No warranty on Cooper tyres above the Tropic of Capricorn.

Submitted: Thursday, Aug 28, 2003 at 21:50
ThreadID: 6898 Views:7724 Replies:12 FollowUps:8
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The local tyre bloke here in Darwin told me yesterday that there is no warranty on the cooper tyres above the tropic of capricorn..... I told him that was suprising as I thought there was a minimum Km warranty provided you met the rotation and balance requirements. How many of you lot have heard that. If it is true then the manufacturer would be able to void anyones warranty if they only prove the vehicle has been driven to the north of this country. Is it BS or fact?
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Reply By: Truckster (Vic) - Thursday, Aug 28, 2003 at 22:02

Thursday, Aug 28, 2003 at 22:02
Maybe Diamond can help here, I think theres no warranty out of metro area, he is in Bendigo, and theres none there..

Could be wrong.

They are scrapping the tire warranty thing soon anyway.
AnswerID: 29509

Follow Up By: Member - Mark- Thursday, Aug 28, 2003 at 22:15

Thursday, Aug 28, 2003 at 22:15
I owned a set of early Cooper LTs which suffered from tread separation at 47000kms. Cooper came through with a warranty claim based on 52% remaining on the tyres.

I live in country Victoria and the tread separation occured in outback NT.

I was talking last week with the local Cooper agent and the warranties still exist.
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Reply By: Slammin - Thursday, Aug 28, 2003 at 22:29

Thursday, Aug 28, 2003 at 22:29
Just went down the path, No Warranty out side of capital/metro areas. Bought them anyway.
AnswerID: 29516

Reply By: Member - Nigel (QLD) - Thursday, Aug 28, 2003 at 22:56

Thursday, Aug 28, 2003 at 22:56
In FNQ I was told that you get the warranty if you live down south and it covers you even when you travel up north...

BUT if you live up here then no warrranty.
AnswerID: 29522

Follow Up By: Gazza - Friday, Aug 29, 2003 at 14:07

Friday, Aug 29, 2003 at 14:07
I got told by the BFGoodrich dealer in Cairns that he would not supply a 70 series All terrain because they are unsuitable for use in FNQ!!
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Follow Up By: Gazza - Friday, Aug 29, 2003 at 15:28

Friday, Aug 29, 2003 at 15:28
I got told by the BFGoodrich dealer in Cairns that he would not supply a 70 series All terrain because they are unsuitable for use in FNQ!!
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Follow Up By: Member - Nigel (QLD) - Friday, Aug 29, 2003 at 18:49

Friday, Aug 29, 2003 at 18:49
Doesn't every tyre shop in Cairns sell BFGs? So what did he recommend?

I run 235/85R16's BFG AT's on my Patrol

I tried the Goodyears - useless off road, but not bad on the blacktop, but wore too quickly.
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Reply By: JohnH - Friday, Aug 29, 2003 at 15:49

Friday, Aug 29, 2003 at 15:49
Thanks for your replies folk's. I bought a set even without the warranty anyway. It's my first try at the coopers so it will be interesting to see how they hold up. I got the 255/85R16's and they are on my Chev Suburban so it will be intereseting to see if they can handle the weight.

Cheers

JohnH
AnswerID: 29558

Reply By: diamond (bendigo) - Friday, Aug 29, 2003 at 18:06

Friday, Aug 29, 2003 at 18:06
gday john.
as truckster said im in bendigo wich is about 2hrs from melb and there is no waranty.
the waranty they are talking about is a milage waranty is the tyre fails through something like a sepo there is still a waranty covering that.dont panic there a fantastic tyre i do sell them but i aslo use them.—~‘¬‘¥•s’B
AnswerID: 29580

Reply By: howesy - Friday, Aug 29, 2003 at 20:37

Friday, Aug 29, 2003 at 20:37
Why would you bother, coopers are way overpriced for what they are. You can get 100K out of most good tyres if you treat em right.
AnswerID: 29600

Follow Up By: Member - Bonz (Vic) - Tuesday, Sep 09, 2003 at 19:33

Tuesday, Sep 09, 2003 at 19:33
hahahaha you can get 100,000 km's out of a do-nut too if you treat it right........So many places to go!
So much work to do :0(
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Follow Up By: howesy - Saturday, Sep 13, 2003 at 16:33

Saturday, Sep 13, 2003 at 16:33
My point exactly big boy. I cant see the sense in paying double the price for something that wont perform any better.
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Follow Up By: Member - Bonz (Vic) - Sunday, Sep 14, 2003 at 10:29

Sunday, Sep 14, 2003 at 10:29
Yer bit I treated my Coopers poorly and got 140000 out of themSo many places to go!
So much work to do :0(
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Reply By: Member - Neil (N.S.W.) - Saturday, Aug 30, 2003 at 08:08

Saturday, Aug 30, 2003 at 08:08
john
Had a set of toyo open country on a hilux got 120k
i must admit they were stuffed at change over but very happy with them
they started to seperate along the beed
ran a set of yokos after that $ involved
now running coopers at the moment
and when time comes im back to toyo's GONE WOOP-WOOP
AnswerID: 29619

Reply By: Greg(Port Hedland) - Saturday, Aug 30, 2003 at 08:47

Saturday, Aug 30, 2003 at 08:47
I have a set of Cooper ST's and done side wall damage to them on atrip up thru the Callawa track which is on the edge of the Great Sandy Desert. Both the Retailer "Tyre Power" and Cooper tyres were very simpathethic I got all 5 tyres replaced for significantly reduced cost. I wil be buying them again.
AnswerID: 29622

Follow Up By: petprass - Sunday, Aug 31, 2003 at 10:49

Sunday, Aug 31, 2003 at 10:49
Greg,

Was the side wall damage due to a manufacturing fault or wear and tear?

Peter
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Reply By: Goona - Saturday, Aug 30, 2003 at 15:44

Saturday, Aug 30, 2003 at 15:44
Ihave just taken 1 tyre back to the dealer after tread seperation and had it replaced no questions asked
AnswerID: 29639

Reply By: kiwibiv - Tuesday, Sep 09, 2003 at 12:49

Tuesday, Sep 09, 2003 at 12:49
After reading about warranty concerns re Cooper tyres, my mate went and enquired at our local dealer and this is what happened:

We run on a set of Cooper Discoverer S/T's purchased new from our local Tyre Power outlet. not wishing to quote the manager here is my understanding of what he told me today regarding the kilometre warranty. (Iwas also shown the paperwork that supported this)

Cooper Tires (US spelling) say that "The milage warranty is available only from authorised Cooper dealers in capital cities (Conditions apply)"
This statement appears on Cooper specification sheets. For the warranty to be honoured by Cooper, this breaks down to the following points:
1. you must purchase the tyres from an authorised Cooper dealer in a capital city. (Our dealer thinks this means you must reside in the capital too)
2. the tyres must be rotated every 10,000 kms by the authorised dealer which will include balancing and wheel alignment. User pays of course.
3. if the tyres don't reach the guarenteed kms and you have done all the right things according to the warranty conditions, then Cooper may provide you with a pro-rata credit for the portion of wear you have not received. eg if 80,000 kms was the guarantee and wear-out occurs at 70,000kms, then you may be in line for credit of 1/8th of the wholesale price!!! Seems tyres would have to perform badly for this to be any real benefit to the user.
If you purchased your tyres outside a captial city, as I did, it might be in you best interest to go and discuss this with your dealer. I did and I haven't been deserted by my dealer!!! The personal chat was very much to our benefit and hope others will get a similiar result from their dealers. Worth a try!!!
AnswerID: 30569

Reply By: Smokey - Friday, Sep 19, 2003 at 10:40

Friday, Sep 19, 2003 at 10:40
l read with interest all the comments on the Cooper tyres. Recently we returned from a trip which covered the Tanimi, Oonadatta, Gibb River, Cape Leveque and Savanh roads. One of our Cooper Discoverer St started to lose chunks of tread and in one case it came off doen to the wire. On our return l went to an authorised dealer who told me that the tyres are not covered by "impact damage" an as such l would have to pay for a new tyre. As it was a safety issue l replaced the tyre at my cost but was not happy. I then followed up with the Cooper distributor hear and he proceeded to explain to me that even though he had not seen the tyre it was obvious that l was not running the tyres at the correct pressure for the road conditions and the weight that l was carrying. This is not bad as l had only discussed this issue over email and a short phone call. I asked him at what pressure should l run my tyres and he said that the company would not reccommend a pressure as they would be held liable and that it was up to me. After surfing the web, l found numerous people making different statements in regards to tyre pressure but none would none would say exactly and that it was up to the user. Now this sounds like a "Catch 22" situation, l am not a novice at 4wd but then again l am not as experienced as some, so in my opinion when one tyre fails so badly and the other three only suffer normal tyre wear it appears that it is a failure. Just to end this conversation the closing comment by the person from Cooper who l was talking to said "we this has be an expensive lesson for me", not really what l needed to hear.
AnswerID: 31498

Reply By: Member - Wherethehellawi - Friday, Sep 19, 2003 at 18:20

Friday, Sep 19, 2003 at 18:20
warranty's apply to manufacturing faults only!!
if it blows cos you ran over a rack...then bad luck...

If you run under inflated and it peels apart...bad luck again...its not the manufacturers fault but you might just be able to make a false claim if they dont look close enough.

If you run at correct pressures etc etc then you'd have a claim...al pro rata of course

doubt it very much if they could restrict the tyre warranty to capital cities as such....lets face it they are a 4wd tyre and 4wd's go off road....
Wow! am I cute
If yer ain't fishing, Yer ain't livin
Richard
AnswerID: 31529

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