Wednesday, Dec 03, 2008 at 22:54
Tessa
as part of my emails to the usa, i mentioned that i had a "friend" (you) that was in the same situation as me, same car, same controller, same faults but you could not find your receipt of purchase. i did not say when you bought it or how etc, left it as implied that you could not find receipt so had no proof of purchase now except it is fitted in your car. i asked him if he could assist you or give any advice. The following is what i sent him in my email on your behalf:
PS. i know someone else here in Australia with the exact same situation as I was in,, except at the moment she cannot locate her receipt. She has the same car, same tekonsha voyager, same problems - brake lights come on randomly draining the battery etc. Is there anything that she can do to have it changed over due to this fault they seem to have had back then? Thank you Mick
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Paul from usa sent me back a reply and to me he implies with or without a receipt dealers in Aus will probably still not replace it but he may be able to assist anyway. his answer is as follows:
Mick,
For your friend however there are many dealers in AUS that are unwilling to exchange even if you have a receipt. If she continues to have problems with exchanging a defective control feel free to write back to me and I will see if one of our reps over in AUS is still available for warranty. Thanks Again.
Respectfully,
Paul
Paul Osborn
Cequent Performance Products, Electrical Division
Technical Service Representative
(888) 785-5832
From: posborn@cequentgroup.com
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TESSA - I would strongly suggest you write an email to Paul Osborn as he does write back and promptly too. Tell him how you were forced to pay for a replacement and is there anything he will do to help. Hopefully he will get your supplier to send the invoice to him and recredit him and supplier recredits you OR he simply recredits you himself. My point to him would relate to the fact that had an official recall been done it would have been replaced. You cannot locate your receipt and dont remember when it was fitted. And its faulty type so regardless of the "when" it is still faulty. Hopefully he will help you out.
I was just lucky that after i showed his email to Camec they gave me a replacement, arranged to pay the auto elec to fit it (so i kept warranty on the replacement). i was lucky coz they could have said wait until tekonsha usa guarantees to pay for it but they took it on face value of his reply (and they kept a copy)
If you have any questions please ask but maybe better if i had a direct email for you rather than thru here?? persist with it and good luck - mick (pradoz)
AnswerID:
338146