Toyota vs Nissan service

Ahhh Captain you are going to start a NissToy war
But I must agree - when under warranty my 100S had various jobs done by Toyota - no questions ever asked - even replaced the trim on the LH rear panel under warranty - it got ripped of by a branch. Replaced a switch on the side of the gear box (controls the 4WD control) got ripped off by a branch in a rough creek crossing. Put a new chip in the gearbox controls when I commented on it.

Captain

Yes, I am afraid you are starting an unwarranted debate. You are relating a tale of bad service by a Nissan Dealer? or the Nissan Factory?

We bought two Nissans a while ago from a country dealer. The diesel is my toy(and very second hand) and has not been back but I have bought some spares from that dealer for it. The Xtrail has had all the major services done there and even after warranty expired and there have been three recalls by Nissan for minor corrections. We have nothing but praise for that dealership in our dealings with them.

Whereas there have ben some issues mentioned on this forum about Nissan's lack of customer service from the Head Office perspective I wonder just how many 'good news' stories there are compard to the 'bad news' ones perpetuated on this forum?


Cheers

Hi Captain,
just to give a good story about Nissan, when we bought our second had 2003 GU from an auction two years ago we took it on a holiday within weeks of getting it and it overheated all the way to Ningaloo and back! We took it in to our local Nissan dealer (it was still under warranty) and they discovered the radiator was blocked up with spinifex. (the car had come from up North) They cleaned it out without question and at no cost to us. I know it may only have been a small job but it wasn't really a warranty job and the quality of customer service was excellent.
Michelle

If they were the same price you'd have to get the Toyota.

Only problem is the Toyota's got an independant front end and is $20k more.

Maybe a 2year old Landcruiser is the way to go over a Patrol??

G'day Captain

Like you i dont want to start a Nissan vs Toyota thing either....But in all fairness most of the issues with Nissan 3litres appear to happen when the vehicle is out of warranty??....Now i know that modern day motors should definetley last a lot longer than what these things are...and seriously i think Nissan should be held accountable for them ...My question , not just at you btw, is apart from the motor probs, is the customer service for any other issues acceptable?? Has anyone had a motor go before their warranty expired?? and if so what was the service from Nissan like??

Cheers....Borgy (with adjusted attitude)

Yeah I had one go at 140000km still in warranty, they retrieved the vehicle, fixed it and I got it back OK
Nissan Aust decided coolant and some other major repair were due then anyway so they wouldnt pay for this !!!!!

Dealer tried a bit but then now they have gotten worse. Need to book in service 3-4 weeks in advance, then they come back with problems or requested fixes not done.
Current 4.2tdi has an issue where sometimes it wont turn off - 3 years and 80000km still no fix from Nissan
Dealer doesnt care either
JR

Reread my post - they did pay for the engine repair but not the scheduled service items like coolant, oil, filters etc
And there was some item (big $$ ) which I had to pay for because it was due to be serviced then anyway
I thought this was a bit rich seeing as I had to rent a car for work for 3 weeks
JR

Seeing as this thread is talking about dealer service here is my recent experience. I was travelling Brisbane to Perth with an older Troopy and started to get an occasional horrible graunch noise from the left front area whilst travelling down the Great Central Road. By the time I got to Kalgoorlie it was happening often enough to need some attention. Checked out several mechanics who all said that they could not even look at it for almost two weeks. Went to Toyota and they spent some time checking to see if they did actually have the parts (swivel bearing set) on the shelf. They actually got the parts package out of their store and compared each part with their on screen exploded view of the hubs. Only when they were sure that they had all of the required bits in stock did they see if they could fit me in to do the job. The parts kit comes as an axle set (both sides) and the job book schedule did not have enough spare time available so the office woman asked if I would accept only the broken side being replaced and as I was travelling take the parts to have the other side fixed elsewhere at a later date. Then she had an idea and went out to the workshop to see if anyone wanted to do some extra hours. Result, bring the vehicle in by 6 am tomorrow morning and we will have both sides done before lunchtime. All the people I spoke to were very professional in their approach to the job required and bent over backward to fix a travellers problem and get them back on the road again.

An interesting bit of info from a sales person at Kalgoorlie, 8 month backlog on orders for new Troopies (a couple of hundred on order!). At the request of mining companies they were 'de-rating' the new V8 Troopies by putting a new chip in the engine management box. It seems that all the extra power was going to the heads of to many drivers resulting in speeding and accidents.