Thursday, Mar 26, 2009 at 19:31
Hi Lex
At least this is a good debate, but would like to clear a couple of issues up.
What is stated on the web is correct, as what they are saying is that there are certain parts inside the unit that are able to be reused. That is why they specify the 12 year life from new. I find it very odd that the
Brisbane office did not know the correct facts that they have given you. I was able to read your reply during work hours, but unable to reply until now.
After reading you reply's, I personally rang the head office in
Sydney (I think option 3 for technical enquiries) and was told the exact information that I was told by
Adelaide. What the technician has told me is as follows
Basicly when you take your MT410/MT410G in for a battery replacement, a new/refurbished unit will be supplied to you, as like a have said before, once the case in broken, there is no way that the unit can be reassemble without first being sent to the factory. Some of the parts will be used again, while the rest will be new components.
I do not get where you are informed that the unit only has a 14 year life. Every 7 years, if you send the unit in, you will be given a replacement unit, so if you engrave your original unit, the new unit that you receive will be minus your engravings. It is not just a simple task of ripping the back off, new batteries in and your old unit back.
As a consumer, providing that you do the right thing, have the unit serviced in the recommended time, you have a new unit every 7 years.
It does not get any clearer that this.
Like I said above, give
Sydney a call, they will confirm have I have stated.
Cheers
Stephen
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