Thursday, Dec 18, 2008 at 12:28
Bought a FORD extended warranty for 3 years and 3 or 4 grand on the F 250.
Was up in the
Pilbara, when an electrical short developed, that n one could diagnose, out of all the auto sparkys and diesel fitters etc up there - and no Ford Dealer at the time.
Vehicle was being repaired at one or another workshop for 5 months before it was fixed.
Had NOTHING but trouble with the Ford extended warranty which should have covered it and ended up a few grand out of pocket as
well - in the end it was only intervention by the police that got me my truck back.
Lets see Ford sod their extended warranty cover to some insurer - even tho that detail was NOT in the FORD extended warranty cover paperwork.
They complained because the work wasn't being done by them but there was no dealer in the
pilbara at the time nearest ones were
Broome or
Carnarvon, and Ford wouldn't pay the few grand trucking fee to get it too a dealer.
I ended up paying about $400 to truck the vehicle on a tilt tray myself to Karatha for repair, and had to buy the software etc from America to diagnose the fault so any of the diesel fitters could work on it and have even half a clue what was wrong (another 600 odd).
Once it was 'fixed' - I had to pay another $1500, to the repairer as "my share" of the bill that Ford and their waranty insurer wouldn't accept liability for.
Ford state custmer service manager claimed that they had changed their insurer for extended warantys that year and the previous firm were miffed as a result they were NOT approving ANY claims on Fords that they had been paid to assume the liability for in previous years, to get back at Ford by upsetting every customer.
In the end the repairer wouldn't release my vehicle to me despite the total $2.5K I had already paid out - because neither Ford nor their insurer would PAy for the $3K balance of repair cost.
I ended up going to the
police Station and explaining my predicament, and laid charges of theft against the Ford State Service Manager and their Insurers CEO, personally.
Got my vehicle back within 1 hours after weeks of arguments and every man and his dog trying to duck and dive from their responsibilities.
The fact I had paid so much of the claim that the Police thought I had been MORE than reasonable, was what tipped the balance in my favor and decided them to act on my behalf - normally it would be a civil matter - but when presented with the fats they decided a case of auto theft could be made and tok the repairers busoness owner into custody and had an arrest warrant made out for the Ford and insurer who were making life tough - and sent a copy to the two individuals involved in
Perth &
Melbourne.
I had the vehicle delivered back to me within the hour...
Please don't waste your money on these extended warranties - in my experience they are not worth the paper they are printed on, they will use ANY excuse to deny all liability etc etc and hope you give up and go away.
The liabilities are onsold to insurers and underwriters - whose relationships with the Car companys change and basically they are all just theives.
As others have said, save your money, put it in an interest bearing account.
Theives of this white collar variety do NOT deserve your hard earned $
Cheers
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