Willow Diesel Jerry Can Follow Up

Submitted: Monday, Oct 20, 2008 at 13:43

ThreadID: 62713 Views:3459 Replies:4 FollowUps:4

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Sir Kev & Darkie

about 6 weeks ago I posted about the trouble I had with the Willow Yellow Diesel Jerry Cans. See thread here.

I can now say that Willow have just called to say that there was a fault with the jerry cans and that they are replacing the 2 faulty jerries with the new model FOC. The new model is the one with 2 carry handles (one on top and one on the side).

All I can say is that I am delighted that they would replace them as I had lost the reciept and was not expecting them to come to the party.

Cheers Kev

Russell Coight:
He was presented with a difficult decision: push on into the stretching deserts, or return home to his wife.

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Reply By: Member - Porl - Monday, Oct 20, 2008 at 14:22

Monday, Oct 20, 2008 at 14:22

Great, cause i just bought one and I did buy that model cause it did have the handle on the side as well.

AnswerID: 330893

Follow Up By: Sir Kev & Darkie - Monday, Oct 20, 2008 at 14:48

Monday, Oct 20, 2008 at 14:48

I am now hoping that they turn up before the end of the month so I can use them for the trip to the Pyrenees. If they are RS as well I might as well return them in person to Willow HQ in Melbourne ;)

Russell Coight:
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FollowupID: 598549

Reply By: MEMBER - Darian (SA) - Monday, Oct 20, 2008 at 14:47

Monday, Oct 20, 2008 at 14:47

Ah...... the good feeling we get when consumers are happily offered the justice we deserve :-o)..... BTW........ our SA manager of the Fair Trading department says you don't even need a receipt in cases like this - its their can, and its faulty - that's all the evidence required.

AnswerID: 330899

Follow Up By: Sir Kev & Darkie - Monday, Oct 20, 2008 at 14:51

Monday, Oct 20, 2008 at 14:51

Was still good to see that they didn't hesitate to replace them though. After the mucking around Toll gave them for the return of the jerries, which they only recieved today. They were quick to phone to say they were replacing them.

It is a shame that more companies (particularly a vehicle manufacturer) don't follow suit.

Cheers Kev

Russell Coight:
He was presented with a difficult decision: push on into the stretching deserts, or return home to his wife.

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FollowupID: 598550

Reply By: Blaze - Monday, Oct 20, 2008 at 18:38

Monday, Oct 20, 2008 at 18:38

Kev maybe you should send the report to Nissan give them some hints with how warranty should work LOL

AnswerID: 330928

Follow Up By: Sir Kev & Darkie - Monday, Oct 20, 2008 at 18:57

Monday, Oct 20, 2008 at 18:57

I see you read between the lines in my earlier follow up LOL

Russell Coight:
He was presented with a difficult decision: push on into the stretching deserts, or return home to his wife.

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Reply By: TerraFirma - Tuesday, Oct 21, 2008 at 11:28

Tuesday, Oct 21, 2008 at 11:28

I have 10 of them and one or two have leaked because the black o-ring had fallen off, the spouts don't stand up to continous bending as they crack etc and the o-rings fall off when your not looking, never the less they have been invaluable for my trips off shore in my boat

AnswerID: 331016