Tow bar tongues
Submitted: Monday, Aug 25, 2008 at 06:17
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2TommyGuns
Purchased a tow bar tongue from Repco, box tube that slots into Hayman Reese tow bar secured by pin & R clip,
Mate reversed his ute on to it, busted a reverse light & a very slight ding, the tongue on my hitch appeared bent????? Very odd, should be capable of carrying a road train...
Well you know what I mean, on closer inspection & to my horror I found it had cracked, I returned the item to Repco yesterday, it will be investigated by their warranty claims people. Inquired as to where these items are made... Yep you guessed right, China. Mmmmm
I can't overstate the safety issues here!!!! & to be fair to Repco as they only found out about it yesterday I won't do a beat up on them but, I feel some info should be out there ASAP, so if anyone has purchased the same item from Repco just be aware that you may have a potential problem.
The item is readily identifiable from the indentation of the hex from the tow ball into the tongue on both sides, & that is I belive where the problem lies, they would be heated red hot to make the forming process easier, & they would be pumping them out like a sausage machine, can't have the process slowed down waiting for the little critters to cool down so they quench them... Any one who knows a little bit of metallurgy knows that's ok if done properly!! If not it can make the steel very brittle, which is what I think has happened here.
It might just be a one off case!!! Lets hope so, will post the outcome. Cheers... Tommy
Reply By: Member - Doug T NT - Monday, Aug 25, 2008 at 08:24
Monday, Aug 25, 2008 at 08:24
Rest my case for products from China ....AGAIN
.
I don't know when you blokes are gunna learn.
get the genuine parts. .
.
AnswerID:
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Follow Up By: Krakka - Monday, Aug 25, 2008 at 10:09
Monday, Aug 25, 2008 at 10:09
Doug, I brought a "genuine hayman reece" tongue, it is made in CHINA.
Regards Krakka
FollowupID:
589034
Reply By: Member - Fred G (NSW) - Monday, Aug 25, 2008 at 09:12
Monday, Aug 25, 2008 at 09:12
Not much DOESN'T come out of China these days, unfortunately.
We should regard these products as cheap replicas only, of more proven genuine items. Some work & most don't. It is a real concern when serious safety issues arise around these products. I think it is time importers and retailers that are eager to take our dollar for this rubbish are held accountable when they offer this stuff for sale. We shouldn't have to conduct a forensic on these replicas to identify where they are made, or how they are made, prior to purchase, or worse still as in Tommy's case, find out the hard way.
Cheers all,
Fred.
AnswerID:
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Follow Up By: 2TommyGuns - Monday, Aug 25, 2008 at 10:22
Monday, Aug 25, 2008 at 10:22
Yeah you're dead right Fred! There was nothing on the packaging to suggest it was made in China, & as you say, short of forensic testing what else can you do???? I've always been very sceptical of products manufactured in China but by the same token some of their gear is OK & will do the job just as good as the locally produced stuff... It all comes down to trust. In this instance I was got... I'll be going for a refund & a genuine Hayman Reece item this time round... "Once bitten" etc etc...
Cheers Tommy.
FollowupID:
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Follow Up By: Vivid Adventures - Monday, Aug 25, 2008 at 21:53
Monday, Aug 25, 2008 at 21:53
The issue is not where it is made. The issue is that REPCO are selling crap and with safety concerns a recall must be necessary... try www.notgoodenough.org or calling your local auto club.
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Reply By: DIO - Monday, Aug 25, 2008 at 09:41
Monday, Aug 25, 2008 at 09:41
If you want something that will 'do the job' go to a reputable supplier of said item(s). For a tow bar, go to a tow bar specialist. For brakes, go to a brak especialist. For tyres, go to a tyre specialist and so on.
Places like Repco, S/Cheap etc sell goods to a price not (necessarily) to a standard.
AnswerID:
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Follow Up By: Krakka - Monday, Aug 25, 2008 at 10:11
Monday, Aug 25, 2008 at 10:11
My genuine chinese hayman reece was from a towbar specialist.
Cheers Krakka
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Follow Up By: Cram - Monday, Aug 25, 2008 at 20:22
Monday, Aug 25, 2008 at 20:22
It may very
well come down to standards. For example someone producing products on behalf of Hayman Reece may very
well insisit that certain standards are met in relation tot he manufacturing process.
On the other hand a purchaser who sells discount products may not insist on the same quality review.
FollowupID:
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Follow Up By: Cram - Monday, Aug 25, 2008 at 20:23
Monday, Aug 25, 2008 at 20:23
It may very
well come down to standards. For example someone producing products on behalf of Hayman Reece may very
well insisit that certain standards are met in relation tot he manufacturing process.
On the other hand a purchaser who sells discount products may not insist on the same quality review.
FollowupID:
589153
Reply By: Louie the fly (SA) - Monday, Aug 25, 2008 at 18:03
Monday, Aug 25, 2008 at 18:03
We use about 2 ton of flat bar and a few ton a month of RHS sizes. We found that the tensile strength of Chinese steel was very inconsistent, as
well as the accuracy in sizing. We bend 50x8 flats on edge and found we had to rework over 50% of the bends. So its cheaper to buy certified Australian made steel in the long run.
I would have thought towbar tongues would be made of K1045 oor similar but I bet they're not; even here.
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Follow Up By: Michael ( Moss Vale NSW) - Monday, Aug 25, 2008 at 21:41
Monday, Aug 25, 2008 at 21:41
I would be too scared to use imported RHS for structural jobs, some of that stuff you cant cut, cant weld and cant grind.. Its a bit like some plastic products they sell to us from scrap plastic they import from us, different types are all mixed up and not compatible when moulded together but are lucky enough to get away with it in some thick products.. Michael
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Reply By: Member - Royce- Monday, Aug 25, 2008 at 18:45
Monday, Aug 25, 2008 at 18:45
what.... they didn't just replace it?
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Follow Up By: Flywest - Monday, Aug 25, 2008 at 21:14
Monday, Aug 25, 2008 at 21:14
Damnit I typed a long and informative reply - after logging on, hit preview and it said I wasn;t logged in and lost my entire response.
I now remember why I never came back to this
forum.
Fix the
forum so it works or keep losing the best people with the right answers.
Cheers
FollowupID:
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Follow Up By: Member - Borgy.. (SA) - Monday, Aug 25, 2008 at 21:59
Monday, Aug 25, 2008 at 21:59
Flywest..
"I now remember why I never came back to this
forum."
Why are you here now then??...As far as im concerned buddy do as your name suggests ...and keep going....BYE!
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Follow Up By: 2TommyGuns - Tuesday, Aug 26, 2008 at 06:59
Tuesday, Aug 26, 2008 at 06:59
C'mon "Borgy" cut the guy a little slack... We all suffer from "puter rage on the odd occasion.
I would like to see "Flywest" redo his reply as I feel this issue is going to turn into a real can of worms.
Cheers "TTTTTTTommy Gun"
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Follow Up By: Member - Ed. C. (QLD) - Tuesday, Aug 26, 2008 at 11:32
Tuesday, Aug 26, 2008 at 11:32
Flywest, Don't ya just _HATE IT_ when that happens???
(Been there, Done that;-))
Apparently it's a "time-out" thing..............
Easiest way I've found to overcome it, is to tick the "auto log on" when you log on, and she's all hunky dory:))
Catch ya later:)
| Confucius say.....
"He who lie underneath automobile with tool in hand,
....Not necessarily mechanic!!"Member My Profile Send Message |
FollowupID:
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Reply By: Flywest - Monday, Aug 25, 2008 at 21:17
Monday, Aug 25, 2008 at 21:17
The answer is to buy the 2 inch solid bar stock draw bar rated to 3500 kilos for the haman reece hitch, NOT the stupid case hardened plasticine 2 inch rolled hollow section drawbar designed to pull 6 x 4 single axel garden trailers.
Cheers
AnswerID:
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Follow Up By: Vivid Adventures - Monday, Aug 25, 2008 at 21:51
Monday, Aug 25, 2008 at 21:51
No - the answer is for REPCO to fully test their products (where it is made is of no consequence) and implement effective QA processes...
I would think the Department of Transport in the relevant state would want to see the product withdrawn with all the necessary recalls.
It doesn't look like REPCO have designed this one to pull anything - they have poorly specified it, and poorly managed their outsourced manufacturing.
FollowupID:
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Follow Up By: 2TommyGuns - Tuesday, Aug 26, 2008 at 06:52
Tuesday, Aug 26, 2008 at 06:52
Yep I've got another that is the solid bar job but I use that for my off road trailer & it's to high for the boat trailer, that was the reason why I purchased the other tongue, as for your disappearing script... Mate I've had the same experience, go to post it & you're informed you need to log on... Durrrr!! do the log on & then you find your post has done a runner... Mmmm time to smell the roses coz smashin the crap outta your computer is just gunna give you sore knuckles.
Cheers Tommy.
"Some times the biggest trouble maker you'll ever have to deal with looks at you from the mirror every morning"
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Follow Up By: 2TommyGuns - Tuesday, Aug 26, 2008 at 07:04
Tuesday, Aug 26, 2008 at 07:04
If you feel up to it FW, mate I'd like to see what you intended saying in the post you lost, one can never have enough ammo aye????
Cheers TG.
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Follow Up By: Patrol22 - Tuesday, Aug 26, 2008 at 19:21
Tuesday, Aug 26, 2008 at 19:21
Vivic Adventures
You seem to have the blade out for Repco....they are RETAILERS...they don't manufacture the product. This particular product is manufactured for/by Hayman Reece and it is up to them to do the
test etc.
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Follow Up By: Vivid Adventures - Tuesday, Aug 26, 2008 at 19:34
Tuesday, Aug 26, 2008 at 19:34
Tommy was very clear... it was not a genuine HR... Of course HR manufacture in China too, but they may
well have better QC.
Retailers carry the can for the product they sell regardless of who makes it, and you can bet Repco's buyers (and supercraps etc.) are crawling around looking for chinese sweatshops to make anything they think they can sell to an unsuspecting public.
Australia's Trade Practices legislation puts the onus on the seller as
well as the manufacturer.
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Follow Up By: Patrol22 - Tuesday, Aug 26, 2008 at 19:46
Tuesday, Aug 26, 2008 at 19:46
Vivid....regardless you and Tommy are both wrong in this regard. These tongues ARE genuine Hayman Reese products...and recalls ARE a matter for the manufacturer. The retailers responsibility is to raise the problem with the manufacture if necessary and replace the broken/faulty product as applicable. To take the example further...it is not a car dealers responsibility to initiate a recall on a motor vehicle....that is a matter or the manufacturer or the regulatory body to initiate. Having said that most retailers will remove any offending products from the shelf ...so to speak. But from what I can gather...this tongue was hit by a truck..it wasn't being used as intended when cracked and one or two faults doesn't form the basis for a recall or for that matter for bagging an organisation that initiated dialogue with the manufacturer's rep for warranty action.
No I don't work for Repco. I am a retired Navy officer who hates seeing good Australian organisation put to the sword for no valid reason.
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Follow Up By: Vivid Adventures - Tuesday, Aug 26, 2008 at 21:11
Tuesday, Aug 26, 2008 at 21:11
What the Patrol22... how can you say that? Are you always right, or just when you say so?
Tommy was the customer. Tommy was clear that it was not genuine HR and repeated that. In which case more than likely, Repco is the importer. What leads you to know better than Tommy? He has the damn thing in his hand and if it was HR it would have a plate on it to that effect.
It is a responsibility of the manufacturer/importer for sure - but in this case Repco is just that. And a recall would be needed, not just taking it off the shelf. Further they need to fully
test their products.
Sure - not what it was intended for, but the tongue being hit by a truck has identified an issue with the product which needs investigation and on the face of it looks like it need a recall.
So what if you're a retired Navy officer - and who is putting anyone to the sword... just making the case that if I had the offending article in my hand, I would be screaming about until someone at Repco showed that they cared, were analysing the issue and the extent of the problem for corrective action - perhaps a recall.
Get into your good Australian organisation and trip over the chinese paper trailer, chinese
tools that won't last one outing and numerous other Repco imported product and know a little more about what you're defending. This was par for the course with their heavily promoted, non-genuine imported products in my experience.
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Follow Up By: 2TommyGuns - Tuesday, Aug 26, 2008 at 21:31
Tuesday, Aug 26, 2008 at 21:31
Patrol 22 mate I don't intend getting into a pedantic slanging match with this one, BUT! If you want to start saying right from wrong
check your info first. Point 1. I'm not trying to put any company to the sword, all I want is for either party to take responsibility for a faulty product, what they do or how they do it is not my primary concern. what is wanted is a good swift proactive response, to date there has been scant regard to that!!
Point 2. I made no mention of the tow hitch being hit by a truck, I said a friend reversed into it at a speed less than walking pace.
Point 3. You state. "It wasn't being used as intended when cracked" ??????? To that all I can say is WTF. Maybe a figment of your imagination... I dunno!!!
Point 4. Good bad, indifferent Australian organizations need to be held accountable if they manufacture/sell dodgy products... This is a public safety issue... Lives could be at risk!!! Get it, if Repco or HR get their a$#e chewed out because of lack of accountability then so be it.
Cheers TG.
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Follow Up By: Richard Kovac - Tuesday, Aug 26, 2008 at 21:42
Tuesday, Aug 26, 2008 at 21:42
Well there you go Patrol22, it's sometime better to just sit in the corner and say nothing, and let the loudest people talk. because what ever you say is wrong .. LOL
Richard
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Follow Up By: Member - Ed. C. (QLD) - Tuesday, Aug 26, 2008 at 21:55
Tuesday, Aug 26, 2008 at 21:55
The debate here (mass debate???) seems to be about whether or not the item in question is a Hayman Reese product......
Repco cattle-dog
have a gander at page 7 and make up your own mind...
When I was in my local branch on the weekend, these were the only receiver hitches I saw, so I'm assuming it's the same store-wide??
| Confucius say.....
"He who lie underneath automobile with tool in hand,
....Not necessarily mechanic!!"Member My Profile Send Message |
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Follow Up By: Vivid Adventures - Tuesday, Aug 26, 2008 at 22:05
Tuesday, Aug 26, 2008 at 22:05
Thanks Ed - looks like HR have some work to do... this is not a case of Repco's QC processes alone... I wonder what documentation comes with that hitch re capacity...
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Follow Up By: Patrol22 - Tuesday, Aug 26, 2008 at 23:14
Tuesday, Aug 26, 2008 at 23:14
Vivid and Tommy....I knew I was right because I read the full script of both threads...and I also checked out the tongue I bought on the weekend...and rechecked Repco's catalogue..(thanks Ed C for the link). I just get a bit narkey when a thread like this bags someone..anyone for that matter...on the basis of very little or maybe even flawed evidence. But hey what the hell we'd all expect someone to bag our business out loud on the basis on one, perhaps 2 failings...even when we try to make things right like Repco seems to have done or tried to do in this case.
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Follow Up By: 2TommyGuns - Wednesday, Aug 27, 2008 at 00:00
Wednesday, Aug 27, 2008 at 00:00
Patrol 22...
Now you're starting to annoy me!! "Very little or maybe even flawed evidence". What are you suggesting?? I've made the whole thing up, your propositions are ridiculous & stupid to the extreme, I find your script insulting & degrading, arguing for the sake of argument with no logic.
Just who are you representing here?? Repco??? It sure sounds like it! If bagging a business because they sold an item that failed offends you!! Try this scenario... The failure caused the driver to loose control & collided with an oncoming vehicle... Causing the death of your family!!!!!... How do you feel now Mr Righteous.
When the penny drops maybe you'd like to make an apology.
No salutations
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Follow Up By: Patrol22 - Wednesday, Aug 27, 2008 at 07:32
Wednesday, Aug 27, 2008 at 07:32
If sound and reasoned argument offends you then imagine just what your emotive and almost libleous language might do to others. And, no I'm not an advocate for Repco but I am an advocate for evidence-based argument. There are no pics of the tongue, no proper evidence of what caused the problem, no evidence that this might be a whole-of-product issue - ie absolutely nothing that would stand up in court. But hey, keep going maybe a lawyer for Repco and/or Hayman Reese will try an reason with you in a different way. I'm outa here now and won't return to the thread regardless.
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Follow Up By: 2TommyGuns - Wednesday, Aug 27, 2008 at 10:52
Wednesday, Aug 27, 2008 at 10:52
Oh yes you will... because pedants like you can't help themselves!!! Libelous language... Man that's rich coming from you!! You're a real hoot Patrol22!!! You haven't quite got the courage to call me a liar & fraudster have you?? But keep talkin it up big guy... You're sending a shiver up me spine... You're a bloody coward!!! Typical of your ilk, fire off a couple of shots & when the action hots up you wilt under the pressure... Your Navy mates would be proud of you... Not.
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