Nissan Motor Co worried about their Reputation,

What reputation would that be???? Nissan are a disgrace!! Michael

Nissan Japan, or Renault are probably fishing to see if they have any market share left if the bring out a new model Patrol.. They may get a rude shock for their past arrogance!! Michael.

I've bought 2 new Nissans over the past 10 years. A GU2.8 tdi in 1998 and a Navara D40 in 2008....my experience with my local dealer and nissan has all been positive. Indeed the local dealer even calls up about 7-10 days after a service to ensure the everything is OK and that I was happy with the service and staff. Seems my experience is not shared by all.

We've bought 3 new Nissan vehicles and they routinely send you those forms. Usually get a letter from the dealer principal (saying how much they like you as a customer) just before the Nissan Australia survey form arrives.

Daza
i hope i get one of their surveys.........the truth and only the truth will be told your honour!!!

Perhaps the message is finally getting through.
It takes websites like these to get the horror stories out regarding failures and service, otherwise the dealers just say "first time I've seen that problem".
As I've said before here, even good products have the occasional failure, but it's the warranty/after-sales service that determines whether the product is suitably remedied and whether the buyer is, in the end, satisfied with the product.
In most cases, I had warranty work ultimately handled ok by Nissan dealers (sometimes it took a terse email to H.O.), but the "try-ons" I've had leave a bad taste in the mouth.
Gerry

1966 I started my mechanic apprenticeship in a small country town with a garage that had taken a floor plan to sell Toyota vehicles.
The other apprentices in town worked for the BiG THREE .... Holden Ford and Chrysler. The standard comment at that time was along the lines of " How can you work on that Jap crap".
After working for most manufacturers since then it has become obvious that the one and only aim of vehicle manufacturers is to sell new vehicles.
After sales service runs a very distant second ( except for two manufacturers) despite all the claims of factory trained staff etc. How many factory trained staff do you find outside reasonably sized towns anyway.
Service personell are very poorly paid in comparison to other trades and mechanics are constantly moving from one job to another because of job dissatisfaction so that the " authorised dealership" is probably employing a tradesman from another manufacturer anyway.
Reputation of manufacturers to me comes down to whether they have bothered to set up a service network outside the major cities. All vehicles breakdown and near the populated areas it's Ok to drive any rice rocket because the RACQ will be there in 1/2 hour to get you anyway. Across the top half of Australia where I've worked the only two with any service rep. that I've come across are Toyota and Nissan.
There was a few surveys done that showed Honda to be the most reliable vehicle. Does that mean it's best to take a Honda across the Gibb Road?? I don't think so.
Maybe manufacturers should just get on with providing a good service in areas where people use their cars.
My apologies for the length of the ramble.

Nissan had a good reputation. Unfortunately the 3.0L iTD's continuing problems once they get beyond 100,000km, and Nissans trying to wash their hands of every single failure on minor technicalities has destroyed that reputation. While following up on the failure of mine and my parents it seemed that Nissan's initial respone to all major failures of the 3.0L is to first deny any claim in the hope that they will go away. Any good reputation Nissan had is now gone, I was a happy Nissan owner, switched to Toyota, they would now have to give me one virtually for free before I would go back.

Snowy

Oh what a feeling, TOYOTA!

I want to do one of those surveys for Nissan. No need for me to tell any stories........ :) I will tell them the facts. The same facts I told the 40 (AND COUNTING) other people that WERE considering a brand new Nissan. None of them bought one in the end.
AS far as Nissan is concerned, my waranty ran out at 40 000kms and only 1 year.

Here is what I have heard on the bush telegraph SO PLEASE dont shoot the messenger. Nissan are allegedly bringing out a big V8 turbo diesel and or petrol to compete with Toyotas Turbo diesel and petrol verions of the Landcruiser 200 Series and the other V8 turbo diesel - reminds me of the old troopie. Whether there is any substance in the bush telegraph, remains to be seen. As I said PLEASE DONT SHOOT THE MESSENGER, Its what I have been hearing for sometime- maybe its true and maybe not . Time will tell sooner or later, but at the moment they have nothing to offer the public at the moment, other than the 3.0 litre and they are not selling due to past reputations