waranty issues

Had an 60 series in 90 that just ran out of warranty and the aircon compressor blew.

Toyota did not help out initially but after going to Fair Trading in WA (as it was called back then), they did an out of warranty claim and replaced it....no cost.

FT advised that out of warranty claims occured often when it was something significant that should not have broken down.

That said....a lot of water has gone under the bridge since then, so it might not happen like that these days.

Good Luck with your mate.

Hi there. As you tell the story, this is NOT an 'out of warranty' issue (such as 'fitness for purpose'; 'should last longer', etc.).

If the fault was reported within warranty, as you say, then that means it was exactly that: WITHIN warranty when reported. The fact that the dealer unsuccessfully tried to fix it, and then the warranty period expired, is irrelevant. If the fault occurred within the warranty, then the warranty should cover the rectification.

A suitable letter to Hyundai, holding them responsible to honour their warranty, under the Trade Practicies Act, and relevant State legislation, may be in order.

Chris (SA)

Jim,

It's a crock.

The one you may remember is when I took on Mitsubishi over an aircon that died 18 months out of warranty.

Had to do it at Small Claims (now VCAT).

Cheers,

Jim.

I have a landcruiser that I bought second hand, The new vehicle warranty on this was 100000k/ 3years.
The air conditioner compressor seized up at 125000, + 2 months over 3 years, past it warrantable term, so I asked about warranty anyway.
The service bloke gave me a flat NO, so I asked if I could speak to some one higher up stating that I know that Toyota can do out-of-warranty claims.
The manger said, with that many K's I don't think that they (Toyota) will help, but will have a look and determine what went wrong and submit a claim and see how we'll go.
Toyota came to the party, 50-50 parts and labour, however I have to pay for re-gas and also belts as they are consumables.
If Hyundai head office has flicked him already I don't know what else you can tell your mate to do, except not buy another Hyundai
Shane

Hi,
I think I would get your work mate to go back and ask to talk to the Manager/Owner of the dealership about his concerns, and give them another chance to retify the problem. If that fails he should politely mention that he would be seeking advice from the relevant authority that deals with such claims. IMO because the mechanic had previous knowledge of the fault there, you would hope that would be enough to acknowledge that there was a fault. If that does not bear any satisfaction then I would have him make mention that ACA and the likes love stories like this. Make mention of how 'Hyundai' are advertising how 'Generous' they are these days.

Hmm, it's a hard one if you don't have the bottle to confront people over these sorts of things. And I guess the only satisfaction he would have would be as others have said, and tell everybody and anybody that cares to listen.

I think Australia has to have 'Lemon' laws and make each state and territory have uniform laws when it comes to consumer protection.

Just my two bobs worth, I wish him well in having the problem fixed.

Most people seem to blame the manufacturer for knocking back warranty claims. The way I see it, is that it is the dealers who either have a claim approved or not. If the dealer was on your side and put in a claim saying there was a problem that should be covered it usually will be. Which is one reason I usually deal with the same dealer and try not to screw them too much, as they will look after you. Even with motocross bikes, which dont have any warranty, the dealer I get my bikes from will either push the manufacturer for repairs or to at least to supply parts and because they do that for me, they keep getting my business.
Chris

This is the bit you have to be able to prove 'beyond reasonable doubt'
"one week before the warranty run out he took it in to get the gearbox checked, they changed the oil and said should be right"

If he took it in ONLY to get the gearbox checked, nothing else, and then the gearbox died just a few days later, you may have a VERY good case !!

Hope he has kept the receipts for the gearbox 'service' !!

Mainey . . .

Agree,

While it was in the shop a few days earlier it has to have been to investigatet that problem which he nows wishes to claim under warranty... if by chance he simply had the service done and then it died a few days later then I would be inclined to say that they can hold their ground if they wish.

IF however, the gearbox problem was reported within the warranty period then regardless what they say to your face it is within the warranty as the problem was identified and brought to the dealer attention within time...

Your mate has to be assertive and if all else fails start off with your Office of Fair Trade or equivalent for your state for assistance.. I work within the insurance industry and have previously worked within Fair Trade and can assure you that they should be able to help and if not then their investigation will assist with a claim through the small claims court.

best of luck with it.

he needs to get back to the dealer and get the job card pronto. if what hesd saying is correct it should have on it about checking the gearbox.

i have stitched up toyota a couple of times claiming things wernt fixed because i didnt ask or make it clear --------- the job card doesnt lie