 15:31

I don't have a problem with what you posted, As I said, In fairness to him I would have waited for his response, be it good or bad before posting the thread.

I'm not trying to start a sh#t fight with you, just saying it as I see it.

Cheers Steve.

FollowupID: 585288

Follow Up By: Nomadic Navara - Monday, Aug 04, 2008 at 00:40

Monday, Aug 04, 2008 at 00:40

I agree. It is not the case of receiving faulty goods that is a problem with suppliers, it is how you are treated afterwards that is the worry.

You indicate you are not sending the unused parts back. You do not really expect to get a refund for these without the supplier being able to inspect them do you?? You did not indicate you sent the broken ones back. From the tone of your posting I take it you probably did not return those either, did you send them back?

There is a possibility the supplier was supplied a bad batch. You are not giving him much of a chance to get some redress from the manufacturer. With your attitude don't be surprised if you don't get much co-operation.

PeterD

PeterD
Retired radio and electronics technician

Lifetime Member
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FollowupID: 585390

Reply By: nowimnumberone - Sunday, Aug 03, 2008 at 18:25

Sunday, Aug 03, 2008 at 18:25

well put george for puting up the post
you have told us so far that its a crap product lets see if they come to the party
it might have been a bad batch but the way they handle it will determine if its a company worth dealing with

AnswerID: 318825

Reply By: Malleerv - Sunday, Aug 03, 2008 at 18:40

Sunday, Aug 03, 2008 at 18:40

Did I read correctly. You are not sending the faulty glow plugs back for inspection or the two you have not used for refund.

What makes you think he will refund you money without inspecting said faulty parts or on return of parts not required.

Matt

AnswerID: 318828

Reply By: AdlelaideGeorge - Monday, Aug 04, 2008 at 11:43

Monday, Aug 04, 2008 at 11:43

For those interested, this is an update:
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Mr Wilson

I have bought 2 replacement glowplugs from Motor Traders this morning. They are of Japanese manufacture. The actual 'plug' part of the glowplug (the grey part containing the heater element) is some 1/4 mm smaller in diameter than the ones you supplied to me and which became jammed in the glowplug hole when I attempted to unscrew it. This is further irrefutable evidence that the ones you supplied are of a diameter that is too large for the cylinder head.

Yours etc etc

----- Original Message -----
From: George Edwards
To:
Sent: Sunday, August 03, 2008 10:39 PM
Subject: Re: Triton Glowplugs

Mr Wilson

Of what possible relevance is the size of the spanner? The failure could not have been caused by anything I did or did not do to the glowplugs-I merely screwed them into the threaded holes along with the other 2 'original' ones and unscrewed them all the same way-by way of hexagon on the body of the plug. You'll note that the 'original' ones (Mitsubishi glowplugs) suffered no damage. In fact, I have been able to re-fit the 2 that I replaced with the ones you supplied.

If I send the plugs to you i will the have lost the evidence that I may require if I am forced to take the matter further.

I must say I am flabbergasted at your response! You should immediately refund me my purchase money and pursue any remedy you may have with the manufacturer.

Of course, if you add the freight cost involved in me returning them to you to my refund, I undertake to do so I after your cheque has cleared. Alternatively I will deliver them to any Adelaide address of SA agents you nominate for inspection-I will not let them leave my possession and control until I have been refunded the purchase money

You may find a visit to the ACCC website and a perusal of the materials there of some benefit-www.accc.gov.au/

NOTE: This email correspondence is to be taken as sufficient notice pursuant to the South Australian Magistrates’ Court Rules.

Yours etc etc
----- Original Message -----
From: kenneth wilson
To: George Edwards
Sent: Sunday, August 03, 2008 8:43 PM
Subject: RE: Triton Glowplugs

Dear George,
I am very sorry to hear of your problem what size spanner did you use and what tention,
before anymore corro I would need to see the plugs and test them.
I would expect that you return all 4 if you are requesting a refund of any sort.
Regards Ken Wilson

AnswerID: 318950

Follow Up By: Top End Explorer Tours - Tuesday, Aug 05, 2008 at 08:04

Tuesday, Aug 05, 2008 at 08:04

So if you only put 2 out of the 4 plugs in I suspect they didn't fit properly, why did you stop after putting the second one in?? was it because you realized that they were the wrong ones??? I suspect after the 2nd one you realized they were wrong and tried to remove them and broke them, now you want to take this poor bloke to task.

You wont let him inspect them, did you check them side by side first to see if they were identical? obviously not as you would have seen the difference and returned them undamaged.

My guess is that once you realized that they were the wrong ones you just ripped them out and broke them, because you failed to check the properly before installing them.

From what I see Kenneth Wilson would like to help but you refuse to allow him to, A: inspect the parts and B: give him the courtesy of a fair go.

All Mr Wilson did was possibly supply the wrong parts ( something that is done world wide Daily), You on the other hand didn't check to see if they were right before installing them, so to me any damage that may have been caused to your car and any breakage done to the parts would be your fault, for not checking first.

You obviously have the means to check the thread diameter as you stated above you checked and found it was different, any thread that is different to the one you are trying to use will not work unless forced, this generally causes breakage, once again your fault.

As I said above you should have waited and posted the whole story, I hope you are proud of your self trying to take a bloke down for less than $200 worth of parts.

Steve.

FollowupID: 585609